Experience

Edwin James Group

• United Kingdom
• Engineering Services
• 1 - 100 Employee

• IFS Solution Architect

  • Jul 2023 - Present

  Engaged as a Solution Architect on an exciting business transformation project across multiple companies within the Group both in the UK and US. The project consists of implementing IFS Cloud and Zellis Payroll across all entities. Engaged as a Solution Architect on an exciting business transformation project across multiple companies within the Group both in the UK and US. The project consists of implementing IFS Cloud and Zellis Payroll across all entities.



LAB Analysis Limited

• United Kingdom
• Information Technology & Services

• Founder & Managing Director

  • Nov 2018 - Present

  LAB Analysis Limited was founded in 2018 to provide independent IFS consultancy across the globe. LAB Analysis Limited was founded in 2018 to provide independent IFS consultancy across the globe.



Marshall Fleet Solutions - Thermo King

• United Kingdom
• Truck Transportation
• 100 - 200 Employee

• IFS Consultant

  • Jan 2022 - Jul 2023

  Engaged as an IFS Consultant specialising in Supply Chain and Order to Cash processes as part of an IFS Applications 10 implementation across the UK. Engaged as an IFS Consultant specialising in Supply Chain and Order to Cash processes as part of an IFS Applications 10 implementation across the UK.



Abzena

• United States
• Biotechnology Research
• 300 - 400 Employee

• IFS Consultant

  • Apr 2021 - Jan 2022

  With a fast approaching IFS Applications 10 go live in the UK and US, the aim of this contract was to review the proposed solution for Project Management and assist in user training and adoption within tight timescales. With a fast approaching IFS Applications 10 go live in the UK and US, the aim of this contract was to review the proposed solution for Project Management and assist in user training and adoption within tight timescales.



EPS Group

• Ireland
• Manufacturing
• 200 - 300 Employee

• IFS Consultant

  • Apr 2021 - Dec 2021

  The objective of this contract was to lead the design and implementation of a new CRM and Opportunity Pipeline solution in both the UK and Ireland utilising IFS Aurena. The objective of this contract was to lead the design and implementation of a new CRM and Opportunity Pipeline solution in both the UK and Ireland utilising IFS Aurena.



Babcock International Group

• United Kingdom
• Defense and Space Manufacturing
• 700 & Above Employee

• IFS Project Manager

  • Jun 2020 - Apr 2021

  The main remit of this contract was to improve the user experience and maximise the return on investment from the current IFS Applications 9 solution as part of a larger organisational transformation project. Key modules included Call Centre, Service & Maintenance, Project Management and Supply Chain. The main remit of this contract was to improve the user experience and maximise the return on investment from the current IFS Applications 9 solution as part of a larger organisational transformation project. Key modules included Call Centre, Service & Maintenance, Project Management and Supply Chain.



TEST-FUCHS GmbH

• Austria
• Aviation and Aerospace Component Manufacturing
• 1 - 100 Employee

• IFS Improvement Manager

  • Mar 2020 - Jun 2020

  The main remit of this contract was to review the current IFS Applications 10 solution and suggest better ways of working. Several pain points were identified across the use of Work Orders and subsequent invoicing, proposals for resolution were based predominantly on standard IFS functionality. Key systems used: IFS Applications 10 and Microsoft applications including Excel, One Note, PowerPoint, Project, SharePoint, Skype, Visio and Word. The main remit of this contract was to review the current IFS Applications 10 solution and suggest better ways of working. Several pain points were identified across the use of Work Orders and subsequent invoicing, proposals for resolution were based predominantly on standard IFS functionality. Key systems used: IFS Applications 10 and Microsoft applications including Excel, One Note, PowerPoint, Project, SharePoint, Skype, Visio and Word.



