Nicole Williams
Assistant Manager and Lead Server at LA MEDITERRANEE- Claim this Profile
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Bio
Credentials
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Human Resources Foundations
LinkedInApr, 2023- Nov, 2024 -
Human Resources: Payroll
LinkedInApr, 2023- Nov, 2024
Experience
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LA MEDITERRANEE
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United States
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Restaurants
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1 - 100 Employee
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Assistant Manager and Lead Server
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Jun 2018 - Present
• Oversee daily opening and closing operations, including checking email and voicemail, taking and organizing catering orders, and fulfilling deliveries. • Train and mentor employees to ensure they have the skills and knowledge to perform their roles effectively. • Ensure the store is compliant with all company policies and procedures and maintain a safe and secure work environment. • Prepare end of day reports, manage inventory levels, and delegate tasks to team members. • Collaborate with the store manager to develop and implement marketing strategies to drive sales by utilizing our social media accounts. • Promote a positive team culture, encourage open communication, and provide guidance and support to employees. • Created promotional social media content, including photography, editing, and graphic design. Show less
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Crisis Text Line
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United States
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Non-profit Organizations
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700 & Above Employee
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Crisis Counselor
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Jun 2020 - Dec 2020
• Conducted thorough assessments of clients' risk factors and safety concerns, using evidence-based protocols such as the Ladder Risk Assessment, and Five Stage Philosophy: Establishing Rapport, Exploring the Situation, Identifying Goals, Discovering Next Steps, and Ending Conversations. • Collaborated with a multidisciplinary team of mental health professionals to create and implement effective crisis management plans for clients in need using DANCE assessment to report texters who were at imminent risk of suicide, self-harm, or abuse. • Demonstrated compassion, active listening, and empathy in all client interactions, establishing rapport and building trust with clients to foster a safe and supportive environment irrespective of their personal circumstances or background. • Adhered to strict privacy guidelines to safeguard confidential information. Show less
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Heavenly Couture Inc.
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United States
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Retail
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1 - 100 Employee
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Lead Key Holder
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Jul 2016 - May 2018
• Ensured timely and efficient opening and closing of the store, demonstrating exceptional punctuality and attention to detail. • Managed multiple tasks simultaneously, including providing top-notch customer service, monitoring dressing rooms, maintaining store cleanliness, and processing customer transactions. • Assisted upper management by completing daily reports, bank runs, audits, cash drops, and contributing to the interviewing and hiring process, as well as training new team members. • Cultivated open communication with the general store manager, corporate office, and team members, demonstrating exceptional interpersonal and teamwork skills. • Delivered outstanding customer service, achieving high sales per transaction and meeting daily sales goals. • Contributed to merchandising efforts, such as conducting inventory counts, stocking inventory, coordinating and changing outfits, and organizing clothes by theme and color. Show less
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Hacienda Heights Pizza Co
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Hacienda Heights, Ca
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Assistant Manager
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Feb 2014 - Jun 2016
• Provide leadership, train new team members, and manage schedules. • Control line and crowds with quick respectable service timing. • Serve food, assist with orders, and resolve customer inquiries and complaints in an empathetic manner. • Schedule reservation and manage time slots for events, and answer questions regarding reservations policies. • Responsible for opening and closing all registers for each shift, counting the safe, and printing out daily reports of the restaurant’s profit. Show less
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Santa Anita Family Service
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United States
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Non-profit Organizations
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1 - 100 Employee
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Receptionist (Student Worker)
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Jan 2015 - Aug 2015
• Responsible for creating a warm and welcoming environment for clients and patients. • Schedule appointments for client intake, enrollment for services, and referrals; notifies staff personnel of visitor arrival. • Effectively manage a high-volume of inbound and outbound employee and patient calls. • Maintain security by following procedures and monitoring sign-in-book • Proficiently perform duties such as filing, photocopying, transcribing, faxing, and distribute daily mail/deliveries. • Responsible for creating a warm and welcoming environment for clients and patients. • Schedule appointments for client intake, enrollment for services, and referrals; notifies staff personnel of visitor arrival. • Effectively manage a high-volume of inbound and outbound employee and patient calls. • Maintain security by following procedures and monitoring sign-in-book • Proficiently perform duties such as filing, photocopying, transcribing, faxing, and distribute daily mail/deliveries. • Complete tasks given by clinical director and help illustrate design for new programs. Show less
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Taco Bell
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United States
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Restaurants
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700 & Above Employee
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Team Member
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Apr 2012 - Feb 2014
• Create a friendly environment by greeting customers with a smile and energetic attitude. • Multi-task between cashiering from drive through to front counter, ring up purchases and provide change, operate credit card machines, and answer questions about the menu. • Followed store policies and implemented the triple check system to reduce error in orders. • Cooperatively join in the assembly line when help was in need. • Diligently clean dining room, wash dishes, assist with the frying, and stocking. Show less
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Education
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2016 - 2019
California State University - East Bay
Bachelor of Arts - BA, Human Development and Women's Studies -
2012 - 2016
Mt. San Antonio College
Associate of Arts - AA, Social and Behavioral Science
Community
