Erez Asas, MBA, PMP®
Sr. Director of service & support at Caja Robotics- Claim this Profile
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Hebrew Native or bilingual proficiency
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English Full professional proficiency
Topline Score
Bio
Shai Baranes
He has a warm personality with a positive attitude. Erez is a friend, a team player and a skilled manager who is highly regarded by both his peers and his subordinates; A practical, hands-on, who sets an example. You can always feel comfortable and welcome to consult him on work-related as well as personal issues; an individual with the technical skills who knows the details and strives to keep learning and align with the advanced technology.
Shai Baranes
He has a warm personality with a positive attitude. Erez is a friend, a team player and a skilled manager who is highly regarded by both his peers and his subordinates; A practical, hands-on, who sets an example. You can always feel comfortable and welcome to consult him on work-related as well as personal issues; an individual with the technical skills who knows the details and strives to keep learning and align with the advanced technology.
Shai Baranes
He has a warm personality with a positive attitude. Erez is a friend, a team player and a skilled manager who is highly regarded by both his peers and his subordinates; A practical, hands-on, who sets an example. You can always feel comfortable and welcome to consult him on work-related as well as personal issues; an individual with the technical skills who knows the details and strives to keep learning and align with the advanced technology.
Shai Baranes
He has a warm personality with a positive attitude. Erez is a friend, a team player and a skilled manager who is highly regarded by both his peers and his subordinates; A practical, hands-on, who sets an example. You can always feel comfortable and welcome to consult him on work-related as well as personal issues; an individual with the technical skills who knows the details and strives to keep learning and align with the advanced technology.
Credentials
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Emotional Intelligence for Project Managers
International Institute for LearningFeb, 2023- Nov, 2024 -
Value Delivery System in Projects
International Institute for LearningFeb, 2023- Nov, 2024 -
Project Management Professional (PMP)
Project Management InstituteDec, 2022- Nov, 2024
Experience
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Caja Robotics
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Israel
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Automation Machinery Manufacturing
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1 - 100 Employee
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Sr. Director of service & support
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Apr 2023 - Present
Caja Robotics uses sophisticated software and robots to quickly implement automation technology in standard warehouses. The system is designed to improve the efficiency of eCommerce retailers who require rapid delivery. The system is powered by cutting-edge cloud-based software that uses advanced algorithms, artificial intelligence, and machine learning for fleet management, inventory optimization, and simulation. Main areas of responsibility include: · Lead a global group of Support engineers, deployment teams and a team of operators and field technicians across Israel, USA and Europe · Assure the SLA is being met across all project by providing remote and on-site support for both SW and HW issues. · Responsibility for on-going monitoring of the system performance in the various projects, Diagnosing, troubleshooting, and isolating the root cause for complex issues · Establish helpdesk/call center to assure 24/7 support, by assuring tier1 to tier4 support in accordance to the SLA. · Establish and maintain knowledgebase for service tasks/activities for internal use as well as for customer / integrators use. Show less
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Philips
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Netherlands
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Hospitals and Health Care
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700 & Above Employee
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Program Director - Product Lifecycle Management
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May 2020 - Apr 2023
• Define, create, develop and execute an operational program to maintain the released products (3D mapping and navigation system); Ensure and maintain the required quality through adequate configuration management for product, documentation and process changes. • Managing all engineering changes activities within life cycle of the product: CCB, ECR, ECO, DHF, DMR and design transfer to manufacturing and service (including DHR impact) • Managing all Suppliers Change Requests due to EOL, cost reduction or production changes • Managing on going production activities with external suppliers. • Pro-actively analyze quality data information from the installed base, manufacturing, suppliers and customers (including informal inputs from e.g. clinical). Define preventive measures from this analysis and executes these to assure the quality of delivered and installed products meet the relevant targets • Manage of customer complaints and resolve escalations in the field, by eg communicating with the physician, Field Clinical Specialists, and closing the loop • Continuously evaluating financial implications and business risks • Drive product realization and optimization process for released products • Manage technical 3rd line field support • Plan the staffing, budget and schedule with (cross-functional) internal and external business partners, and realize the agreed deliverables, product quality, timing within the budget • Work closely with Quality, Operations, Program Management and R&D Management to ensure all activities are properly prioritized and planned on the roadmap • Report to the EPD Management Team / Operational Leader on a regular base • Represent in Audits, Tier 3, CAPA review Board and Complaint Review Board • Manage and coach a small, growing team Show less
