Product School Featured Speaker

• Dec 2022 - Present

Product School is a global leader in Product Management training with a community of over one million product professionals. As a featured speaker, I help inspire the next generation of Product Managers to create innovative products and apply best practices in their work. See one of my speaking engagements here: https://bit.ly/Kano-Webinar Product School is a global leader in Product Management training with a community of over one million product professionals. As a featured speaker, I help inspire the next generation of Product Managers to create innovative products and apply best practices in their work. See one of my speaking engagements here: https://bit.ly/Kano-Webinar

Plato Mentor

• Oct 2021 - Present

I mentor a variety of profiles - PMs, Head of products, Product VPs, Engineering Directors, Engineering Managers, and Engineering VPs on how to tackle problem spaces like: - Product: strategy / vision, discovery/research, prioritization, go to market/releasing, maintaining, sunsetting. - Delivery: sizing, estimating, and roll out strategy, operations process & tooling - Managing people: developing trust, coaching vs mentoring approaches, objective evaluation criteria, promotion… Show more I mentor a variety of profiles - PMs, Head of products, Product VPs, Engineering Directors, Engineering Managers, and Engineering VPs on how to tackle problem spaces like: - Product: strategy / vision, discovery/research, prioritization, go to market/releasing, maintaining, sunsetting. - Delivery: sizing, estimating, and roll out strategy, operations process & tooling - Managing people: developing trust, coaching vs mentoring approaches, objective evaluation criteria, promotion process, interpersonal issues - Organization: staffing, scoping, team & dept segmentation - Agile: culture and tactics, change management - Communication: OKRs and other strategic alignment solutions, progress tracking and other things :) Show less I mentor a variety of profiles - PMs, Head of products, Product VPs, Engineering Directors, Engineering Managers, and Engineering VPs on how to tackle problem spaces like: - Product: strategy / vision, discovery/research, prioritization, go to market/releasing, maintaining, sunsetting. - Delivery: sizing, estimating, and roll out strategy, operations process & tooling - Managing people: developing trust, coaching vs mentoring approaches, objective evaluation criteria, promotion… Show more I mentor a variety of profiles - PMs, Head of products, Product VPs, Engineering Directors, Engineering Managers, and Engineering VPs on how to tackle problem spaces like: - Product: strategy / vision, discovery/research, prioritization, go to market/releasing, maintaining, sunsetting. - Delivery: sizing, estimating, and roll out strategy, operations process & tooling - Managing people: developing trust, coaching vs mentoring approaches, objective evaluation criteria, promotion process, interpersonal issues - Organization: staffing, scoping, team & dept segmentation - Agile: culture and tactics, change management - Communication: OKRs and other strategic alignment solutions, progress tracking and other things :) Show less

Engineering Director

• Jan 2023 - Sep 2023

Head Of Programs (Transversal product and engineering director)

• Mar 2020 - Dec 2022

In this role I managed 5 transversal teams which led to: • Smoother releases: Trained product and engineering teams on OKRs, roadmap process, release planning, PDLC and coordinated the international cross-team release cycles. • Faster delivery: Improved health check ratings for 94% R&D teams and reduced time to market by rolling out Agile practices and metrics. • Happier teams: Raised program teams' ENPS from -60 to +90 by creating a shared vision and OKRs across R&D. Scaled our team… Show more In this role I managed 5 transversal teams which led to: • Smoother releases: Trained product and engineering teams on OKRs, roadmap process, release planning, PDLC and coordinated the international cross-team release cycles. • Faster delivery: Improved health check ratings for 94% R&D teams and reduced time to market by rolling out Agile practices and metrics. • Happier teams: Raised program teams' ENPS from -60 to +90 by creating a shared vision and OKRs across R&D. Scaled our team from 10 to 21 people in the first year. • Higher quality: Improved Mobile release success rate from 65% to 85% by implementing automation in cross-functional delivery teams. • Applications Secured: We implemented several security detection and automation tools and reduced vulns from hundreds to zero. Show less In this role I managed 5 transversal teams which led to: • Smoother releases: Trained product and engineering teams on OKRs, roadmap process, release planning, PDLC and coordinated the international cross-team release cycles. • Faster delivery: Improved health check ratings for 94% R&D teams and reduced time to market by rolling out Agile practices and metrics. • Happier teams: Raised program teams' ENPS from -60 to +90 by creating a shared vision and OKRs across R&D. Scaled our team… Show more In this role I managed 5 transversal teams which led to: • Smoother releases: Trained product and engineering teams on OKRs, roadmap process, release planning, PDLC and coordinated the international cross-team release cycles. • Faster delivery: Improved health check ratings for 94% R&D teams and reduced time to market by rolling out Agile practices and metrics. • Happier teams: Raised program teams' ENPS from -60 to +90 by creating a shared vision and OKRs across R&D. Scaled our team from 10 to 21 people in the first year. • Higher quality: Improved Mobile release success rate from 65% to 85% by implementing automation in cross-functional delivery teams. • Applications Secured: We implemented several security detection and automation tools and reduced vulns from hundreds to zero. Show less

