Experience

Waterford Technologies

• Ireland
• Software Development
• 1 - 100 Employee

• Sr. Cloud Operations and Technology Engineer

  • Sep 2015 - Present

  At Waterford Technologies, I design, implement, and maintain the cloud infrastructure for our systems in the Americas, Ireland, and the UK within regional datacenters for both internal and client side systems. I administer portal and OS level operations including system creation, hardware allocation, networking, security, redundancy, disaster recovery, AD, DNS, Group Policy, Powershell scripting, and automation.I am a tier 3 escalation resource for Waterford Technologies's Technical Support team. I also aide in client side configuration of Windows Server, SQL Server, Exchange & Office365, IIS, and Waterford Technologies's products. I am a key contributor in developing system requirements, integration procedures, and best practices for our technologies and related systems.



ImageQuest LLC

• IT Services and IT Consulting
• 1 - 100 Employee

• Lead Escalation Engineer

  • Aug 2011 - Sep 2015

  At ImageQuest I specialize in both on premise and cloud-based technology systems locally and throughout the Southeast. As an Escalation Engineer time-sensitive and complex tasks and issues are directed to me for assistance and resolution. At ImageQuest I specialize in both on premise and cloud-based technology systems locally and throughout the Southeast. As an Escalation Engineer time-sensitive and complex tasks and issues are directed to me for assistance and resolution.



Geek Squad

• IT Services and IT Consulting
• 700 & Above Employee

• Counter Intelligence Agent / Advanced Repair Agent (CIA / ARA)

  • Oct 2007 - Jun 2012

  You break the computer - I fix the computer. Your nephew gets your PC infected by a virus - I remove the virus and block those particular sites he "doesn't"​ visit. You buy a new computer for home or business - I configure the device for you and educate you about your investment. You want to access the media on your home network while vacationing in Greece - Well, I've got you covered on that, too.At GeekSquad I was not only in the technology support business, but I had the privilege of being my clients' overall modern technology consultant. My job was to persuade the sometimes frustrating technologies of our time to work for you.