Experience

Auntie

• Finland
• Mental Health Care
• 1 - 100 Employee

• Development Manager | Mental well-being professionals network

  • Apr 2021 - Present

  Currently, as a development manager, I am responsible for the recruitment, onboarding and working experience of the Auntie mental well-being professionals subcontractor network that operates in 25 languages. I lead our team of Service Specialists who support the Auntie professionals and users of Auntie services. I also work in several development projects in collaboration, for example, with software developers and designers.

• Customer Happiness Manager

  • Dec 2020 - Apr 2021

  Customer Happiness Manager & Customer Happiness Team Lead, working closely with customer organizations HR fuctions as well as internal stakeholders.Auntie is an easy access mental wellbeing service offered online, personally & successfully. Our goal is to prevent challenges related to coping and mental well-being, in other words, prevent everyday challenges from escalating into crises.https://auntie.io



Heltti

• Finland
• Business Consulting and Services
• 1 - 100 Employee

• Disruptor of Healthcare | Growth & Wellbeing

  • Oct 2020 - Dec 2020

  Driver of growth with focus on identifying needs and opportunities for new services, working closely with occupational health nurses and psychologists, as well as marketing. Driver of growth with focus on identifying needs and opportunities for new services, working closely with occupational health nurses and psychologists, as well as marketing.



Habito Health

• Finland
• Health, Wellness & Fitness
• 1 - 100 Employee

• Project worker

  • Feb 2020 - Jun 2020

  Habito Health provides scalable digital solutions that help individuals, organisations and other communities achieve long term health and productivity. The software company is run by Hintsa Performance alumni. I worked with preliminary new market research and digital content planning. Habito Health provides scalable digital solutions that help individuals, organisations and other communities achieve long term health and productivity. The software company is run by Hintsa Performance alumni. I worked with preliminary new market research and digital content planning.



Hintsa Performance

• Finland
• Professional Training and Coaching
• 1 - 100 Employee

• Customer Success & Digital Content Manager

  • Aug 2019 - Nov 2019

  At Hintsa I worked with comprehensive wellbeing and performance programmes made for organizations. Our offering included a digital and holistic wellbeing solution that connects to wearable devices, helps set meaningful wellbeing targets and offers a real-time view of organization’s state of wellbeing. I worked together with an international self-managed tech team, in co-operation with skilled coders and designers, as well as in-house coaches and sales. I gained experience in B2B business & customer engagement, working with a gamified app with wearable APIs, implementing wellbeing campaigns for companies, educating HR personnel to admin users and creating support material for end users. - B2B business & customer engagement - Worked with a gamified digital solution that connects to wearable devices, helps set meaningful wellbeing targets and offers a view of organization’s state of wellbeing - Deployments for corporate clients in co-operation with sales - Hands on planning & activating wellbeing campaigns for organizations - Delivering wellness workshops together with performance coaches - Proactive and reactive customer care and improving UX together with an international software developer team - Ownership of a digital wellness content library & content creation in Finnish and English The company went through a sudden change in strategy, followed by organizational changes during which mine and several team members’ roles were terminated.



ELIXIA Finland

• Finland
• Wellness and Fitness Services
• 100 - 200 Employee

• Country Group Exercise Manager

  • Jun 2016 - Aug 2019

  I worked in the country management team, being responsible for identifying, developing, leading and executing group exercise product strategy. Group exercise product offering is delivered by hundreds of amazing employees at ~25 ELIXIA clubs around Finland. - Managing and developing product offering in co-operation with Nordic product department, ensuring sales, retention and product performance & quality - Leading and coaching the group exercise team leads to achieve KPI targets, communicating company values and strategy - Effective resource planning and strategic decision making, using versatile data & KPIs - Product development; responsible for evaluating innovations and launching new products - Supporting business operations in all product and employee related issues - Developing co-operation between business units, identifying best practices and optimizing resources - Responsible for recruitments, inductions and in-house instructor educations - Leading group exercise master trainer team - Enhancing products’ media visibility (PR events, launches, interviews and press releases) - Facilitating workshops for group exercise team leads and master trainers - Co-operating closely with sales, marketing and customer service - Instructor of various class formats (live and online workouts), creating meaningful exercise experiences - Master Trainer, educating instructors in delivering exercise classes, inspiring and engaging clients - Inspirator and master trainer in various national and international conventions "We make people healthier and happier" ELIXIA Finland Oy is part of Nordic region’s leading health & fitness company SATS Group. Company operates in Norway, Sweden, Finland and Denmark. With a total of 220 fitness clubs it plays an important role in the health and quality of life of our members and society in general.



SATS

• Norway
• Wellness and Fitness Services
• 700 & Above Employee

• Concept Producer

  • 2009 - Jan 2019

  Co-producer of an internationally distributed group exercise product

• Product Specialist (Current brand name in Finland ”Elixia”)

  • Aug 2011 - Jun 2016

  Responsible for SATS Finland product portfolio (group exercise, personal training and child care concepts). In charge of product performance, development & quality, training facilities and employee recruitments & trainings.Member of country management team and Nordic product team.- Leading and coaching the exercise team leads to achieve KPI targets, communicating company values and strategy- Taking part in planning and executing a new operating model, enabling profitability and growth- Supporting group exercise, personal training and child care functions at clubs in all development initiatives- Responsible for recruitment, induction and in-house trainings of instructors and personal trainers- Communication, coordination, follow-up on reports and action plans regarding new product launches and operating models- Budgeting and planning resources- Responsible for implementing pioneering digital tools for employees and members (web & mobile apps connected to CRM, exercise & nutrition programs and workforce management)- Responsible for selected marketing activities, such as events, press releases and interviews- Identifying high and low performing business units and best practices within product- Planning facilities and purchasing equipment in co-operation with maintenance team- Planning and opening new business units



S.A.F.E. (Scandinavian Aerobics and Fitness Education)

• Instructor Trainer

  • 2011 - 2012



ACTPRO - Tuottava ja mielekäs työ

• Finland
• Professional Training and Coaching
• 1 - 100 Employee

• Instructor

  • 2008 - 2010

  Workouts in group exercise format for corporate customers Workouts in group exercise format for corporate customers



Trainer Lab

• Helsinki Area, Finland

• Instructor Trainer

  • 2009 - 2009