Order Specialist/Abstract Coordinator

• Jun 2019 - Present

Machine Learning Researcher

• Jan 2023 - Apr 2023

As part of my undergraduate research project, my partner and I are going to use various Machine Learning models to try and predict the NFL draft. As part of my undergraduate research project, my partner and I are going to use various Machine Learning models to try and predict the NFL draft.

.NET Developer

• Jan 2019 - Mar 2019

Sales Assistant

• Feb 2016 - Dec 2018

Customer Service Specialist

• Sep 2013 - Jun 2015

Assisted customers with any inquires including information about products, orders, and problem resolution In-depth knowledge of taking orders accurately and efficiently Using communication skills in order to assist customer with the utmost quality and respect Assisted customers with any inquires including information about products, orders, and problem resolution In-depth knowledge of taking orders accurately and efficiently Using communication skills in order to assist customer with the utmost quality and respect

Compliance Officer

• Feb 2012 - Mar 2013

Solely managed certification and all aspects of quality assurance with products within the company.• Established reports and timelines which improved certification turnover• Effectively handled crisis management and quickly added new product certification within 30 days• Assisted customers with any certification inquiries they had for their specific area

Customer Service Agent

• Jun 2011 - Feb 2012

Assisted customers with any inquires about the product including technical problems, troubleshooting, and problem resolution.• Created a system to calculate profits and loss due to parts/repairs• Part of new problem desk in order to help both customers and representatives in the company• Worked with other departments to accurately inform customers about their product• Coordinate with contractors for customer support• Facilitated swift productivity procedures to improve customer order turnover time • Facilitated customers with accurate information on the production schedule of their purchase • Implemented procedure to reduce costumer impact errors Show less