Nicholas Jones

Cloud Solutions Engineer at Proxios
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Contact Information
us****@****om
(386) 825-5501
Location
US
Skills

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Credentials

  • Citrix Certified Associate - Virtualization (CCA - V)
    Citrix
    Jun, 2019
    - Nov, 2024
  • Microsoft Certified: Azure Administrator Associate
    Microsoft
    Apr, 2020
    - Nov, 2024

Experience

  • Proxios - A Sourcepass Company
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Cloud Solutions Engineer
      • Nov 2021 - Present

      • Design, develop, and deploy modular cloud-based systems through Microsoft Azure servers/services.• Deploy Terminal Server Session Host virtual machines through AVD and Citrix MCS technologies using UPM and FSLogix.• Develop and maintain Windows server-side infrastructure, Active Directory, and Azure Active Directory as well as other cloud solutions in accordance with best practices.• Perform active monitoring and remediation of server alerts and maintain constant backups through Azure.• Regularly Interact with clients, provide cloud support, and make recommendations based on client needs.• Ensure efficient functioning of data storage and process functions in accordance with company security policies and best practices in cloud security.• Identify, analyze, and resolve infrastructure vulnerabilities and application deployment issues.• Review existing systems and make recommendations for improvements.• Collaborate with engineering and development teams to evaluate and identify optimal cloud solutions.• Train teams on the implementation of new cloud technologies and initiatives.• Draft and maintain documentation of Knowledge Base articles detailing work procedures.

    • Solutions Specialist
      • Mar 2019 - Present

      • Work with customers and vendors to install, maintain, and troubleshoot various applications • Provide tier-2 and tier-3 support for Citrix, Microsoft Server Operating Systems, and Active Directory.• Research, document, and implement enterprise class service provider best practices for line of business applications.• Work directly with Project Managers to on-board new customers.• Support installation teams on application integration into Citrix deployed desktops.• Ensure that customer applications are available and performing within their Service Level Agreement, while identifying problems and acting appropriately to resolve issues when they occur.• Develop and maintain technical documentation which will be used by both end-users and technical staff.• Research new products or procedures which help the company become more efficient and profitable.• Assist in Architecting and supporting a Citrix Service Provider infrastructure.• Provide tier-2 support for Citrix, Microsoft Server Operating Systems, and Active Directory.• Ensure the Citrix and Microsoft Server infrastructure stays up to date and performs to the highest level of performance possible.• Collaborate with the development team to improve the desktop and server provisioning customer portal, and monitoring/metering applications.• Support the Virtualization team in creating server templates which will be cloned for new customer deployments.

    • Systems Administrator First Contact Support
      • May 2016 - Mar 2019

      • Provide Tier 1, 2, and 3 help desk support by assisting customers in understanding, using, and troubleshooting hardware and software.• Own and resolve active inbound Service Request and Incident cases• Provide administrative support to users with account creation, policy management, and service management.• Manage multiple tasks utilizing Autotask ticketing system and personal time management solutions.• Perform duties utilizing programs and resources such as Citrix, Citrix Appcenter, VSphere, Active Directory, MRemoteNG, Bomgar, and others included.• Perform Windows Server maintenance for various servers including Citrix, Exchange, and SQL machines.• Lead and Assist with in house projects including: • Internal Knowledge Base creation and management • Company service on boarding and client training • In house Process analysis and building

  • vcu
    • 1 - 100 Employee
    • Senior Technician
      • Jul 2014 - May 2016

      Task included handling a user base of up to 70,000 student and faculty end users for the university core and distant campuses through both a call center and walk up counter. Sustained equivalent call and ticketing ratios when assisting end users with account or technology problems. Utilized both LANDesk software and Active Directory in completing calls. Task included handling a user base of up to 70,000 student and faculty end users for the university core and distant campuses through both a call center and walk up counter. Sustained equivalent call and ticketing ratios when assisting end users with account or technology problems. Utilized both LANDesk software and Active Directory in completing calls.

Education

  • Virginia Commonwealth University
    Bachelor's degree, Management Information Systems, General
    2014 - 2016
  • John Tyler Community College
    Associate's degree, Business Administration and Management, General
    2011 - 2013

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