Experience

Changi Travel Services

• Singapore
• Travel Arrangements
• 100 - 200 Employee

• Senior Manager, Retail Business

  • Jul 2021 - Present

• Manager, Retail Business

  • Aug 2020 - Jun 2021

• Assistant Manager

  • Feb 2019 - Jul 2020

• Retail Operations Executive / Retail Trainer

  • Nov 2016 - Jan 2019

  • Coordinating with individual stakeholders on requirement for projects• Retail Procurement (Liaising with tenant and contractors on project, work permit application) • Training on service standards, service products and sales technique of the retail team.• Handling Feedbacks and Customer service. • Handling of Airport Transfer Services in terms of operation• Procurement (Retail) • Assisting in handling Telecommunication accounts • Monitoring sales figures• B2B sales of Company’s Service Products (Airport Transfers) Show less



Singapore Airlines

• Singapore
• Airlines and Aviation
• 700 & Above Employee

• Cabin Crew

  • Dec 2015 - Aug 2016



Four Seasons Hotels and Resorts

• Canada
• Hospitality
• 700 & Above Employee

• Guest Relations Officer

  • Sep 2012 - Mar 2013

  • Answer to guest enquiries • Check in / Check out guest • Cashiering • Up-selling of resort’s products to guest • Handling guest requests • Taking reservations from guest • Strengthened communication skills through answering of phone calls, enquiries of the facilities that the resorts is providing. • Answer to guest enquiries • Check in / Check out guest • Cashiering • Up-selling of resort’s products to guest • Handling guest requests • Taking reservations from guest • Strengthened communication skills through answering of phone calls, enquiries of the facilities that the resorts is providing.