Frank Gelormini, J.D., MBA

Manager Process Management at Prudential Financial
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Contact Information
us****@****om
(386) 825-5501
Location
New Orleans, Louisiana, United States, US

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5.0

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Margaret Keavney

Being a law clerk means handling all the time intensive, detail-laden work in a law firm or legal department, and Frank handled this responsibility well. He was well liked and still fondly remembered by his co-workers in the legal department and throughout the company. He can be counted on to bring a fresh perspective to a project. He is responsive to clients, hard working, and resourceful. I recommend him for any position where you need to count on someone to stick to a task, do a good job, all while radiating a positive attitude.

John Patrick Masella

My experience with Frank was during time spent at law school. I interacted with Frank on a daily basis having spent many classroom hours with him. Based on these hours spent with Frank, I can definitely state that Frank possesses great characteristic traits that will result in success at whatever task(s) may be presented. The following quality are stand outs among the many that I have seen in Frank. Frank's strongest quality is that he excels in leadership. Frank excels in leadership positions for a number of reasons. Frank knows people and their dynamics. This understanding coupled with his strong communication skills makes it extremely easy to work with or under Frank's direction. I had the opportunity to witness Frank defuse some of the most complex situations by simply listening, assessing, and putting into place, a plan that everyone could understand. These plans were practical and always well structured resulting in a successful outcome. A final point is that I have been involved in projects with Frank that were subjected to extreme time constraints during. These pressured sessions never phased Frank. Fluidity and tactiful grace was always displayed. Frank was able to react and make decisions at critical points. Perhaps playing of all of these above mentioned characteristic traits is that Frank always took responsiblity regardless of the outcome. Frank took oneous and put forward pride in all the work he did. I would absolutely recommend Frank for any position that he seeks. If any additional information is required on Frank, I may be contacted at jpmasella@gmail.com or 508-993-7700. Respectfully Submitted, John P. Masella, Esq.

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Experience

    • United States
    • Financial Services
    • 700 & Above Employee
    • Manager Process Management
      • Jun 2020 - Present

      •Serve on Group Insurance Account Management team for Prudential's largest association client •Evaluate point of sale experiences, customer journeys and business functions for improvement opportunities•Monitor regulatory developments and both initiate and manage projects required to maintain compliance•Partner with Compliance, Risk and Legal divisions to creatively solve for regulatory and industry matters•Oversee both customer facing and backend operational functions and outputs to ensure quality and mitigate risk•Manage amendments to contract, plan documents and administrative forms triggered by product enhancements•Identify and manage creative cost saving opportunities in plan administration•Partner with internal Marketing division to identify and further innovative marketing strategies•Review monthly print and online campaign materials for compliance as well as demographic and plan alignment•Evaluate campaign metrics to identify areas of improvement for future product, CX and UX opportunities Show less

    • Association Client Services Specialist
      • Feb 2013 - Jun 2020

      •Partnered with both client and third-party administrator to achieve high volume sales and customer satisfac-tion•Coordinated the fulfillment of plan documents and mailings to approximately 400,000 potential recipients•Partnered with systems teams to develop and upgrade platform used to fulfill personalized contract docu-ments•Successfully oversaw print vendor migration project for routine and ad-hoc document fulfillment

    • Contract Specialist
      • Sep 2006 - Jan 2013

      Contract Specialist, Group Insurance Contracts DivisionMarch 2008 - January 2013• Drafted contract documents for group life and disability income products for use in all U.S. jurisdictions• Awarded Group Insurance "Pinnacle Award" for the innovation and roll out of and advertising filing database, which improved state filing turnaround times and operational efficiencies• Worked with cross functional teams to develop new or enhance current group insurance products• Assisted Account Managers in the creation of compliant materials which also align with client plan policies• Routinely attended Association of Insurance Compliance Professionals conferences to identify ways to align evolving marketing tactics with current regulatory environment Show less

    • Law Clerk
      • Jun 2004 - Aug 2005

      •Drafted service contracts reflecting negotiations with New Jersey municipalities •Developed contract database to monitor variable aspects of existing contracts •Assisted in compliance audits to formulate successful Medicare appeals •Drafted service contracts reflecting negotiations with New Jersey municipalities •Developed contract database to monitor variable aspects of existing contracts •Assisted in compliance audits to formulate successful Medicare appeals

Education

  • Excelsior College
    Master of Business Administration (M.B.A.), Public Relations, Advertising, and Applied Communication
    2014 - 2016
  • Southern New England School of Law
    Juris Doctor, Law
    2003 - 2006
  • University of Massachusetts School of Law
    Intelectual Property
    2003 - 2006
  • University of Massachusetts School of Law
    Doctor of Law - JD
    2003 - 2006
  • Ramapo College of New Jersey
    Bachelor of Arts, Law and Society

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