Experience

Audax Group

• United States
• Investment Management
• 100 - 200 Employee

• Manager of IT Infrastructure

  • Aug 2022 - Present

• IT Infrastructure Engineer

  • Aug 2018 - Aug 2022

• IT Operations Engineer

  • Aug 2017 - Aug 2018

• Technical Support Analyst

  • Oct 2016 - Aug 2017



Enservio

• United States
• Insurance
• 100 - 200 Employee

• Lead Desktop Support Engineer

  • Feb 2012 - Oct 2016

  • Responsible for maintaining Corporate IT Infrastructure across multiple sites • Managed and supported core services such as Active Directory, Office 365, File Services, Corporate Network connectivity, and Corporate Datacenter operations. • Managed and supported Corporate Virtual Infrastructure and associated virtual machines. • Escalation point for Tier 1 and Tier 2 Support Team. • Created and Maintained documentation on processes and procedures as they relate to Corporate IT function • Support and Maintain essential IT cloud and managed platforms such as Cisco Unified Communications Manager, Cisco Contact Center Express, Cisco Unity, and Zendesk ticketing. • Management of Desktop/User level IT Asset inventory, including ordering and provisioning of equipment such as laptops, monitors, and software in conjunction with both the IT Systems Admins and Desktop Support Engineers. Show less



Au Bon Pain

• United States
• Restaurants
• 700 & Above Employee

• Desktop Support Engineer

  • Feb 2010 - Jun 2011

  Desktop Support • Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office 2007 and any other authorized desktop applications. • Performed general preventative maintenance tasks on computers, laptops, and printers. • Performed remedial repairs on computers, laptops,and printers. • Customized desktop and laptop hardware to meet user specifications and site standards. • Returned defective equipment/parts to maintenance inventory, documented customer repairs, maintained and restocked assigned parts inventory to insure proper spare parts levels. • Safely package equipment for branches and arrange for the transport of the equipment. • Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network. System/Network/Application Support • Installed, upgraded, supported and troubleshot Enterprise Applications hosted on Windows Server 2000/2003/2008. • Ensured desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems. • Diagnosed and quickly resolved a wide range of Windows applications and networking problems to help minimize downtime. • Requesting and coordinating vendor support. Show less



Zoom Telephonics

• Telecommunications
• 1 - 100 Employee

• Technical Support Engineer

  • Mar 2008 - Dec 2008

  • Took ownership of customer issues reported and saw problems through to resolution. • Researched, diagnosed, troubleshot and identified solutions to resolve customer issues. • Followed standard procedures for proper escalation of unresolved issues to the appropriate internal teams. • Provided prompt and accurate feedback to customers. • Ensured proper recording and closure of all issues into a ticketing system. • Documented knowledge in the form of knowledge base tech notes and articles. Show less