Experience

West Catholic Preparatory High School

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Assistant Principal of Academic Affairs

  • Aug 2019 - Present

• Director Of Campus Ministry

  • Sep 2016 - Aug 2019



ArcelorMittal

• Luxembourg
• Mining
• 700 & Above Employee

• Account Manager

  • Apr 2011 - Aug 2016



TRG Customer Solutions

• United States
• 1 - 100 Employee

• Customer Service Representative

  • Feb 2008 - Dec 2009

  Provided customer service while taking inbound billing calls for AT&T CaliforniaProcessed payments over the phoneUpgraded phone packagesSet up new customersAdvertised and sold internet service, television service through DISH Network , and wireless service through wireless from at&t

• Team Supervisor

  • Feb 2007 - Dec 2008

  Advised a team of 15-20 agentsCounseled agents on a daily basis on responsibilitiesCoached agents through sales practiceTrained agents on new promotions and prices of productsMonitored calls and provided feed back to agents on a weekly basisLed the SORD departmentSORD is a manual program used in AT&T California. I was one of two individuals that were trained to use the program which consisted of memorizing codes to properly place ordersAssisted customers when requested to speak to higher authorityReset password on a daily basisAuthorized adjustment when warranted Interviewed potential employees