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INSIGHTEC
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Israel
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Medical Device
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300 - 400 Employee
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Director of Global Service Operations
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Jan 2017 - May 2020
• Managing service operations activities worldwide• Driving customer centric strategy & culture through all company• Improve customer service experience, create engaged customers and facilitate organic growth – on a global scale• Defining service KPIs and measurement tools for ongoing quality improvement• Building service organization infrastructure toward large scale activities • Improving processes with other functions (internal and external)• Supporting sales organization for pre and post sales activities• Measuring cost to serve parameters and define area of improvements• Implementing new infrastructure service tools as ERP system (SF.com – Service Cloud), service binder and knowledge base• Performed supervisory assignments for service department such as hiring, performance appraisal, training and work review/scheduling • Managing training and certification of all service engineers and subcontractors• Leading service organization roadmap to become independent P&L center• Implementing “Design for service” strategy for new NPIs• Assuring service organization if fully compliance with existing and future quality regulation requirements (MDSAP /EU MDR) Show less
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Service Operations Manager
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Jan 2017 - Apr 2019
• Managing service operations activities worldwide.• Driving customer centric strategy & culture through all company.• Defining service KPIs and measurement tools for ongoing quality improvement.• Supporting sales organization for pre and post sales activities.• Measuring cost to serve parameters and define area of improvements.• Defining & Implementing of new ERP system (SF.com – Service cloud).• Managing training and certification of all service engineers and subcontractors. Show less
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GE HealthCare
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United States
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Hospitals and Health Care
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700 & Above Employee
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Service Engineering Leader
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Jan 2012 - Jan 2017
• Owner of product global service readiness tasks. • Manage service requirements, strategy, planning & service engineering for products. • Provide service expertise and technical content and support (including documentation, training) to global and local teams. • Identify, drive & deliver cost to serve and product quality improvements throughout product life cycle. • Strong interface and close working synergies with R&D, Supply Chain and Global Service Teams. • Drive upstream service needs to Make Center. • Develop best practices for service engineering. • Owning & driving a culture of constant improvement and customer centricity. • Identify and assure release and availability of parts required for short and long term support of all products. Show less
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Medtronic
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United States
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Medical Equipment Manufacturing
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700 & Above Employee
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Service Manager & Technical Support
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Jan 2007 - Jan 2012
The company is developing and manufacturing intra-operative MRI , mobile CT scanner with navigation systems and integrated operation rooms. • Reported directly to Chief of Operation • Managing technical support worldwide • Responsible for all site preparation activities (spanning from quotation ,environment requirements , sub constructors, etc). • Supporting customers worldwide, remotely & on-site • Managing on-site installation for schedule and targets • Working with R&D department for product improvement • Managing all training for field service engineers and customers worldwide • Radiation safety officer course Show less
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Invensys - Acquired by Schneider Electric
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United Kingdom
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Industrial Automation
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700 & Above Employee
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Technical Support Manager
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Jun 2000 - Dec 2006
The company is developing and manufacturing of nuclear magnetic resonance analyzer for petrochemical industries. •Reporting directly to CEO •Established global customer support center world wide •Working with R & D department to improve product reliability •Design of system concept for end user The company is developing and manufacturing of nuclear magnetic resonance analyzer for petrochemical industries. •Reporting directly to CEO •Established global customer support center world wide •Working with R & D department to improve product reliability •Design of system concept for end user
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Education
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2015 - 2017
Ruppin Academic Center
Master of Business Administration (M.B.A.), Specialization in International Management, Marketing and Business -
2009 - 2012
Ruppin Academic Center
Bachelor of Business Administration (B.B.A.), Managers B.A. Program -
1992 - 1994
Israel Nautical College
Practical Electronic Engineer, Computer Systems Networking and Telecommunications
Community
