Experience

Lutheran Church of Hope

• United States
• Religious Institutions
• 1 - 100 Employee

• Production Video Coordinator

  • Oct 2022 - Present

• Service Director / Technical Director / Broadcast Director / Producer

  • Sep 2013 - Oct 2022

  Responsible for all matters relating to worship services, special events, classes and other matters involving production. Overseeing the broadcasting, recording and presentations in these situations. Audio, video and computer graphics creation, editing and broadcasting.

• Volunteer CG Op & Video Director

  • Apr 2012 - Sep 2013

  I am a member of the Production Volunteer team with my primary role being Video Director but also knowledgeable with camera operation as well as computer graphics displaying during worship. Hope is a 10,000+ member church at which 2500+ attend services weekly. Christmas and Easter hosts 10+ services and I have been the Video Director for both this last year.



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Business Systems Support

  • Dec 2019 - Jul 2022

  Contract is in the process of being extended until WF can work thru their process to convert me to an FTE. Contract is in the process of being extended until WF can work thru their process to convert me to an FTE.



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Business Systems Consultant

  • May 2017 - May 2019

  As a part of the Network Engineering team, my primary focus was updating documentation from various formats residing in various applications to create them in OpenText. As a part of this effort, I worked with other Network Engineers & Vendors to review, refine, streamline and post the contained information to OpenText websites. In addition to this responsibility, I also partnered with other engineering teams to assist them in their documentation needs. Secondary roles included setting up a SharePoint based workflow that would provide measurable metrics. I also handled the workflow assignments which started with me hosting a Triage call to gather specific details as they related to requests. Maintenance on our team SharePoint pages and Wiki pages refining content to streamline the dispersion of information to other engineering teams. Show less



Principal Financial Group

• United States
• Financial Services
• 700 & Above Employee

• IS Voice Systems Analyst

  • Nov 2014 - Nov 2016

  Responsibilities include all voice systems support relating to daily moves, adds, changes as well as trouble ticket resolution. Primary focus is on all Call Center related initiatives and troubles including but not limited to: call routing, integration to adjunct hardware platforms, integration to Lync, call center reporting and call center etiquette. Responsibilities include all voice systems support relating to daily moves, adds, changes as well as trouble ticket resolution. Primary focus is on all Call Center related initiatives and troubles including but not limited to: call routing, integration to adjunct hardware platforms, integration to Lync, call center reporting and call center etiquette.



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Technical Project Manager

  • Feb 2002 - Feb 2015

  o Contact Center/Call Center supporto Day-to-day telecom supporto Vendor managemento Database information maintenanceo Test plan creation and useo Upgrades – both hardware and softwareo Trouble resolution/Escalation point persono Metrics development & Statistics trackingo Expense management within budgetso Status tracking/reportingo Travel management for myself and my teamso Extensive systems knowledge of Concur, Remedy (PAC2000), WANDA (Service request system), Avaya Voice products, Cisco voice productso Business Continuity Planning (BCP) Show less

• Technology Manager

  • Apr 2012 - May 2013

  o Manager/Leader of remote team memberso Staff hiring including interview processo Formal review processeso Salary & bonus structuring



Avaya

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Design Engineer

  • Aug 1986 - Nov 2001

  • Partnered with the sales force team providing: o Technical support o Gather business requirements from clients o Design & present solutions o Manage solution development within clients budget needs o Resource coordination o Managed implementation process o Delivered end-user & administrator training o Subject Matter Expert in many areas o Trouble resolution for clients • Partnered with the sales force team providing: o Technical support o Gather business requirements from clients o Design & present solutions o Manage solution development within clients budget needs o Resource coordination o Managed implementation process o Delivered end-user & administrator training o Subject Matter Expert in many areas o Trouble resolution for clients