Senior Product and Program Manager

• Jan 2018 - Mar 2020

• Efficient delivery: Reduced time to market by developing and rolling out the product development life cycle process for our cloud and open-source teams across hundreds of employees. Adoption in less than one year proved its value. • Led critical releases: Led several major releases coordinating cross-functional teams (UX/UR, Design, Engineering, Marketing/Prod. Marketing) to bring several product solutions to market from concept to launch. • Stronger adoption: Drove the adoption of… Show more • Efficient delivery: Reduced time to market by developing and rolling out the product development life cycle process for our cloud and open-source teams across hundreds of employees. Adoption in less than one year proved its value. • Led critical releases: Led several major releases coordinating cross-functional teams (UX/UR, Design, Engineering, Marketing/Prod. Marketing) to bring several product solutions to market from concept to launch. • Stronger adoption: Drove the adoption of Acquia's product lines through analytics and improvements to the marketplace of modules for more than 1,000+ of our largest customers. • Grew internal best practices: Trained the delivery teams on Agile best practices and implemented cross-functional product operations tooling (Smartsheets, Confluence, Jira automations) to better plan our product delivery and project timelines to the C-suite.

Partner Product Delivery Manager // Engagement Manager

• May 2016 - Feb 2018

I trained our CAC40 partners (IBM, Sapient, Mirum, Accenture, FFW, Possible, Wunderman, AKQA, Huge, and more) in best practices in product and delivery management. • Increased sales: Researched, created, and rolled out the best practices that boosted product sales to the top agencies in EMEA. • Engaged users: increased product certifications by 400% in year one and deepened partner relationships through personalized build strategies.

Guest Lecturer: Digital Literate

• Jan 2016 - May 2016

I wrote and taught a course called "Digital Literate" which focused on Project/Product Management, PDLC (product development life cycle), Estimation, Design/UX, Engineering, and Marketing. I wrote and taught a course called "Digital Literate" which focused on Project/Product Management, PDLC (product development life cycle), Estimation, Design/UX, Engineering, and Marketing.

Director of Support and Customer Service

• Jul 2014 - Mar 2016

I created our CS program for this start up from A to Z. • Accelerated response time: Reduced time to respond and recover by 30% by creating tooling in Zendesk and PagerDuty to automate customer responses and assign support team members to hotfixes. • Higher customer satisfaction: from 83% to 94% in less than 6 months, and influenced product decisions based on customer insights. • Created CS Strategy and teams: hired and trained staff on follow-the-sun methods, created roadmap for our… Show more I created our CS program for this start up from A to Z. • Accelerated response time: Reduced time to respond and recover by 30% by creating tooling in Zendesk and PagerDuty to automate customer responses and assign support team members to hotfixes. • Higher customer satisfaction: from 83% to 94% in less than 6 months, and influenced product decisions based on customer insights. • Created CS Strategy and teams: hired and trained staff on follow-the-sun methods, created roadmap for our tooling and services growth in a 3-yr plan. Show less I created our CS program for this start up from A to Z. • Accelerated response time: Reduced time to respond and recover by 30% by creating tooling in Zendesk and PagerDuty to automate customer responses and assign support team members to hotfixes. • Higher customer satisfaction: from 83% to 94% in less than 6 months, and influenced product decisions based on customer insights. • Created CS Strategy and teams: hired and trained staff on follow-the-sun methods, created roadmap for our… Show more I created our CS program for this start up from A to Z. • Accelerated response time: Reduced time to respond and recover by 30% by creating tooling in Zendesk and PagerDuty to automate customer responses and assign support team members to hotfixes. • Higher customer satisfaction: from 83% to 94% in less than 6 months, and influenced product decisions based on customer insights. • Created CS Strategy and teams: hired and trained staff on follow-the-sun methods, created roadmap for our tooling and services growth in a 3-yr plan. Show less

