IT Manager

• May 2022 - Present

IT Manager

• Aug 2015 - May 2022

• Plan, manage technical development and execute delivery of a game-changing technology for blue chip brands. Clients Include Mercedes Benz, Jaguar, PWC, Telstra, General Motors, Nissan, Rover • Forests and domains, trusts, FSMO, sites, site links, Active Directory replication, Kerberos details • Systems Monitoring and Alerting (e.g. Zabbix, Nagios, etc) • Virtual machine management (VMware ESXi, Hyper-V Virtualization, VirtualBox, etc) • Application Support Background, Debugging and Troubleshooting, Microsoft SQL Server Administration • Setup and managed Virtual Private Cloud (VPC) on AWS for multiple clients and created a VPN Tunnel for interaction between two sites • Involved in designing architectures based on Amazon EC2, Amazon S3, Amazon SimpleDB, Amazon RDS, Amazon Elastic Load Balancing, Amazon SQS, and other services of the AWS infrastructure. • Trouble Ticketing & Documentation (e.g. Jira, Confluence, Footprints, Trello) • Continuous Integration (CI) using Octopus and TeamCity (Also have related experience with Jenkins and Hudson) • Code Reviews were conducted using Mercurial (but also have experience of using git) • Operating Systems Management (Windows Server 2003-2016, Linux etc) • Managed webservers such as Apache, Nginx and IIS

IT Operations Supervisor

• Apr 2015 - Jun 2015

• Manage the staff of 12 across the global including 8 in USA, 3 in Poland and 1 in UK • Ensure ITIL process including change management and incident management are followed • Managed and developed key performance indicators (KPIs) to ensure customer satisfaction and operational performance against SLAs; managed problem escalation and communication with senior management and customers where appropriate • Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures • Monitors security compliance in accordance with standards, policies and procedures • Measure project performance using appropriate tools and techniques • Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility

IT Project Manager

• Jan 2015 - Mar 2015

• Ensure that all projects are delivered on-time, within scope and within budget • Develop a detailed project plan to monitor and track progress • Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques • Report and escalate to management as needed • Create and maintain comprehensive project documentation • Serves as the technical and communications liaison to and from stakeholders and office key users for communications, initiatives, needs assessments, etc. • Responsible for procurement, installation and life-cycle maintenance of IT hardware and software (includes PCs, peripherals, servers, networking equipment, operating systems and other software • Provides new staff with PC/account setup and orientation • Provides escalated technical support that requires an on-site presence (server, NAS, network or PC equipment failure), including data backup recovery. Performs complex software/hardware troubleshooting, patches and re-installations in cooperation with the Enterprise Helpdesk and in accordance with established SLAs • Provides consulting/training/education services such as data management and staff training/orientation for standard systems • Serves as the IT point of contact and accountable for the IT portion of new office setups, office expansions, etc. This includes relocation and/or installation of voice/data communications solutions, LAN and PC equipment • Responsible for local IT vendor, contract and outsourcing management • Responsible for monitoring data backups in offices to ensure that they are completed on a regular basis

ITS Lead EMEA

• Feb 2013 - Dec 2014

• Managed a team of 7 across Europe, ensuring projects are met on time, ensuring regional support to users is provided. During this support I had to travel to different locations like Paris, Amsterdam, Germany, and Luxembourg etc. • Worked closely with business staff and other functional areas to ensure that project schedules are met with a high level of quality • Provided technical leadership to the team. Other responsibilities included mentoring of team members and the evaluation of new technologies • Held meetings with local management to provide updates and answer their queries • SME for LAN Environment and Services (including internal and external servers) • Provided monitoring/support for Syniverse switched network (Cisco routers and switches) • Provided hardware and software updates for Windows Servers, and server-based applications • Supported Schema and DIT design (tree, OUs, user objects, schema extensions) • Installed and configured servers (Enterprise/infrastructure, and departmental) • Provided implementation/monitoring/support for Syniverse Enterprise client-based VPN infrastructure network • Used Syniverse corporate standards to define and implement strategies for backup, space management and Business Continuity/Disaster recovery • Provided day to day administration and review of company backups and maintain tapes (make sure tapes are sent offsite every week) • Provided day to day administration of local Exchange 2010 servers & relays, Domain Controllers, Data Storage servers and devices, structured cabling, Internet connectivity, and proxies, remote access, printers, AV equipment, CCTV and security systems, Email and network user accounts and groups, antivirus/malware protection, Group Policies, DHCP & internal DNS servers, file & database (Oracle and SQL) servers