JLA Group

• United Kingdom
• Facilities Services
• 500 - 600 Employee

• IFS Improvement Manager

  • Jan 2020 - Apr 2020

  The main remit of this contract was to conduct a post implementation review of IFS Applications 9 with a particular focus on Sales and Supply Chain processes. I identified several quick fixes to resolve current issues faced on a day-to-day basis as well as publishing an in-depth analysis of the current position with short, medium and long term proposals for improvement including a recommended upgrade to IFS Applications 10. Key systems used: IFS Applications 9 and Microsoft applications including Excel, One Note, PowerPoint, Project, SharePoint, Skype, Visio and Word. Show less



Marshall Aerospace

• United Kingdom
• Aviation and Aerospace Component Manufacturing
• 700 & Above Employee

• IFS Consultant

  • Sep 2019 - Jan 2020

  Lead CRM/Sales/Contracting Consultant developing and supporting the Phase 1/2 rollout of IFS Applications 10 within the UK. Key systems used: IFS Applications 10, ClickLearn, JIRA and Microsoft applications including Excel, One Note, PowerPoint, Project, SharePoint, Skype, Visio and Word. Lead CRM/Sales/Contracting Consultant developing and supporting the Phase 1/2 rollout of IFS Applications 10 within the UK. Key systems used: IFS Applications 10, ClickLearn, JIRA and Microsoft applications including Excel, One Note, PowerPoint, Project, SharePoint, Skype, Visio and Word.



Waterlogic International

• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee

• IFS Consultant

  • Jan 2019 - Sep 2019

  Lead CRM/Sales/Contracting Consultant developing and supporting the global rollout of IFS Applications 9 and the Customer Engagement package in the USA and UK. Key systems used: IFS Applications 9, IFS Customer Engagement, IFS Mobile Work Order, IFS WaDaCo, ClickLearn, DocuSign, PandaDoc, ServiceNow, and Microsoft applications including Excel, One Note, PowerPoint, Project, SharePoint, Skype, Teams, Visio and Word. Lead CRM/Sales/Contracting Consultant developing and supporting the global rollout of IFS Applications 9 and the Customer Engagement package in the USA and UK. Key systems used: IFS Applications 9, IFS Customer Engagement, IFS Mobile Work Order, IFS WaDaCo, ClickLearn, DocuSign, PandaDoc, ServiceNow, and Microsoft applications including Excel, One Note, PowerPoint, Project, SharePoint, Skype, Teams, Visio and Word.



IMI

• United Kingdom
• Industrial Machinery Manufacturing
• 700 & Above Employee

• IFS Solution Manager - Operations

  • Jun 2018 - Dec 2018

  Working within the Global Applications Competence Centre I managed the support of all non-financial operational areas including CRM/Sales, Supply Chain, Logistics, Engineering and Manufacturing within IFS Apps 8. Key systems used: IFS Applications 8, Cedar Bay, ClickLearn, QlikView, ServiceNow, and Microsoft applications including Excel, One Note, PowerPoint, Project, SharePoint, Skype, Teams, Visio and Word. Working within the Global Applications Competence Centre I managed the support of all non-financial operational areas including CRM/Sales, Supply Chain, Logistics, Engineering and Manufacturing within IFS Apps 8. Key systems used: IFS Applications 8, Cedar Bay, ClickLearn, QlikView, ServiceNow, and Microsoft applications including Excel, One Note, PowerPoint, Project, SharePoint, Skype, Teams, Visio and Word.



Vanilla

• United Kingdom
• Information Services
• 1 - 100 Employee

• IFS Consultant

  • Jan 2018 - Dec 2018

  As an IFS Consultant with a CRM/Sales focus, I was regularly deployed to client sites across the globe, providing knowledge, guidance and support on the design, implementation and optimisation of IFS across various business sectors. Key systems used: IFS Applications 7.5, 8 and 9, IFS WaDaCo, Cedar Bay, ClickLearn, QlikView, ServiceNow, and Microsoft applications including Excel, One Note, PowerPoint, Project, SharePoint, Skype, Teams, Visio and Word. As an IFS Consultant with a CRM/Sales focus, I was regularly deployed to client sites across the globe, providing knowledge, guidance and support on the design, implementation and optimisation of IFS across various business sectors. Key systems used: IFS Applications 7.5, 8 and 9, IFS WaDaCo, Cedar Bay, ClickLearn, QlikView, ServiceNow, and Microsoft applications including Excel, One Note, PowerPoint, Project, SharePoint, Skype, Teams, Visio and Word.



