Experience

Arapahoe County Sheriff's Office

• United States
• Law Enforcement
• 200 - 300 Employee

• Training Manager

  • Aug 2022 - Present

  Centennial, Colorado, United States As an auxiliary position to my primary role as an Operations Manager, I requested and was appointed as a Training Manager—overseeing the agency's Detentions Training Program. 💥 Key Accomplishments: • Revamped agency training program, resulting in a 25% increase in trainer satisfaction and a decrease in trainee errors by 30% Internal Title: 'Training Manager—Training Program Administrator, Detentions'

• Operations Manager

  • Aug 2022 - Present

  Centennial, Colorado, United States As an Operations Manager (Internal Title: 'Sergeant'), I wear many hats including: managing critical incidents from routine to large-scale emergencies, conducting investigations (both insider and external threats), leading consistent trainings for my team to drive positive performance, and overseeing the safety and security of staff, civilians, and numerous other stakeholders. —— 💥 Key Accomplishments: • Proposed 3 optimized personnel schedules, leading to potential yearly… Show more As an Operations Manager (Internal Title: 'Sergeant'), I wear many hats including: managing critical incidents from routine to large-scale emergencies, conducting investigations (both insider and external threats), leading consistent trainings for my team to drive positive performance, and overseeing the safety and security of staff, civilians, and numerous other stakeholders. —— 💥 Key Accomplishments: • Proposed 3 optimized personnel schedules, leading to potential yearly savings of $700K in overtime spend, a 35% decrease in on-shift staffing needs, and a 50%+ boost in staff morale (allowing more time off) • Volunteers time to develop staff through one-on-one coaching and mentoring, resulting in 10+ specialty assignments, appointments, and promotions for those mentored —— Auxiliary Positions Held: ✸ Subject Matter Expert and Trainer — Records Management Software (RMS) ✸ Subject Matter Expert and Trainer — Body Worn Camera (BWC) Program ✸ Subject Matter Expert and Trainer — Portable Breath Test (PBT) Program

• Field Trainer

  • Jan 2020 - Aug 2022

  Centennial, Colorado, United States As an auxiliary role with my duties as a Police Officer, I tested for and was promoted to become a Field Trainer (Internal Title: 'Certified Field Training Officer)—operating as such for the remainder of my time as a Police Officer. 💥 Key Accomplishments: • Placed 1st out of 10 total candidates on the promotional eligibility list • Recognized as a top-tier Field Training Officer in a rigorous training program, teaching 80+ new deputies during my tenure (Achieving a 95% pass rate… Show more As an auxiliary role with my duties as a Police Officer, I tested for and was promoted to become a Field Trainer (Internal Title: 'Certified Field Training Officer)—operating as such for the remainder of my time as a Police Officer. 💥 Key Accomplishments: • Placed 1st out of 10 total candidates on the promotional eligibility list • Recognized as a top-tier Field Training Officer in a rigorous training program, teaching 80+ new deputies during my tenure (Achieving a 95% pass rate for trainees — compared to 70% national avg.) • Created 20+ academic resources, providing new staff with proper resources for effective learning and ongoing success

• Police Officer

  • Jun 2018 - Aug 2022

  Centennial, Colorado, United States As a Police Officer (Internal Title: 'Deputy Sheriff'), I consistently provided high-echelon customer service to many community partners by thoroughly handling dynamic emergency situations. By using my critical thinking, problem-solving, and project management skills I was able to bring swift resolutions to numerous complex investigations. As a trainer, I took a personal stake in and deeply enjoyed being responsible for the development and proper training of new staff. —— 💥 Key… Show more As a Police Officer (Internal Title: 'Deputy Sheriff'), I consistently provided high-echelon customer service to many community partners by thoroughly handling dynamic emergency situations. By using my critical thinking, problem-solving, and project management skills I was able to bring swift resolutions to numerous complex investigations. As a trainer, I took a personal stake in and deeply enjoyed being responsible for the development and proper training of new staff. —— 💥 Key Accomplishments and Projects: • Conducted 5,000+ investigations in areas of: assault, fraud, narcotics, theft, and other emergencies • PROJECT: Built the logistics infrastructure for a 100+ bed pop-up hospital during the COVID-19 pandemic, which was operational in 6 days and under budget • PROJECT: Built an innovative quarantine tracker to monitor individuals affected by COVID-19, which mitigated the risk for staff members by 30% —— Auxiliary Positions Held: ✸ Field Training Officer ✸ Academy Instructor Areas Worked: ✸ Detentions ✸ Patrol ✸ Training



