Experience

Freyssinet Tierra Armada Colombia

• Colombia

• Technician Support Help Desk on Site & Remote

  • May 2016 - Present

  • First level managing Windows Server 2012 AD and Linux Centos. • First level managing Zentyal server and Elastix. • Computers Repair • Install Operating Systems & Factory reset. • Managing PFSense Firewall & Palo Alto Firewall • Managing Hosting, Gmail and Office 365 accounts. • View logs of system backup. • Help desk for inside users. • Installation and Management CCTV • I used coordination and planning skills to achieve results according to schedule. • First level managing Windows Server 2012 AD and Linux Centos. • First level managing Zentyal server and Elastix. • Computers Repair • Install Operating Systems & Factory reset. • Managing PFSense Firewall & Palo Alto Firewall • Managing Hosting, Gmail and Office 365 accounts. • View logs of system backup. • Help desk for inside users. • Installation and Management CCTV • I used coordination and planning skills to achieve results according to schedule.



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• Help Desk



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• Servicios de Help Desk



GEOTECNIA ANDINA CONSULTORES

• Bogotá, Distrito Capital, Colombia

• Help Desk on Site & Remote

  • Aug 2020 - Present

  • First level managing Windows Server 2012 AD • Managing PFSense Firewall. • Computers Repair • Install Operating Systems & Factory reset. • Managing Hosting Hostmonster and email accounts. • View logs of system backup. • Help desk for inside users. • Resolved problems, improved operations and provided exceptional service. • Actively listened to customers' requests, confirming full understanding before addressing concerns • Identified issues, analyzed information and provided solutions to problems. • Installation and management CCTV Hikvision Show less



VÍAS Y CONSTRUCCIONES, S.A.

• Soporte IT

  • Jun 2014 - Present