Head Of Operations

• Feb 2021 - Present

GSB Supply Chain Network Manager Americas

• Feb 2018 - Feb 2021

SC NETWORK MANAGER FOR AMERICAS – 3D & GRAPHICS DIVISION / SPARE PARTS ORGANIZATIONResponsibilities include day to day operations of Regional DC in USA• 36K Active SKU’s• 60K Units Shipped Per Month• 1000 Orders Average Per Day• 98% Same Day Shipping• $28. M Spare Parts Inventory • 95.6 % CLOFOther Regional Warehouses in Mexico, Colombia, Puerto Rico, Brasil, Argentina, Chile, PerúActivities Include: Kitting, Cycle Counts, Reverse Logistics, PO Management, Escalations, Invoice Reconciliations, Trade Compliance, FSL Setup and Special Projects.

Managing Director

• 2014 - 2017

Accountable for organizational P&L and seven direct report employees, supported company operations by supplying strategic sourcing and procurement services to clients – yielding competitive advantages in key markets – by reducing costs of goods and services, and enhancing effectiveness of supply chain activities. Implemented series of strategic changes requested by customers, integrating new processes and coordinating entire operation, from order placement to product delivery. Completed job descriptions for all company positions.Daily duties encompassed visiting existing customers – implementing projects, following up on provided services and collecting and reviewing data – calling upon new prospective clients. Presented company services and supporting case studies, addressing prospect questions and objections prior to closing sale and securing services agreement. Engaged in variety of administrative office activities, reviewing accounts payable and receivable, designing new client programs and conducting client and prospect following-ups.* Consolidated service providers – cutting costs while streamlining operations – by bundling services, reducing overall contract costs and sourcing service providers with most competitive pricing without compromising quality and compliance with air and ocean carriers, customs brokers and related services.* Executed minor RIF, by eliminating several redundant positions after instituting new control towers and centralizing operations and data, outsourcing on as-needed basis.* Substantially cut purchasing costs, by negotiating better service contracts and rates while improving transit times and total lead times. Over tenure, contributed to carrier negotiations and formulation of new service provider agreements. Provided clientele with insight and direction on carrier/service provider pricing, terms & conditions, and special handling requests.

DISTRICT MANAGER

• 2006 - 2014

Hired to open new Guatemala office – in order to service corporate office existing global accounts across different verticals such as retail, pharma, electronics and consumer goods. Built new local global logistics provider division from scratch. Accountable for branch P&L, budget and office supported by 24 staff including 4 Reporting Manager direct reports – overseeing all daily sales, operations, compliance and other administrative functions, formulating, executing and meeting or exceeding annual, quarterly and monthly sales and operations objectives. Developed and monitored annual branch budget and business plans, leading weekly sales meetings and supporting sales staff by participating in sales calls.* Contributed to corporate bottom line by making office profitable within only 12 months of operation, reducing freight costs while optimizing key metrics including lead, transit times, container loadability and customs clearance.* Grew local customer base from zero to 400 clients – within just 24 months of launch of local sales department – penetrating and expanding market share after transitioning global accounts into newly-built infrastructure.* Posted 10%+ year-over-year profit contribution growth – achieving 92nd percentile in monthly operational Key Performance Indicator (KPI) and quality metrics.* Secured and maintained high annual service provider management ranking scores – resulting in high customer retention levels – by spearheading quarterly business reviews of top 20 company accounts.* As company’s Legal Representative, initially incorporated firm in compliance with Guatemalan stipulations and obtained required operational permits. Subsequently – within period of only 90 days – selected site and architect, negotiated leases/contracts, and oversaw office design and purchasing equipment and furniture. Recruited, interviewed, hired and trained all personnel, attaining top 10 employee satisfaction ranking.

Operations Manager - Import and Export Logistics Department

• 2005 - 2006

Forwarding and Groupage Department Manager

• 2002 - 2005

Directed transition of forwarding and groupage department into International Trade Management (ITM) organization, overseeing all import, export and customs functions for NVOCC company arm (DSLS Star Express), supported by four Import/Export Coordinator direct reports. Obtained IATA Certification for local office and all Service Coordinators, supporting Sales Executive activities while reducing costs and improving customer satisfaction, by simplifying processes and improving efficiencies. Supplied local/global logistic service solutions, creating and distributing income and volume reports to upper management. Led team and participated successful pursuit of ISO certification.

Project Manager

• 2001 - 2002

Customer Service & Operations Manager

• 1997 - 1999

Accountable for entire supply chain and order management account base. Directed all shipment operations with support of six Customer Service Coordinators as well as staff at multiple Latin America Sealand Logistics offices.