Microsoft Copilot Specialist Engineer

• Jul 2023 - Present

Microsoft Teams Premium Specialist Engineer

• May 2023 - Jul 2023

Microsoft 365 Premier Support Engineer

• Jan 2021 - Jul 2023

• Provide support for Microsoft 365 Enterprise, Government, and EDU customers.• Applies critical thinking to accurately assess situations, solve problems, and collaborate with teams to provide the best experience for the customer. • Troubleshoot, research, and resolve issues related to all Office 365 products including Teams, Outlook, and SharePoint Online• Maintain Enterprise tenant to reproduce issues, confirm expected behavior, test policies & setting configurations, and confirm resolutions to service incidents and bug fixes.• Collaborates with internal Mural support groups as well as Microsoft Engineers and SMEs to troubleshoot and resolve identified customer issues and system bugs.• Acts as a Microsoft 365 application expert for customers, continually staying updating on latest product updates and releases. Show less

Asset Protection Manager

• Jun 2013 - May 2014

Detected, deterred, investigated, and resolved violations of company policy and criminal activity. Drove the execution of operational procedures to minimize shrink, damages, and/or variances. Ensured compliance with company policies and procedures and supported company mission, values, and standards of ethics and integrity. Led safety team to ensure a safe shopping and working environment for associates and members. Managed compliance procedures to adhere to standards of Federal, State and Local regulatory agencies (for example, Environmental Protection Agency, Occupational Safety and Health Administration (OSHA), Alcohol/Tobacco/Firearm (ATF), United States Department of Agriculture, Weights and Measures, Department of Transportation, Federal Drug Administration, as well as government agencies that address Privacy, Financial, and Fuel). Managed facility operations and security resources within the clubs. Modeled, enforced, and provided direction and guidance to associates on proper member service approaches and techniques to ensure member needs, complaints, and issues are successfully resolved within company guidelines and standards. Provided supervision and development opportunities for associates. Secured and safeguarded the assets of the facility and surrounding areas. Worked as part of the management team to ensure all opening and closing procedures are followed, including communicating with opening and closing managers to ensure a smooth transition from day to night operations, discussing merchandising opportunities and directions, scheduling concerns, associate issues, any issues needing to be escalated, additional resources needed, and any special opening or closing instructions or information. Show less

Asset Protection Manager

• Feb 2011 - May 2013

•Controlled the unexplained loss of merchandise and improved profitability •Detected, deterred, investigated, and resolved violations of company policy and criminal activity •Ensured compliance with company policy and procedures and supported company mission, values, and standards of ethics and integrity •Managed facility level training and execution of asset protection and safety functions •Monitored safety and risk controls within a facility •Provided supervision and development opportunities for associates •Supervised the Asset Protection Associate (APA) program Show less

Sales and Service Associate

• Sep 2009 - Feb 2010

Receive calls from customers providing excellent customer service Negotiate with customers for service and billing arrangements Multitask using 5+ computer screens to process sales and service orders Build and maintain strong customer relations through quality service Receive calls from customers providing excellent customer service Negotiate with customers for service and billing arrangements Multitask using 5+ computer screens to process sales and service orders Build and maintain strong customer relations through quality service

Judicial Operations Assistant II

• Nov 2007 - Jul 2009

Used Word Processing templates to log Court Commissioner & Judge rulings. Processed daily mail, indexed, filed and delivered legal documents. Assisted the public in person, on the phone and in writing by answering questions concerning court procedures, court services, jury processes and locating information. Acted as communications liaison between the Judges/Court Commissioners and the Court Clerk's office. Communicating information back and forth and retrieving documents from files Show less

Asset Protection Coordinator

• Jun 2006 - Oct 2007

•Controlled the unexplained loss of merchandise and improved profitability•Detected, deterred, investigated, and resolved violations of company policy and criminal activity•Ensured compliance with company policy and procedures and supported company mission, values, and standards of ethics and integrity•Managed facility level training and execution of asset protection and safety functions•Monitored safety and risk controls within a facility•Provided supervision and development opportunities for associates•Supervised the Asset Protection Associate (APA) program Show less

Asset Protection Associate

• Jun 2002 - Jun 2006