TURNER & CO. (GLASGOW) LIMITED.

• Glasgow, United Kingdom

• IFS Solution Architect

  • Aug 2015 - Dec 2017

  My role here focussed on 2 key areas: 1. Solution Identification and Definition – this involves assessing the needs of each change request received for feasibility, requirements capture, business case production, vendor selection, solution definition and proposition. Implementation of each solution is then handled internally by each business area/company or develops into an IT managed project (see below). 2. Project Design Authority – this involves taking the proposed solution and ensuring that business needs are met in the most efficient way by acting as the design authority during all aspects of the project/programme lifecycle. Current projects include implementing a new ERP system across each company within the group in sequence, and establishing a group-wide approach and implementation plan for GDPR. Key systems used: IFS Applications 9, QlikView, Tableau, ReadSoft AP Automation, AccessPay BACS, ClickLearn; Microsoft applications including System Center Service Manager, Visio, Project, PowerPoint, SharePoint, Word and Excel; and Cisco applications including Jabber, WebEx and Spark. Show less



KANA Software

• United States
• Software Development
• 100 - 200 Employee

• CRM Consultant

  • Sep 2011 - Aug 2015

  Kana, formerly Sword Ciboodle, are a leading force in providing bespoke Customer Relationship Management software for the Contact Centre industry. As a Business Analyst I am involved throughout the project lifecycle from initial feasibility studies, to in-depth analysis & design, build, test, implementation and designing/leading train the trainer sessions. I have been very fortunate to also take on the role of Test Manager within several high profile projects gaining experience in creating and implementing test plans, creating and executing test scripts and managing a team of test analysts. As one of the most senior Business Analysts within the company I regularly mentor and lead junior Business Analysts and Developers within each assigned project. Projects are usually based on each client site and so far I have worked alongside Allied Irish Bank (Dublin), Domestic & General Insurance (London), VHI Insurance (Kilkenny), EasyJet (Luton) and Scottish Power Energy Networks (various). Over the past 2.5 years I have worked with Scottish Power Energy Networks to replace their legacy CRM system, integrating with several other applications including SAP SIGOR, SAP Financials, ADQM, SharePoint and TotalView along with a Cisco Telephony Platform. The CRM solution implemented not only stores customer data, but also allows users to generate leads, create and book jobs, receive payment for those jobs and progress those jobs through to completion. All aspects of the system are reportable and communication is sent both internally and externally to support all office functionality via automated workflow, email and letter. All aspects of the business are now available within one interface, from the customer’s initial enquiry into the contact centre, to the successful implementation of the new electrical supply. Show less



Student Loans Company

• United Kingdom
• Financial Services
• 700 & Above Employee

• Business Process Analyst

  • Jan 2007 - Aug 2011

  In 2007, I joined SLC as a Customer Service Advisor within their contact centre, I was extremely fortunate to then gain promotion to the role of Business Process Analyst in May 2008. As a Business Process Analyst I worked within the company’s enterprise architecture to capture and document current business processes to use as a driver for change. As part of the Change Management team I would then analyse those process to identify areas for improvement. I then facilitated workshops with various business representatives to gather requirements, design and gain consensus for future business processes. I would then document those processes and feed this back into the overall enterprise architecture. Due to redundancy/restructuring I then moved into the role of Team Leader in August 2009. I took the decision to leave SLC in September 2011 in order to further my career as a Business Analyst. Show less