Aramazd Barseghyan
Head of F&B Department at Target Group- Claim this Profile
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Bio
Credentials
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HACCP (Food Safety) Auditor
AccorAug, 2021- Nov, 2024 -
Certificate in Social Media Management, at the Ministry of Education and Science, Culture and Sports of the Republic of Armenia
Skill - Event Marketing CompanyFeb, 2021- Nov, 2024 -
HACCP (Food Safety) Auditor
AccorSep, 2020- Nov, 2024
Experience
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Target Group
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Armenia
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Investment Management
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1 - 100 Employee
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Head of F&B Department
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Apr 2023 - Present
- Implemented and monitored standard operating procedures to maintain quality and consistency in food and beverage offerings. - Managed inventory levels and optimized procurement processes, effectively controlling costs while ensuring an uninterrupted supply of high-quality ingredients. - Implemented staff training programs to enhance product knowledge, service skills, and upselling techniques, resulting in increased revenue and customer loyalty. - Conducted regular performance evaluations, provided constructive feedback, and recognized exceptional performance to motivate and develop team members. - Ensured compliance with health and safety regulations, maintaining a clean and sanitary environment throughout the food and beverage operations. - Actively engaged with parents and children, creating a welcoming and inclusive atmosphere, and addressing any special dietary requirements or allergies to provide a memorable dining experience. - Utilized feedback from parents and children to continuously improve the food and beverage offerings, incorporating new ideas and menu items to meet evolving preferences and demands. - Implemented creative and themed menus for entertainment center events, catering to diverse tastes and dietary preferences while ensuring operational efficiency and profitability. - Collaborated with entertainment center (PlayCity & CityZen) management to design and execute special promotions, including food and beverage packages, to attract and retain customers and drive revenue growth. Show less
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Founder & Director
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Dec 2020 - Present
- Founded and launched a successful floral retail business, overseeing all aspects of operations from concept development to daily management. - Developed and executed business strategy, identifying and leveraging market trends, managing finances and resources, and driving revenue growth and profitability. - Managed all aspects of the company's finances, including budgeting, forecasting, and financial reporting, ensuring that the business remained financially stable and profitable. - Built and managed a high-performing team of employees, fostering a positive and productive work environment and providing regular feedback, coaching, and recognition for exceptional performance. - Developed and maintained strong relationships with customers, vendors, and partners, driving customer loyalty and repeat business and securing advantageous partnerships and deals. - Oversaw all aspects of product development and sourcing, ensuring that the company offered high-quality products that met or exceeded customer expectations. - Developed and implemented marketing and promotional strategies, including social media, email marketing, and advertising, to increase brand awareness and drive sales. - Maintained a strong online presence through the company website and social media accounts, ensuring that all digital content was engaging, accurate, and up-to-date. - Managed the company's inventory and supply chain, ensuring that all products were properly stocked and ordered, and implementing processes to minimize waste and spoilage. - Developed and maintained relationships with local businesses and community organizations, leveraging these connections to drive brand awareness and generate new business opportunities. Show less
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Hilton Hotels & Resorts
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United States
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Hospitality
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700 & Above Employee
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Senior F&B Supervisor
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Jan 2022 - Jul 2022
- Led a team of 20 front-of-house and back-of-house staff members, ensuring that all employees were properly trained and motivated to provide exceptional customer service. - Coordinated with the executive chef to develop new menu items and specials, resulting in a 20% increase in sales over a six-month period. - Oversaw the training and development of new staff members, ensuring that all employees were properly trained on food safety and customer service standards. - Maintained strong relationships with customers, receiving consistently positive feedback on Booking and TripAdvisor. - Developed and maintained relationships with local suppliers, negotiating pricing and securing high-quality ingredients for the restaurant. - Coordinated special events, including private parties and corporate events, ensuring that all aspects of the event were executed seamlessly. - Oversaw the maintenance and repair of equipment, ensuring that all appliances were in good working order and that any issues were addressed in a timely manner. - Developed and implemented employee recognition programs, resulting in improved employee morale and retention. - Acted as a liaison between the restaurant and other departments within the hotel or resort, collaborating with other departments to ensure that all guest needs were met. Show less
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ibis Yerevan Center
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Armenia
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Hospitality
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1 - 100 Employee
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Acting F&B Manager
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Jun 2021 - Jan 2022
- Maintained a positive and professional work environment, promoting teamwork, open communication, and high levels of employee engagement and job satisfaction.- Developed and maintained relationships with key stakeholders, including local businesses, tourism boards, and media outlets, to promote the restaurant and drive sales.- Conducted regular staff training sessions to ensure that all employees were up-to-date with the latest menu changes and promotions, as well as best practices for customer service and health and safety.- Collaborated with the executive chef and other members of the management team to develop and implement new menu items and promotions.- Oversaw all aspects of the food and beverage operations, including menu development, ordering, inventory management, and staff scheduling.- Ensured compliance with all health and safety regulations, including food handling and sanitation procedures, and maintained all necessary permits and certifications.- Developed and implemented employee retention strategies to reduce turnover and maintain a highly skilled and motivated workforce.- Worked closely with the restaurant's sommelier or beverage supervisors to curate a wine list and cocktail menu that complemented the restaurant's cuisine and enhanced the guest experience.- Managed the development and execution of catering and special event menus, ensuring that all food and beverage offerings were consistent with the restaurant's brand and quality standards.- Developed and implemented customer feedback systems to measure satisfaction and identify areas for improvement, and used this feedback to drive continuous improvement and enhance the guest experience.- Maintained a high level of professionalism and discretion when dealing with confidential information, including sensitive customer information and financial data. Show less
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Food And Beverage Supervisor
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Feb 2019 - Jan 2022
- Managed the scheduling of staff members, ensuring that all shifts were properly staffed and that employees were aware of their schedules in advance.- Developed and implemented standard operating procedures for the restaurant, ensuring that all employees were aware of the restaurant's policies and procedures.- Conducted regular performance evaluations of staff members, providing feedback and coaching to help employees improve their performance.- Ensured that all food and beverage service met or exceeded health and safety standards, including proper food handling, storage, and preparation.- Worked closely with the kitchen team to ensure that all food items were prepared to the highest standards and that all orders were accurate and delivered in a timely manner.- Maintained accurate records of all financial transactions, including cash handling, credit card processing, and daily revenue reports.- Coordinated with the Sales&Marketing department to develop promotions and advertising campaigns, increasing brand awareness and driving sales.- Conducted regular training sessions for staff members, focusing on customer service, upselling, and other skills necessary for success in the food and beverage industry.- Monitored customer feedback, responding to complaints and ensuring that all issues were addressed in a timely and satisfactory manner.- Maintained strong relationships with customers, receiving consistently positive feedback on Booking and TripAdvisor. Show less
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