Experience

Blume

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Customer Service Executive

  • May 2022 - Present

  As a client service expert, I spearhead client acquisition and claims generation functions for solicitor firms within the UK, resourcing potential clients with factual claims, particularly in employer liability. I liaise and cultivate relationships with at least 400 potential clients daily and transfer and integrate a minimum of 20 new clients to solicitor firms at the end of the week in a target-oriented role. I also devise and implement case analysis strategies assessing the probability of success on the basis of a “no win, no fee” agreement. In addition, I collaborate with the social media and marketing teams in developing short online questionnaires for client resourcing while also assisting the learning and development manager in developing specific questions to establish liability. I facilitate learning and development sessions across areas of personal injury, clinical negligence, industrial disease, employment, and contested probate matters and mobilise employee engagement through workshops and presentation sessions on diversity and inclusion. Furthermore, I monitor and oversee case progressions to effectively escalate client concerns to solicitor firms utilising case management portals and marketing software, such as Salesforce. Show less



Revolution Bars Group PLC

• United Kingdom
• Hospitality
• 700 & Above Employee

• Bartender and Customer Assistant

  • Jul 2021 - May 2022

  In my capacity, I prepared and served various alcoholic and non-alcoholic drinks consistent with the bar’s standard drink recipes while leveraging high-level knowledge of spirits, wine, beer, classic drink recipes, different glasses, brand names, and garnishes. Here, I serviced over 4000 customers daily. I generated higher sales by cementing and maintaining relationships with new or existing guests and driving customer satisfaction. I also proactively assessed customers’ needs/preferences to provide friendly and timely service and create an exceptional guest experience. Finally, I hosted and managed specific events, such as corporate gatherings and afternoon teas. Show less



The Management Centre Bangor

• Wales, United Kingdom

• Customer Assistant

  • Dec 2018 - Sep 2021

  As a customer assistant, I served and established relationships with over 500 customers daily. I conducted and implemented customer engagement and retention strategies, which led to an 80% increase in customer retention. Here, I carried out and executed various duties involved with preparing and serving foods and beverages, from offering menus and answering questions about menu offerings to processing food and drink orders and carrying them from the kitchen to tables. Finally, I monitored and communicated food and beverage allergens to customers and ensured compliance with food, health, and safety regulations. Show less



TEMPLARS

• Nigeria
• Law Practice
• 100 - 200 Employee

• Legal Intern

  • Jul 2019 - Jul 2019

  During my legal internship, I rendered legal, trial, and administrative support to corporate/commercial and litigation teams, maintaining seamless operations of the firm while managing paralegal activities, preparing/filing legal documents for court proceedings, performing legal research, and obtaining information needed to prepare for depositions, hearings, settlement conferences, trials, mediations, and arbitrations. I engaged with clients to get pertinent data, performed witness interviews, generated comprehensive documentation critical for successful case resolution, and liaised with government officials and clients on documents needed to register their offerings. Moreover, I tracked and communicated litigation case progress to provide clients and partners with detailed reports and assist them in cost-effectively navigating recent legal developments. Finally, I researched extensively on the National Agency for Food and Drug Administration and Control’s (NAFDAC) guidelines on the manufacturing and commercial value of perishable goods. Show less



AO2LAW

• Nigeria
• Legal Services
• 1 - 100 Employee

• Paralegal

  • Jan 2018 - Aug 2018

  As a paralegal, I worked cross-functionally within corporate & commercial, dispute resolution, labour & employment, energy & projects, and the business organisation & management teams, supporting objectives by applying a wide range of legal and administrative experience in catering to factual and technological assistance to staff and facilitating day-to-day office management duties. As such, I executed substantive and procedural routine tasks of legal work such as carrying out legal research, reading articles and related case laws, as well as analysing previous judicial decisions bearing the same subject matter, facts, and issues. I implemented case analysis strategies, determined success probabilities, and informed the supervising solicitor through detailed reports. Moreover, I remained abreast of relevant law or policy issues and developments, conducting extensive statutory and jurisprudential development research, policy analysis, and similar systemic activities in clients’ interests. Finally, I researched business development strategies of global law firms and catalysed the adoption of best practices by the firm. Show less



Nigerian Institute of International Affairs

• Research Assistant

  • Apr 2017 - Jan 2018

  As a research assistant, I worked mainly with the library, research, and marketing departments. Accordingly, I prepared and presented over 15 papers on Nigeria’s Foreign Policy and Diplomatic Relations. I also represented the department at three national conferences and symposiums in under a year. Moreover, I procured recommended texts on Nigerian Foreign Diplomacy and International Relations. Finally, I presented researched papers at national conferences on the essence of diplomatic relations in a globalized world. Show less



National Association of Students of English and Literary Studies

• Osun, Nigeria

• General Secretary

  • May 2014 - May 2015

  In my capacity, I represented the interests of over 800 students of the Department of English at Osun State University. I engaged a group of 10 volunteers to teach the English language twice a week to elementary school students. Furthermore, I served as a theatre director for various plays, such as Abiku and Death and the King’s Horseman by Nobel Laureate Wole Soyinka. In my capacity, I represented the interests of over 800 students of the Department of English at Osun State University. I engaged a group of 10 volunteers to teach the English language twice a week to elementary school students. Furthermore, I served as a theatre director for various plays, such as Abiku and Death and the King’s Horseman by Nobel Laureate Wole Soyinka.