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Logistics Operations Manager

  • Jan 2017 - Jan 2023

  Denver, Colorado, United States As a Logistics Operations Manager in the United States Army Reserve, I was primarily responsible for supervising and performing detailed inventories and maintenance of all sensitive government supplies and equipment. (Internal Title: Unit Supply Specialist, MOS: 92Y) —— 💥 Key Accomplishments: • Solely responsible for the accountability and proper inventory/warehousing of up to $20M of sensitive government equipment • Led required trainings for 150 personnel, achieving annual… Show more As a Logistics Operations Manager in the United States Army Reserve, I was primarily responsible for supervising and performing detailed inventories and maintenance of all sensitive government supplies and equipment. (Internal Title: Unit Supply Specialist, MOS: 92Y) —— 💥 Key Accomplishments: • Solely responsible for the accountability and proper inventory/warehousing of up to $20M of sensitive government equipment • Led required trainings for 150 personnel, achieving annual benchmarks with a 98% success rate where the minimum standard was 50% • Implemented inventory audit procedures (both physical and digital), resulting in a +8% inventory deficit change from the historical -10% Show less



Colorado Department of Corrections

• United States
• Law Enforcement
• 700 & Above Employee

• Physical Security Specialist

  • Jul 2016 - Jun 2018

  Denver, Colorado As a Correctional Officer, I learned the ins and outs of what it takes to be a successful safety and security professional through providing exceptional customer service and by handling numerous complex emergency situations. Additionally, I enjoyed seeking out and taking on numerous high-profile projects to help transform the facility through innovative cost-saving and increased safety initiatives. —— 💥 Key Accomplishments: • Optimized and evaluated annual facility budgetary… Show more As a Correctional Officer, I learned the ins and outs of what it takes to be a successful safety and security professional through providing exceptional customer service and by handling numerous complex emergency situations. Additionally, I enjoyed seeking out and taking on numerous high-profile projects to help transform the facility through innovative cost-saving and increased safety initiatives. —— 💥 Key Accomplishments: • Optimized and evaluated annual facility budgetary expenses along with the organization and distribution of supplies, cutting supply reorders by 25% • Drafted 3 policy change proposals, resulting in the establishment of new safety procedures and updated training resources • Built and maintained positive relationships with stakeholders including: state officials, outside agency personnel, on-site staff Show less



NielCuBe, LLC

• United States
• Retail Apparel and Fashion

• Principal Account Manager

  • Dec 2013 - Jan 2017

  San Diego, California, United States I co-founded the startup, NielCuBe — A clothing and PR firm that brought exposure to high-end and conscious international fashion brands through US market representation. This was an incredible learning opportunity and experience to be a part of a dynamic team from its inception. —— 🔥Significant Takeaways: 📌 Each obstacle is a learning opportunity to rethink, rework, and redo. Failure does not mean 'the end' 📌 Building a business is extremely difficult, yet extremely… Show more I co-founded the startup, NielCuBe — A clothing and PR firm that brought exposure to high-end and conscious international fashion brands through US market representation. This was an incredible learning opportunity and experience to be a part of a dynamic team from its inception. —— 🔥Significant Takeaways: 📌 Each obstacle is a learning opportunity to rethink, rework, and redo. Failure does not mean 'the end' 📌 Building a business is extremely difficult, yet extremely rewarding when your efforts come to fruition 📌 Being passionate about your cause drives innovation and new ideas From this venture, I further developed and showcased numerous skills, including: - Leadership - Teamwork - Operations Management - Project Management - Training & Development - Account Management 💥 Key Accomplishments: • Established initial strategic vision, infrastructure, policies, and team roles — resulting in a smooth transition into the design and implementation phases • Drove company growth while representing 12 global clothing brands — resulting in building a book of clients up from 0 to 70 accounts • Built, on-boarded, and managed the sales and customer service teams of 25 personnel (on-site and remote staff) Show less