IT Manager

• May 2009 - Jan 2013

• Managed relations with the vendors like VMWare, Microsoft, CISCO, O2, Blackberry, Kellway, Daisy etc. • Upgraded infrastructure from Microsoft Windows Server 2003 to Microsoft Windows Server 2008 R2 which also included upgrading of Microsoft Exchange from 2003 to 2010 • Managed Team of 5 including Web Developer, Video Editor and Help Desk Support Team • Supported 2500 staff members across 205 sites • Deployed 13 domain controllers across the country • Installed, configured exchange 2010 with CAS-array and DAG between mailboxes within site and DR • Configured Amazon Cloud (AWS) as DR site for exchange using a VPN point-to-point link via Cisco router • Setup Active Directory in a multi-site organization and configuring DNS, DHCP, TCP, IP connectivity, Terminal services • Managed SANs, like MSA 2000, configured RAID and deployed shares across using Group Policy (GP)

Senior IT Support Administrator

• Jul 2005 - Apr 2009

Key Roles and Responsibilities: - Install, administer and support Windows 2K3, 2008/R2 Network Infrastructure that is based on Dell, Fujitsu-Siemens and HP/Compaq Servers. - Administration and maintenance of company’s internal systems. - Configuration and set-up of all new server systems required internally for the company’s activities. - Firewall administration and overall responsibility for company IT security. - Administration of email servers (including exchange server) for company-wide email. - Provide telephone and desktop support to internal users. - Forecasting any needed improvements, budgeting for and implementing any changes. - Approve and monitor major projects, IT budgets, priorities, standards, procedures, and overall IT performance. - Experience in Designing & Planning Network infrastructure of LAN & WAN. - Manage all sorts of Microsoft products with small and large business solution including Windows NT Server + Workstation, Windows 2000, Windows 2003, Windows 2008 / R2 with Back office support of Exchange Server, Proxy server, IIS Web server and others. - Strong ability working with TCP/IP (IP addressing + Sub-netting) configuring environment with DHCP / WINS / DNS & Intranet solutions and provide WAN connectivity with VPN, ISDN terminal adapters, Frame Relay switching. - Experience in variety of Topology & Architecture including Ethernet (10 /100, Giga, 10broad 36), Token Ring and others. - Powerful Skills in Hubs, switches, bridges and cables like(Twisted pair, Coax) Skills in different software’s like for Web platform Apache Server, IIS, Proxy, CSM Proxy, - Security software’s like Firewall –1, NT Manage and Internet Scanner & Remote administration Server software’s. - Knowledge of troubleshooting PC related Hardware problems

Customer Services Advisor

• Aug 2001 - Jun 2005

Customer service advisors interact with customers to provide answers to inquiries involving a company's product or services. Qualifications for advisors include good communication, problem-solving, and computer skills. Customer service advisors interact with customers to provide answers to inquiries involving a company's product or services. Qualifications for advisors include good communication, problem-solving, and computer skills.

Technical Support

• Jun 2000 - Jun 2001

Technical support or tech support refers to a range of services by which enterprises provide assistance to users of technology products such as Internet or Computer Troubleshooting etc. Technical support or tech support refers to a range of services by which enterprises provide assistance to users of technology products such as Internet or Computer Troubleshooting etc.