Personal Lines Casualty Claims Supervisor

• Nov 2021 - Present

-Currently manage casualty claims team, who adjust first and third party auto claims, farm owners and , homeowners liability claims as well as claims in litigation, while delivering superior customer service. During 2021 trending a 20% reduction in claims inventory, due to implementation of early resolution techniques and specific targeted training. -Currently manage casualty claims team, who adjust first and third party auto claims, farm owners and , homeowners liability claims as well as claims in litigation, while delivering superior customer service. During 2021 trending a 20% reduction in claims inventory, due to implementation of early resolution techniques and specific targeted training.

Auditor

• Jul 2020 - Mar 2021

● Responsible for performing internal audits on company claim files to include, auto, homeowners, property, farm, bodily injury, medical management, subrogation to confirm compliance with Standard Operating Procedures (SOP) and Bureau of Insurance (BOI) regulations. ● Ensure financial compliance on W-9 reporting, to include updating claims and company databases with up-to-date information and ensuring records are proper to process B-Notices. ● Audit financial records, including daily check registers for accuracy and to detect fraudulent activity. Reviewed and processed cash receipts, including updating claims systems with checks issued and completing voids/stop pays and balancing daily receipts against payment recoveries received. Show less

Commercial Litigation Manager

• Oct 2018 - Mar 2020

● Directed and led a highly productive team of litigation examiners. Assisted in talent requisition for internal claims professionals. Crafted team statistical reports to track and escalate performance to the executive team. Directed file investigations and strategies for file resolution. Reviewed and authorized settlement authority on complex claims to settle claims and get suits dismissed. Attended mediations and settlement conferences, as needed. ● Increased team quality results from 80% to 95% via one-on-one coaching ● Completed yearly performance evaluations ● Completed audits on team and rolled up results monthly ● Organized and attended NJ Settlement conference ● Zero defaults on suits and time limit demands ● Zero associate turnover Show less

Regional Liability Administrator

• Oct 1990 - Oct 2018

Continuing Unit Claims Manager

• Aug 2014 - Jul 2018

Telephone Claim Representative I (TCR1) Manager

• Feb 2011 - Aug 2014

Customer Service Representative (CSR) Call Center Manager

• Jan 2007 - Feb 2011