Cloud Platform Engineering - Senior Specialist

• Jul 2021 - Present

Telstra Apps Marketplace Engineer

• Jun 2015 - Jul 2021

Technology Specialist - SaaS Product Engineering SME

• May 2014 - Jul 2021

Look after the technical support between AppDirect(Telstra's Marketplace Platform Provider) and other ISV (vendors). Fine tuning the Marketplace to suit Telstra's and our customers needs.I am the primary Domain Portfolio Solutions expert for SaaS Engineering, i manage this by working with Telstra's re-seller MelbourneIT. As Telstra is a reseller of Microsoft and Symantec products i provide similar SME support working with these organisations as part of Telstra's SaaS Engineering Team. I also provide lvl4 support to Telstra App Marketplace Service Desk.

Technology Specialist - Cloud Services

• Sep 2013 - Jul 2021

A Technology Specialist within the Telstra Cloud Platform and Lifecycle Team. To summarise, my role involves supporting the cloud platform infrastructure and software in Telstra cloud’s test, dev, pre-prod and prod environments.I manage life cycle of infrastructure by testing release patches of vendors in Telstra’s test, dev, pre-prod environments. This includes Cisco UCS, VMware, BMC Server automation, MS windows. I produce change implementation plans for operations to implement releases in to production. Beta testing of new OS releases in the lab so that operational acceptance can be achieved sooner allowing customers access to new products in our cloud portal.I also provide level 4 support to Cloud Operations on a 24/7 level and produce a SPLA report for Microsoft on behalf of Telstra on a monthly basis for all of Telstra Cloud MS products. I also help with solutions architecture and design requests and decisions due to my broad range of skills in various technologies.Key Projects to date:• Update Telstra’s Platform to support and deliver windows 2012 and 2012 R2.• Delivering VMware ESXi 5.5 Update 1 (on going)• Simplify Reporting of MS SPLA report each month (MS licensing)• Delivered an Oracle RAC cluster database using Redhat ver. 5.7 for Vcentre, Update manager and SRM.

IT Solutions Delivery Specialist

• Aug 2012 - Aug 2013

A systems architect type role where duties included Requirements gathering associated with Project initiatives, Project Risk assessment, Data collection (engage business units and specialist), Project scoping and overall system requirements understanding and communication, Project planning and development of required deliverables (including; overall Solution Architecture, Project Plans, Resource modelling, payment schedules, risks, assumptions, dependencies, constraints, inclusions and exclusions), Gap analysis (what haven't we considered). Key projects: • Specialized in designing, testing and delivering a utility model solutions for a data-centre environments compromising of IBM H-Series chassis with HS22 Blades supporting ISCSI, NFS and Fibre channel protocols that leverage of a FAS2240 and a FAS3140 Netapp for SAN storage. • Specialise in designing and delivering an Enterprise level backup solution (Commvault - Simpana 9) • Delivered a highly complex and business critical production data archiving solution with two level redundancy using CommVault file level archiver. • Delivered a VM platform backup/restore with Commvault Virtual agent backup solution, allowing backup and restore of file, volume and vmdk/vhd level.

Senior Windows Systems Engineer

• Jan 2007 - Jun 2012

Senior systems and server engineer in a team of 6 supporting 34 Australian sites and international sites in Hong Kong, Taiwan, NZ and Manila with over 500 member Servers, 42 domain controllers, 38 exchange servers and 40+ VMware ESX servers. Providing high profile clients such as banks, financial sector, healthcare, government and IT and Telecommunication sectors the ability to access resources 24/7. Key projects:  Installed, configured and provisioned Netapp FAS2240 running NFS, ISCSI and FC to ESX environment at various sites around the country.  Configured Netapp Snapmirror for data replication and disaster recovery between sites  Installed, Configured and provisioned IBM H series chassis with HS22 Blades running ESX, Windows and Redhat Linux at sites around the country.  Project lead on migration of Active directory(AD) from NT to 2003 native and from 2003 to 2008 , with minimal downtime to the business and IT services.  Project lead on migration of Backup and restore services from backup exec, and TSM over to Commvault.(Simpana 9).  Implemented deduplicated archiving, Global Data replication between sites for disaster recovery, Virtual Server agents for VM backups and dash copies within the Commvault environment.  Suggested, built and implemented websense proxy servers around the business that was able to cater for dynamic business requirements after the deployment.  Decommissioned over 200 physical servers (p2v) by migrating them to high availability VM ESX hosts platform running on IBM HS22 Blade servers in Datacenters around the country .  Working with project management teams as the Team leade to drive the implementation of new wintel projects around the business.  Working with vendors ( Microsoft, Dell, IBM, HP, VMware and Citrix) to align technology strategies with business and IT requirements.  On call support 24x7 as well as worked in other states and countries to build and deliver infrastructure projects as per business requirements.

Systems Administrator

• Jan 2006 - Jan 2007

Provide level 2 support to the service desk, worked on BAU issues and risk daily, also trained service desk users on technical problem solving skills . Key projects: • Developed SLA requirements along with the service desk manager . • Supported over 500 desktops with infrastructure and application support • Integral part of team deployment of ITSM in to the business. • Ensured ITIL philosophies were practiced by IT within the business. • Supported the senior team with the builds and deployment of server hardware. • After hour on call for level 2 support issues.