President

• Jan 2017 - Present

My role at Tower is to work alongside ownership to develop annual goals and expected outcomes while setting forward plans to accomplish targeted goals in all aspects of Tower's business dealings. As well as;-Meet with direct reports on a weekly basis to ensure open channels of communication and ensure proper application of chain of command while being responsible for hiring, compensation, and termination of all direct reports. - Discuss monthly Profit & Loss reports with ownership to safeguard company expenses while monitoring company bank statements and revenue on a daily, weekly, monthly, and annual basis. - Establish relationships with outside company vendors in order to best promote Tower’s charitable foundations.- Represent Tower in multiple marketing mediums, including; television and radio advertising as well as charitable functions when necessary. - Attend industry and company requested seminars.

Director of Purchasing

• May 2016 - Dec 2016

Lead and manage a team of individuals in all aspects of purchasing, procurement, and pricing for all locations to drive profit percentages and increase the company bottom line while reporting directly to company ownership.

General Manager

• Jan 2015 - May 2016

Operations Manager

• Jan 2013 - Jan 2015

I lead and managed a staff of 50 employees in all areas of day-to-day business operations at the largest alcohol retailer in the state of Georgia as well as one of the largest in the Southeast United States. At Tower we strive to provide the pinnacle of customer service and selection while maintaining extremely competitive pricing strategies. Tower is one of the top accounts for many well known brands such as; Jack Daniels, Absolut Vodkas, Bacardi Spirits, El Jimador Tequila, Ciroc Vodkas, and as well as the #1 Crown Imports account in the Southeastern United States. My responsibilities also include purchasing of sake, shochu, and soju for both of our locations.

Assistant Manager

• Apr 2012 - Jan 2013

Worked under the directive of the Store Manager to help in all areas of business operations with a focus on providing excellent and timely customer service. In this position I also helped to lead small groups of employees in completing any tasks or projects needed in order to create new customer service strategies.

Employee Trainer

• Apr 2012 - Jan 2013

Co-designed and created a 30 page employee guidebook using MS Publisher in order to train all employees on creating an ideal and pleasant shopping experience for all customers. To date I have trained over 60 employees on the policies and guidelines that were expected at Tower in order to create an ideal customer service experience. I also launched a bi-monthly training program to help current employees understand and continue to grow in all aspects of customer service.

Customer Service Representative

• May 2010 - Apr 2012

I helped assist all customers in any aspect that was needed in order to create a great shopping experience. I also used this time to foster extensive knowledge of beer, wine, and spirits in order to better assist customers with any questions they may have.