Delivery Partner Product Manager

• Sep 2013 - Jul 2014

• Research: Led user and market research to identify and develop new partner programs. • Grew our Partnerships: Recruited and trained 15 new delivery partners to successfully position and sell Drupal Commerce. Developed our our go-to-market strategy and lead generation tactics. • Influenced our roadmap: Co-developed value-adding feature requests with CS and delivery teams based in user research with our top delivery partners.

Technology Partner Product/Project manager

• Sep 2012 - Sep 2013

• Grew our partnerships: Developed partnerships with Paypal, Amazon, Amex and top 20 payment providers in Europe for multi-year co-marketing and marketplace positioning. • Product development: Researched and developed 20 partner applications in <1 year by researching design patterns, providing UX/UI design, developing user journey for checkout flows, planned the technical implementation, and project managed the teams building applications integrating into Drupal Commerce. • Developed… Show more • Grew our partnerships: Developed partnerships with Paypal, Amazon, Amex and top 20 payment providers in Europe for multi-year co-marketing and marketplace positioning. • Product development: Researched and developed 20 partner applications in <1 year by researching design patterns, providing UX/UI design, developing user journey for checkout flows, planned the technical implementation, and project managed the teams building applications integrating into Drupal Commerce. • Developed new service products for partners: Set up the processes, tooling, training, roll-out, documentation, and analytics to drive the new services and partner relationships.

Drupal Core Product/Program manager

• Aug 2011 - Sep 2013

Drupal 8 was a multi-year project that involved 8 initiatives and hundreds of volunteers. Much of it was rebuilding key components and creating strategy for what would become "core" vs "community" features. The project taught me so much, and I loved working with the initiative leaders to bring structure and process to their approaches. I got to play the following roles across different initiatives: • UX/Design: Created wireframes, mockups and user journey flows for new functionalities. •… Show more Drupal 8 was a multi-year project that involved 8 initiatives and hundreds of volunteers. Much of it was rebuilding key components and creating strategy for what would become "core" vs "community" features. The project taught me so much, and I loved working with the initiative leaders to bring structure and process to their approaches. I got to play the following roles across different initiatives: • UX/Design: Created wireframes, mockups and user journey flows for new functionalities. • Product development: user testing/feedback and research, program management for the build/release of new features. • Promotion/Evangelism: documentation, release GTM promotion • Community management: building consensus, coordinating volunteers and events. Show less Drupal 8 was a multi-year project that involved 8 initiatives and hundreds of volunteers. Much of it was rebuilding key components and creating strategy for what would become "core" vs "community" features. The project taught me so much, and I loved working with the initiative leaders to bring structure and process to their approaches. I got to play the following roles across different initiatives: • UX/Design: Created wireframes, mockups and user journey flows for new functionalities. •… Show more Drupal 8 was a multi-year project that involved 8 initiatives and hundreds of volunteers. Much of it was rebuilding key components and creating strategy for what would become "core" vs "community" features. The project taught me so much, and I loved working with the initiative leaders to bring structure and process to their approaches. I got to play the following roles across different initiatives: • UX/Design: Created wireframes, mockups and user journey flows for new functionalities. • Product development: user testing/feedback and research, program management for the build/release of new features. • Promotion/Evangelism: documentation, release GTM promotion • Community management: building consensus, coordinating volunteers and events. Show less

