Project Administrator

• Jan 2023 - Present

Project Administration Officer

• Sep 2021 - Jan 2023

Achievements: • Initiate and led the Case Management System transformation project which increased team’s operational efficiency by 50%. • 96% of total employee’s vaccination record has been assessed. • In one year 4700 HCW became compliant • Successfully migrated 27 campaign data to Microsoft Teams from Microsoft Excel for better visibility and smooth operation. Key Accountabilities: • Ensuring 13000+ NSLHD (Northern Sydney Local Health District) employees are compliant based on vaccination category • Update vaccination record in Vaxlink • Keep record and evidence in the document management system TRIM • Cross check record in AIR (with approval) • Lead and execute Campaigns(Sort and filter data to generate input for Campaign, Generate and communicate campaign to health care workers, track and update individual based on campaign) • Report Generation through Case Management System • Create necessary rules for data representation in Microsoft Teams, Sharepoint, Microsoft List and Microsoft Excel • Answering enquiries over phone, email and book appointments • Process improvement suggestion and documentation Show less

Travel Consultant

• Apr 2018 - Nov 2020

- Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc. - Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services - Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc. - Up to date with necessary information of Flights, Accommodations. Cruises, Car Rentals, Experiences, small or big group tour, youth products and park or museum passes. - Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc) - Collect deposits and balances - Use promotional techniques and prepare promotional materials to sell itinerary tour packages - Handle unforeseen problems and complaints and determine eligibility for money returns - Attend conferences to maintain familiarity with tourism trends - Create and update electronic records of clients - Maintain relationships with key persons - Keep financial statements and documents - Reach the revenue and profit targets Show less

Project Manager and Senior Solution Architect

• Jul 2010 - Sep 2017

Project Manager Responsibilities: End to End Project Delivery from scope definition till hand over. Collaboratively work with internal and external stakeholders to plan, design and deliver. Use best practice knowledge from PRINCE2® to manage project Apply hands-on experience to maintain project. Use strong stakeholder management skills to influence and facilitate project outcomes in the best interest of organization. Manage project resources where applicable. Support and uphold program/project governance and prioritization activities, as necessary. Share documents and report to management and project stakeholders.Solution Architect Responsibilites: Working with customers to analyze and document their business requirements as well as to formulate the business process Propose solution scenarios consisting of detail processes and work procedure Define, manage and verify solutions in customer projects Manage third party products and suppliers (Oracle, HP, Juniper, CISCO, Digitata) Follow and practice project management methodologies to perform man hour and service cost estimation Taking the end-to-end technical lead throughout the execution phase of customer project delivery. To act as a central reference and information source, providing guidance and assistance in the system project decision making process Deploying the solutions including the user acceptance test with customers Create project documents. Perform technical gap analysis, risk analysis, dimensioning and cost analysis for any project Respond to the RFQ/RFPs and actively participate in the negotiations and contract signing Conduct training sessions and prepare training materials Identify new and add-on business opportunities Manages change requests and the consequences of such for the delivered offers and/or ordered deliveries from a Solution point of view Solution Configuration Management by following the ITIL Maintaining Life Cycle Management of solutions Show less

Experienced Services Engineer

• Apr 2006 - Jun 2010

 To Provide Technical Support of Charging System Nodes for Telecom Operators (Grameenphone, Airtel and TMIB) including: TSP-PSL/INS, TSP-CCN, SUN-SDP, SUN-AIR,SUNMC, MINSAT and VS (Voucher Server) CSR (Customer Support Request) handling of different priorities - Emergency, Hot, High, Medium & Low. FNI (First Node Integration) & Rollout of correction packages such as CP, MCP, EC, and ICP. Installation & Integration of CS Nodes as part of Project Mentoring (TSP and SUN nodes) and competence transfer through internal training. Update Ericsson knowledge repository Act on TT (Trouble Ticket), CR (Change Request) and PAR (Planned Activity Request) as per the Managed Service responsibility for Airtel. Perform daily maintenance under O&M activities for Airtel CS nodes. Show less