SAND Copenhagen

• Denmark
• Retail Apparel and Fashion
• 1 - 100 Employee

• Store Manager and Social Content Manager

  • Aug 2014 - Oct 2015

  West Hollywood, CA 💥 Key Accomplishments: • Consistently led staff to exceed sales targets, resulting in a 20% increase over the previous year • Created a new inventory and auditing process, cutting shrink to a -7 item deficit in a 6,000+ item store • Built and managed the entire digital profile (US market website and social media presence), resulting in increased brand awareness and sales growth of 25% from new online traffic



DestinAsian Media Group

• Indonesia
• Book and Periodical Publishing
• 1 - 100 Employee

• Fashion Stylist

  • Mar 2014 - Jan 2015

  Los Angeles, California, United States 💥 Key Accomplishments: • Became published as a celebrity fashion stylist in editorial magazines: DA MAN, KoreAm, Glow • Provided the best possible customer service to world-renowned celebrities, actors, and models • Conducted all interviews, hired, and onboarded 7 personnel who joined the growing team • Constantly monitored industry trends and tracked forecasts to stay ahead of the curve • Gained invaluable industry knowledge working with an established team: Mitchell Nguyen… Show more 💥 Key Accomplishments: • Became published as a celebrity fashion stylist in editorial magazines: DA MAN, KoreAm, Glow • Provided the best possible customer service to world-renowned celebrities, actors, and models • Conducted all interviews, hired, and onboarded 7 personnel who joined the growing team • Constantly monitored industry trends and tracked forecasts to stay ahead of the curve • Gained invaluable industry knowledge working with an established team: Mitchell Nguyen McCormack (Photographer) and Alexa Rangroummith Green (Fashion Editor) Show less



American Specialty Health

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Client Services Coordinator

  • Sep 2013 - Feb 2014

  Greater San Diego Area At ASH, I solved creative issues on the Client Services team and provided exceptional customer service to corporate clients. —— 💥 Key Accomplishments: • Built a project management tracker that concisely organized and diagramed all departmental projects, increasing efficiency by 15% • Researched and resolved practitioner and member eligibility issues, resulting in savings of $50K+ for external customers • Created an issue resolution log tool that displayed timely and… Show more At ASH, I solved creative issues on the Client Services team and provided exceptional customer service to corporate clients. —— 💥 Key Accomplishments: • Built a project management tracker that concisely organized and diagramed all departmental projects, increasing efficiency by 15% • Researched and resolved practitioner and member eligibility issues, resulting in savings of $50K+ for external customers • Created an issue resolution log tool that displayed timely and accurate documentation of client interactions, resulting in a 20% increase in customer satisfaction Show less



Nutrimart

• United States
• 1 - 100 Employee

• District Manager

  • Feb 2013 - Feb 2014

  Greater San Diego Area 💥 Key Accomplishments: • Controlled 6 retail locations, overseeing all P&L, operations, inventory, and customer service functions • Managed 20+ staff and built a new career development program framework to increase staff retention • Implemented new visual merchandising guidelines to drive volume, increasing sales by 20% • Established new inventory buying process to have more product on-hand, decreasing shipment time by 2-3 days



Northern Arizona University

• United States
• Higher Education
• 700 & Above Employee

• Assistant Professor

  • Aug 2012 - Dec 2012

  Flagstaff, Arizona Alongside the professor, I co-taught a 50-student undergraduate course entitled, 'Communication and Organization Culture.' This was a great opportunity where I continued building and strengthening my training and instructional skills. Course Subject Matter: - The course thoroughly investigated the use and importance of organizations in both the business world and everyday society - These organizations and symbols around us act as the foundation for relationships, communication, and… Show more Alongside the professor, I co-taught a 50-student undergraduate course entitled, 'Communication and Organization Culture.' This was a great opportunity where I continued building and strengthening my training and instructional skills. Course Subject Matter: - The course thoroughly investigated the use and importance of organizations in both the business world and everyday society - These organizations and symbols around us act as the foundation for relationships, communication, and development of the world we know Show less