Lead Product and Operations Manager

• Jul 2010 - Jun 2012

I was the 3rd hire at this start up and we grew it to over 20 people in 2yrs and launched over 20 sites for both large and small organizations. I learned a lot of skills from the experts in the field during this leadership role including: • Research: Performed user and market research for customers. • UX/Design: Defined experience via UI/wireframes, flows and user journeys, and in some cases final designs for customer site components. • Team & Operations Management: Recruited… Show more I was the 3rd hire at this start up and we grew it to over 20 people in 2yrs and launched over 20 sites for both large and small organizations. I learned a lot of skills from the experts in the field during this leadership role including: • Research: Performed user and market research for customers. • UX/Design: Defined experience via UI/wireframes, flows and user journeys, and in some cases final designs for customer site components. • Team & Operations Management: Recruited, trained, and managed our team of 15 people, created the tools/processes to manage our teams and portfolio of projects. • Product Management: Creating roadmaps of MVP and incremental feature releases. • Program Management: Responsible for managing and reporting on the health of our portfolio of projects including management of budget, scope, quality, and risks. • Agile Methodologies: Scrum master across 80% of our portfolio. • Customer Success: Built long-standing relationships of trust with clients and owned customer success management. • GTM promotion: built social media plans, community management, and marketing campaigns. Show less I was the 3rd hire at this start up and we grew it to over 20 people in 2yrs and launched over 20 sites for both large and small organizations. I learned a lot of skills from the experts in the field during this leadership role including: • Research: Performed user and market research for customers. • UX/Design: Defined experience via UI/wireframes, flows and user journeys, and in some cases final designs for customer site components. • Team & Operations Management: Recruited… Show more I was the 3rd hire at this start up and we grew it to over 20 people in 2yrs and launched over 20 sites for both large and small organizations. I learned a lot of skills from the experts in the field during this leadership role including: • Research: Performed user and market research for customers. • UX/Design: Defined experience via UI/wireframes, flows and user journeys, and in some cases final designs for customer site components. • Team & Operations Management: Recruited, trained, and managed our team of 15 people, created the tools/processes to manage our teams and portfolio of projects. • Product Management: Creating roadmaps of MVP and incremental feature releases. • Program Management: Responsible for managing and reporting on the health of our portfolio of projects including management of budget, scope, quality, and risks. • Agile Methodologies: Scrum master across 80% of our portfolio. • Customer Success: Built long-standing relationships of trust with clients and owned customer success management. • GTM promotion: built social media plans, community management, and marketing campaigns. Show less

Product and Project Management

• Nov 2007 - Dec 2010

• Product management: including development of new products/solutions, Market/competitive research, User research and partner interviews, pricing analysis. • Project delivery: including coordination and delivery of large extranet projects, management of resources (3 developers), deliverables, timelines, risks. • Client Relationship Management: to build contacts, manage RFP's and contracts, and conduct satisfaction evaluations. • Documentation and Training: development for internal… Show more • Product management: including development of new products/solutions, Market/competitive research, User research and partner interviews, pricing analysis. • Project delivery: including coordination and delivery of large extranet projects, management of resources (3 developers), deliverables, timelines, risks. • Client Relationship Management: to build contacts, manage RFP's and contracts, and conduct satisfaction evaluations. • Documentation and Training: development for internal colleagues and external clients. Show less • Product management: including development of new products/solutions, Market/competitive research, User research and partner interviews, pricing analysis. • Project delivery: including coordination and delivery of large extranet projects, management of resources (3 developers), deliverables, timelines, risks. • Client Relationship Management: to build contacts, manage RFP's and contracts, and conduct satisfaction evaluations. • Documentation and Training: development for internal… Show more • Product management: including development of new products/solutions, Market/competitive research, User research and partner interviews, pricing analysis. • Project delivery: including coordination and delivery of large extranet projects, management of resources (3 developers), deliverables, timelines, risks. • Client Relationship Management: to build contacts, manage RFP's and contracts, and conduct satisfaction evaluations. • Documentation and Training: development for internal colleagues and external clients. Show less

