Experience

• • Acquiring new merchants for American Express. • Developing presentation materials for the businesses and presenting them face-to-face to the senior decision makers to acquire new businesses. • Implementing unique selling strategies to continuously achieve monthly KPI’s/ sales targets. • Maintaining and developing relationships with existing customers and cold calling to arrange meetings with potential customers to prospect for new businesses. • Building strong pipeline through CRM (Salesforce) for continuous success. • Providing field training to the junior/new consultants, teaching the CRM software; and motivating them through team building exercises. Show less



• • First point of contact for customers, providing Level 1 support and ensuring calls are escalated to the relevant Engineer or Account Manager. • Expand market penetration by building effective customer relations • Provide accurate information and support to Field Services & Managed Services Engineers as required • Provide timely reporting, feedback and documentation to internal stakeholders in line with agreed SLA’s • Escalate appropriately and efficiently to engineers, relationship managers and management on customer issues • Answer all incoming calls with empathy, sympathy, confidence, warmth and dedication to demonstrate 100% commitment to issue resolution to internal/external stakeholders • Respond to incoming calls and emails in line with agreed SLA’s • Maintain and update tasks for defined internal systems; • Log accurate and concise information into Footprints (Ticketing system) • Prioritize tickets accurately and take accountability for tickets through to resolution • Identify and implement opportunities for continuous improvement relating to the customer experiences Show less