Experience

Macy's

• Retail Apparel and Fashion
• 700 & Above Employee

• Executive Manager of Sales and Customer Experience

  • Jan 2022 - Present

  • Lead by driving sales and selling with focus on the Macy's customers and colleagues • Maintaining and presenting a clean, neat and organized shopping environment for customers and managing all aspects of selling support • Lead initiatives and related efforts to increase customer loyalty, while delivering on Macy’s standards for customer service • Coach and develop a team of Colleagues to grow with my leadership • Drive and exceed sales goals by leading Macy's initiatives through coaching and recognition, while optimizing productivity and efficiency • Manage all aspects of Selling Support including workload execution, back stocking and equipment return, maintaining stockroom and signing standards, and supporting the merchandising process • Support Manager, OMNI Operations when needed to complete fulfillment, product movement logistics, and back of house activities • Support Manager, Style Merchandise Execution when needed to complete all merchandising, product movement, price changes, visual execution and event set-up activities • Support Asset Protection when needed with execution of shortage reduction strategies and merchandise protection • Review Sales and Star Rewards results and strategize action for continued improvement • Plan and execute events and community outreach • Conduct ongoing Talent Analysis of colleagues and establish career progression plans for key players and positions to result in retention of best talent and turnover reduction • Interview, hire, train, direct, manage, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; establish strategy for work; provide insight and decision support; direct and manage team to meet or exceed performance and behavioral expectations; address complaints from and resolve problems with colleagues • Analyze reports in order to strategize and deliver results; implement action plans focusing on deficient areas and highlight growth opportunities



AMERICAN EAGLE OUTFITTERS INC.

• United States
• Retail
• 700 & Above Employee

• Merchandise Team Lead ASM

  • Jun 2021 - Dec 2021

  • Develop and implement Merchandising strategy for the store • Floor set planning and execution. Making sure the store is always “guest ready” through effective replenishment. • Lead day to day merchandising, sell through adjustments and replenishment. • Help develop short and long-term business plans with the Store Manager to drive key KPIs. • Right hand leader for the Store Manager and responsible for anywhere between 15-25 associates at any given time of year • Develop and implement Merchandising strategy for the store • Floor set planning and execution. Making sure the store is always “guest ready” through effective replenishment. • Lead day to day merchandising, sell through adjustments and replenishment. • Help develop short and long-term business plans with the Store Manager to drive key KPIs. • Right hand leader for the Store Manager and responsible for anywhere between 15-25 associates at any given time of year



Victoria's Secret Pink

• United States
• Retail
• 700 & Above Employee

• Brand Operations Manager

  • Feb 2021 - Jun 2021



Victoria's Secret

• United States
• Retail
• 700 & Above Employee

• Lingerie Manager

  • Nov 2018 - Feb 2021

  • Promoted to a Brand Manager when transferred to NY area in 2019 • Oversees All Lingerie brand product sales, marketing, and visual aspects • Developed and Revamped Eastview Victoria’s Secret Marketing Strategy through community ties and social media • Train new employees to brand and company standard. In addition, overseeing all sales to make sure Conversion, UPT, and ADS are above goal with adding on bras. • Responsible for more than 85% of the stores sales. • Direct Lead of designing, planning, and maintaining current floor sets for new merchandise on a monthly basis • Plan multiple promotional events for Victoria’s Secret on a monthly to quarterly basis • Oversee a team of a minimum of 15 at any given time as a manager, leader, and mentor which includes giving weekly performance updates and monthly performance reviews • Gained sales experience as we are held to a selling standard as managers and expected to reach goals for the day that are also broken down into two-hour segments. • Demonstrates expert-level product knowledge to diagnose fit issues and build bra wardrobes on the sales floor / fitting room. Always moving with intention, connections with multiple customers and encourages them to try on product.



Fidelity Bank

• United States
• Banking
• 100 - 200 Employee

• Business Relationship Specialist

  • Jun 2018 - Aug 2019

  • Assist with loan processing tasks • Coordinating loan closings and processes loan advances • Review delinquency reports • Support Relationship Managers within the commercial loans department with portfolio management, new business development and cross selling efforts • Creating and utilizing multiple reports for renewals, relationship reviews, and line renewals • Assist with loan processing tasks • Coordinating loan closings and processes loan advances • Review delinquency reports • Support Relationship Managers within the commercial loans department with portfolio management, new business development and cross selling efforts • Creating and utilizing multiple reports for renewals, relationship reviews, and line renewals



Geisinger

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Administrative Assistant of Environmental Services

  • May 2016 - Feb 2018

  • Verified multiple health and dental insurances for in-patient and out-patient procedures • Trained multiple new employees from start date until fully capable of producing results • Trained in multiple work ques in order to cover staff when not available • Fully trained within Epic computer system • Managed multiple managers and their direct reports at multiple facilities within the Environmental Services and Surgical Cleaning departments • Verified multiple health and dental insurances for in-patient and out-patient procedures • Trained multiple new employees from start date until fully capable of producing results • Trained in multiple work ques in order to cover staff when not available • Fully trained within Epic computer system • Managed multiple managers and their direct reports at multiple facilities within the Environmental Services and Surgical Cleaning departments



Victoria's Secret

• United States
• Retail
• 700 & Above Employee

• Selling associate

  • Nov 2015 - May 2016



Kutztown University of Pennsylvania

• United States
• Higher Education
• 700 & Above Employee

• Student

  • Aug 2011 - May 2015