Product Manager / Project Manager

• Aug 2006 - Sep 2007

• Project management for existing programs and the suite of sites run by the federation of national tourism offices • Strategic insight and technical support • Product management to develop the user experience, journeys, and roadmaps for our sites • Site Building (development mostly in PHP using Joomla and other CMS tools) • Site Design (using Fireworks, and other Adobe products) • Site Deployment (internal infrastructure support and collaboration w/ hosting providers) •… Show more • Project management for existing programs and the suite of sites run by the federation of national tourism offices • Strategic insight and technical support • Product management to develop the user experience, journeys, and roadmaps for our sites • Site Building (development mostly in PHP using Joomla and other CMS tools) • Site Design (using Fireworks, and other Adobe products) • Site Deployment (internal infrastructure support and collaboration w/ hosting providers) • Customer relationship management / Tourism Agency Network support Show less • Project management for existing programs and the suite of sites run by the federation of national tourism offices • Strategic insight and technical support • Product management to develop the user experience, journeys, and roadmaps for our sites • Site Building (development mostly in PHP using Joomla and other CMS tools) • Site Design (using Fireworks, and other Adobe products) • Site Deployment (internal infrastructure support and collaboration w/ hosting providers) •… Show more • Project management for existing programs and the suite of sites run by the federation of national tourism offices • Strategic insight and technical support • Product management to develop the user experience, journeys, and roadmaps for our sites • Site Building (development mostly in PHP using Joomla and other CMS tools) • Site Design (using Fireworks, and other Adobe products) • Site Deployment (internal infrastructure support and collaboration w/ hosting providers) • Customer relationship management / Tourism Agency Network support Show less

Founder/CEO

• Oct 2005 - Dec 2006

When I moved to Paris I started my own business to teach myself how to do even more and build sites for several SMBs. I gained proficiency in: • presales engineering • requirement documentation • product management to define the user experience and market fit • project reporting • site building, design and deployment • customer relationship management • customer support When I moved to Paris I started my own business to teach myself how to do even more and build sites for several SMBs. I gained proficiency in: • presales engineering • requirement documentation • product management to define the user experience and market fit • project reporting • site building, design and deployment • customer relationship management • customer support

Information Architect / UX Designer / Web Content Admin

• Feb 2005 - Oct 2005

I left this great job early to move to France: • IA/Modeling UI • Consulting on technical impact/possibilities of the client's objectives • User experience consulting. • End-user insights & reporting • Web standards documentation • Definition of internal standards for design • Delivery of company intranet design I left this great job early to move to France: • IA/Modeling UI • Consulting on technical impact/possibilities of the client's objectives • User experience consulting. • End-user insights & reporting • Web standards documentation • Definition of internal standards for design • Delivery of company intranet design

Associate Programer, Product & Portfolio Manager

• Dec 2002 - Dec 2003

I was the #2 employee at this website building start up where I learned everything from my mentor and manager. It was a great experience to begin a long career in tech: • Customer discovery sessions and user research • Product experience design including UI/UX, user journey/flows, and final designs • Project management including delivery management • Product management to maintain evolution of our customer sites over time • Web Programming in Cold Fusion, JS, CSS, Java •… Show more I was the #2 employee at this website building start up where I learned everything from my mentor and manager. It was a great experience to begin a long career in tech: • Customer discovery sessions and user research • Product experience design including UI/UX, user journey/flows, and final designs • Project management including delivery management • Product management to maintain evolution of our customer sites over time • Web Programming in Cold Fusion, JS, CSS, Java • Office management Show less I was the #2 employee at this website building start up where I learned everything from my mentor and manager. It was a great experience to begin a long career in tech: • Customer discovery sessions and user research • Product experience design including UI/UX, user journey/flows, and final designs • Project management including delivery management • Product management to maintain evolution of our customer sites over time • Web Programming in Cold Fusion, JS, CSS, Java •… Show more I was the #2 employee at this website building start up where I learned everything from my mentor and manager. It was a great experience to begin a long career in tech: • Customer discovery sessions and user research • Product experience design including UI/UX, user journey/flows, and final designs • Project management including delivery management • Product management to maintain evolution of our customer sites over time • Web Programming in Cold Fusion, JS, CSS, Java • Office management Show less