Experience

BRANDART

• Italy
• Packaging and Containers Manufacturing
• 100 - 200 Employee

• Customer Service Specialist

  • Feb 2023 - Present

  Managing customer service operations internationally liaising with planning, costing, sales and logistic departments. Main accounts: Chanel, Burberry, Off-White, Thom Browne. Managing customer service operations internationally liaising with planning, costing, sales and logistic departments. Main accounts: Chanel, Burberry, Off-White, Thom Browne.



Preca Brummel SPA

• Italy
• Retail Apparel and Fashion
• 100 - 200 Employee

• Export Account Coordinator Brums

  • Aug 2018 - Jun 2022

  Supporting Export Department Operations consisting in customer’s relations, order management, sales and back office activities. Managing and optimizing deliveries flow and international shipments, sales campaign, orders and stock management, sales reporting and analysis, customer services and back office activities. Supporting Export Department Operations consisting in customer’s relations, order management, sales and back office activities. Managing and optimizing deliveries flow and international shipments, sales campaign, orders and stock management, sales reporting and analysis, customer services and back office activities.



Giorgio Armani

• Italy
• Retail Apparel and Fashion
• 700 & Above Employee

• Wholesale Account Coordinator

  • Dec 2016 - Jul 2018

  Managing partnership stores and wholesale accounts in terms of order management, deliveries, reports, stock management and reorders. Being the key contact between wholesale accounts, suppliers, administration and warehouse. Managing partnership stores and wholesale accounts in terms of order management, deliveries, reports, stock management and reorders. Being the key contact between wholesale accounts, suppliers, administration and warehouse.



New Guards Group

• Italy
• Retail Luxury Goods and Jewelry
• 300 - 400 Employee

• Wholesale Customer Service Representative & Logistics

  • Sep 2015 - Nov 2016

  Managing partnership stores, wholesale customers and key accounts internationally (Yoox, Colette, Selfridges, Galeries Lafayette), orderbook managing and maintaining, deliveries, follow up of claims and returns, sales reports, issuing credit notes and invoicing, stock allocation and analysis, liaising with couriers, interacting closely with credit, buying, warehouse and sales department. Managing partnership stores, wholesale customers and key accounts internationally (Yoox, Colette, Selfridges, Galeries Lafayette), orderbook managing and maintaining, deliveries, follow up of claims and returns, sales reports, issuing credit notes and invoicing, stock allocation and analysis, liaising with couriers, interacting closely with credit, buying, warehouse and sales department.



VF Corporation

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Wholesale Account Coordinator Timberland

  • May 2014 - Aug 2015

  Providing service to a defined group of Customers and Key Accounts (including Amazon, Yoox) in terms of order management, deliveries, follow up of claims & returns, liaising with planning, credit and finance department, Agencies and sales force. Providing service to a defined group of Customers and Key Accounts (including Amazon, Yoox) in terms of order management, deliveries, follow up of claims & returns, liaising with planning, credit and finance department, Agencies and sales force.



Mayborn Baby & Child, Jackel International

• Newcastle upon Tyne, United Kingdom

• International Brand Activation Manager Tommee Tippee

  • Sep 2012 - Apr 2014

  Direct supervision of 5 distributors (Italy, Spain, Norway, Sweden, Denmark) with focus on marketing activation for the world’s fastest growing baby accessories company. Direct supervision of 5 distributors (Italy, Spain, Norway, Sweden, Denmark) with focus on marketing activation for the world’s fastest growing baby accessories company.



Artsana Group

• Italy
• Manufacturing
• 700 & Above Employee

• Product Manager Chicco

  • Jul 2008 - Aug 2012

  One of the world’s top brands in the baby products market. 1,4 Billion € turnover (Artsana S.p.a. 2008). Main responsibilities: implementation of the marketing plan; new product launches; development of co-marketing and promotional activities, competitions, presentation to clients and buyers, data analysis, budgeting, product training, event management, product development. One of the world’s top brands in the baby products market. 1,4 Billion € turnover (Artsana S.p.a. 2008). Main responsibilities: implementation of the marketing plan; new product launches; development of co-marketing and promotional activities, competitions, presentation to clients and buyers, data analysis, budgeting, product training, event management, product development.



USI Università della Svizzera italiana

• Switzerland
• Higher Education
• 400 - 500 Employee

• Graduate

  • 2005 - 2007