Experience

IDNTT

• Switzerland
• Media Production
• 1 - 100 Employee

• Country Manager Romania

  • Mar 2019 - Present

• Director of Marketing and Operations

  • Mar 2016 - Feb 2019



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Global Operations Support Country Leader Romania

  • Oct 2014 - Feb 2016

  Single point of contact for Romania Operations.Support business development activities: a. Customer site visits b. Resource management (Facilities, Bandwidth, admin support)Oversee site administrative functions. Ensure compliance with local legal requirements and company policies and procedures.Monitor site administrative and support costs in order to create efficiencies and minimize costs.

• Global Sales Support Manager

  • Jun 2014 - Feb 2016

  Coordinating the efforts of business proposal writings on all verticals focusing on the customer care capability at a global scale.Close contact with sales leaders, Bid Managers, Financial modellers accross all geographies in order to pursue bids with relevant and up to date information.High-impact projects:Managing the 2015 and 2016 Everest and Gartner Magic Quadrant submissions for the Customer Care capability. Working in close cooperation with Investor Relations and local leaders, this implicated centralising and updating financial, business, HR and operational data from more than 170 locations/centers. As a result, the industry research firm Everest Group recognized Xerox as a leader in contact center outsourcing in its report ‘Contact Center Outsourcing (CCO) – Service Provider Landscape with PEAK Matrix™ Assessment 2015 and 2016, while Gartner, Inc. placed Xerox in the Leaders Quadrant of its January 2015 and 2016 Magic Quadrant for Customer Management Contact Center Business Process Outsourcing.

• Marketing Manager Romania & Albania

  • Jul 2012 - Feb 2016



XL World

• Romania
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Manager Assistant

  • Jun 2011 - Jul 2012