Jorge Olivera
Continuous Improvement Analyst at Banco Mercantil Santa Cruz S.A.- Claim this Profile
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Bio
Credentials
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Data Scientist Professional
DataCampApr, 2023- Oct, 2024 -
Data Analyst with Python
DataCampMar, 2022- Oct, 2024 -
Data Analyst with R
DataCampJan, 2022- Oct, 2024 -
Analyzing Data in Tableau
DataCampNov, 2021- Oct, 2024 -
Platzi English Academy
PlatziJul, 2021- Oct, 2024 -
Datacademy Primera Edición
PlatziJun, 2021- Oct, 2024 -
Data Analysis in Excel
DataCampFeb, 2021- Oct, 2024 -
SQL Fundamentals Track
DataCampJan, 2021- Oct, 2024 -
Data Scientist Professional
DataCampMay, 2023- Oct, 2024
Experience
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Banco Mercantil Santa Cruz S.A.
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Bolivia
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Banking
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200 - 300 Employee
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Continuous Improvement Analyst
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Sep 2019 - Present
Create, manage and maintain tools and reporting based on data analytics for strategic metrics management and decision making.Achievments1. Implementation of control reports for operational risk mitigation.2. Implementation of visualization of business metrics and management tools, increasing the placement of credit cards by 80%.3. Implementation of a workforce simulator based on forecasts of customer visits to agencies, optimizing waiting times.Tools and applied knowledge:- Data analytics in Microsoft Excel.- Data analytics in R.- Data manipulation in Power Query.- Data mining.- Data visualization Microsoft Excel.- Pareto diagram.- Dashboards on Microsoft Excel.- Forecasting on Microsoft Excel. Show less
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Quality Analyst
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Dec 2017 - Aug 2019
Deliver metrics and data to the organization in order to manage quality metrics, emphasizing external and internal customer satisfaction as well as costs.Achievements:1. Semi-automation of management tools, reducing operating times by 75%.2. Maintenance of the Customer Journal Mapping methodology supported by statistical data analysis to focus efforts on processes that provide greater value to the company.3. Based on the application of the CJM methodology, it was possible to reduce rework by 5% in the initial stage of the credit flow, increasing the effective capacity of the process.Tools and applied knowledge:- Data analytics in Microsoft Excel- Dashboards in Microsoft Excel- Data analytics in RStudio- Data mining- Data visualization- Customer Journal Mapping- Pareto diagram Show less
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Quality Manager (Temporary)
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Sep 2018 - Sep 2018
Supervise and manage the process of providing metrics and data to the organization in order to manage quality metrics, emphasizing external and internal customer satisfaction as well as costs.Achievements1. Design and implementation of reporting tools for Credit Risk management metrics, in order to manage the individual performance of each invividual in charge of measuring risks in credit operations, measuring operational level of agreements, identifying opportunities for improvement within the process and prioritizing the findings for the implementation.2. Successful implementation of the first Customer Journal Mapping, where "pain points" were identified in the customer journey, opportunities for improvement were identified within the processes that involve customer service throughout the process that credit operations go through, they were carried out statistical analyzes to determine which points add the greatest value and finally action plans were drawn up to apply the identified improvements.Tools and applied knowledge:- Data analytics in Microsoft Excel- Data mining- Data visualization- Customer journal mapping Show less
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Continuous Improvement Analyst
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Sep 2016 - Nov 2017
Extract, transform and analize data in order to generate insights for decision making and operational control.Achievements:1. Dashboard implementation for operational, business and personnel metrics management.2. Application of quality management system methodologies to improve processes with a focus on processes that provide greater value.Tools and applied knowledge:- Data analytics in Microsoft Excel- Dashboards in Microsoft Excel- PDCA cycle- Pareto diagram- Data mining Show less
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Production Manager
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Apr 2016 - Aug 2016
Manage and supervise the production process of silver jewelry, guaranteeing the quality and purity of the final product. Achievements: 1. Implementation of production planning, ordering the flow of attention and allowing forecasting delivery dates. 2. Reduction of delivery times by 30% based on the planning implemented. Tools and applied knowledge: - Data analytics in Microsoft Excel - Pareto diagram - Macros in VBA Manage and supervise the production process of silver jewelry, guaranteeing the quality and purity of the final product. Achievements: 1. Implementation of production planning, ordering the flow of attention and allowing forecasting delivery dates. 2. Reduction of delivery times by 30% based on the planning implemented. Tools and applied knowledge: - Data analytics in Microsoft Excel - Pareto diagram - Macros in VBA
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Production Planning Manager
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Feb 2016 - Mar 2016
Creation and coordination of production cycles to supply a wide variety of products to sales branches. Creation and coordination of production cycles to supply a wide variety of products to sales branches.
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INDUSTRIAS LARA BISCH SA
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Bolivia
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Industrial Machinery Manufacturing
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1 - 100 Employee
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Production Manager (Temporary)
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Jan 2016 - Feb 2016
Production plant general management and supervising, some of the products included continuous forms, rolls for billing and checks.Achievements:1. Improvement of calculations in KPIs, mainly waste within the production process and optimization of product formats to reduce raw material consumption hence reducing manufacturing costs.Tools and applied knowledge:- Data analytics in Microsoft Excel.- Macros in VBA.- Data mining.
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Production Planner
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Jan 2015 - Dec 2015
Planning and control of the entire production flow from raw material collection to customer delivery.Achievements:1. Implementation of delivery time calculations, with accurate forecasts +90% of the time, increasing internal and external customer satisfaction.2. Optimization of raw material consumption, reducing said consumption, manufacturing costs were reduced by 10%.Tools and applied knowledge:- Data mining.- Data analytics in Microsoft Excel.- Macros in VBA.- Forecasting in Microsoft Excel. Show less
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Sales Representative
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Aug 2014 - Jan 2015
Quotation and commercialization of products (continuous forms, values and rolls for billing) to achieve sales objectives.Achievements:1. Maintenace of +100% of target sales goals.2. 50% reduction in response times for quotes and budgets.Tools and applied knowledge:- Data analytics in Microsoft Excel.- Process management.
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Sales Assistant
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Oct 2013 - Aug 2014
Assist the Commercial deparment of the company, streamlining the process of listing products and their subsequent production.Achievements:1. Creation and implementation of a price table to streamline customer quotation processes based on statistical data analysis and identification of best-selling products.2. Creation of an agile process of elaboration of budgets, based on the elaboration of budget templates based on statistical analysis of data of best-selling products.Tools and applied knowledge:- Data analytics in Microsoft Excel.- Pareto diagram. Show less
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Education
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2020 - 2022
DataCamp
Data Analyst, Specialization -
2016 - 2016
Universidad Privada Boliviana
Coaching Certificado, Diplomatura -
2008 - 2012
Universidad Católica Boliviana
Ingeniería industrial, Licenciatura -
2012 - 2013
Instituto Boliviano de Normalizacion y Calidad - IBNORCA
Especialista en Sistemas de Gestión de Calidad, Especialización
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