Experience

HiEd inc.

• United States
• Computer Hardware
• 1 - 100 Employee

• Institutional B2B Sales Manager / Store Manager

  • Sep 2008 - Present

  • P&L responsibility for the UTSA Campus Technology Store. • Manage a team of up to 12 sales members, an Assistant Manager, and a Service Technician. • Generate annual revenues in excess of $2.1 million from retail sales and institutional sales of computer hardware (Apple, Microsoft Surface, Dell, HP, MSI, Asus, and Acer) and associated educational and productivity software. • Initiated process improvements that included integration of Social Media into marketing and communications. • Played a role in the development and launching of the G.R.E.A.T. Sales and Customer Service training program. − Success of the G.R.E.A.T. program resulted in adoption company-wide for all retail locations. • Mentored team members and facilitated development of skills in customer service through adaptive coaching, capitalizing on learning opportunities, and metric-based evaluations. • Created and implemented policies and procedures that ensured operational compliance with company goals and ensured team member accountability across all areas of store operations. • Continuously monitor retail sales and adjust in-store merchandising based on trends and customer requests. Proactively market retail operations across different brands and product categories. • Coordinate with HiEd Inc. Marketing Director and Apple Campus Marketing to create and sustain all campus marketing and literature adherence to Apple Merchandising Guidelines. • Collaborate with the UTSA Office of Information Technology to establish campus-wide standards for department Windows and Apple purchases. • Work with UTSA Deans and department heads to establish software and hardware standards for student purchases within each college. • Prepare forecasts and track expenses to ensure meeting budget and maximize profits. − Consistently meet goals and receive performance bonuses. Show less



Texas Higher Education Coordinating Board

• United States
• Higher Education
• 200 - 300 Employee

• Regional Program Director/P-16 Field Specialist

  • May 2006 - Aug 2008

  • Successfully developed and implemented the Go Center Initiative that facilitated high school students with preparation for college entrance. Worked with school districts in San Antonio and the surrounding communities. • Established 43 Go Centers within seven months through effective partnering with School District Superintendents, Assistant Superintendents, Directors of Guidance and Counseling, Directors of College Readiness, Head Counselors, College and Career Techs, and teachers • Collaborated with community agencies and non-profit organizations to avoid duplication of services and better leverage resources into Go Centers. • Served as the THECB Project Manager for the CIS/Americorps VISTA Go Center Collaborative. − Recruited, trained, and evaluated a group of up to 18 Americorps VSTA volunteers who assisted with Go Center operations. • Developed and conducted the Go Center Training Program that empowered volunteers, students, and school staff who played a key role in cultivating a dynamic hub of college readiness to serve their respective campus. Show less



The University of Texas at San Antonio

• United States
• Higher Education
• 700 & Above Employee

• Retail Manager

  • Feb 2005 - May 2006

  • Managed operations for the UTSA University Center and Downtown UTSA student software retail and information dissemination operation. • Recruited, scheduled, trained. and evaluated 12 Information/Sales team members. • Reviewed competitive retail operations and identified/implemented price increases and expanded software line to include Adobe software products. − Achieved a 20% increase in profit margin and overall sales. • Developed and implemented a process improvement for restructuring student hiring and effectively streamlined recruitment and selection of candidates. • Designed a wage tracking spreadsheet that facilitated accurate budget tracking and staffing expenditure for four departments that was adopted campus wide. • Created and implemented staff training that focused on techniques to resolve customer issues and improve overall customer experience. Show less



YMCA of Greater San Antonio

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Program Director

  • Aug 2001 - Feb 2004

  • Recruited, interviewed, trained, scheduled, supervised, and handled personnel actions for 35 team members. • Developed and implemented training modules and materials empowering team members for seven youth programs. • Designed tools for on-site coaching and evaluation that ensured consistent compliance with program regulations. • Acquired funds for after school programming for West and South San Antonio school districts. • Managed the day-to-day operations, curriculum development, field trip scheduling and staffing for Teen Summer Campus for three consecutive years. • Collaborated with outside agencies, non-profit organizations, school districts, and charity foundations to obtain resources, facilities and funding for program development and implementation. • Prepared budgets for five departments and tracked expenses to ensure validity of association financials and budget forecasts. Show less