Experience

North Hills Art Center

• United States
• Arts & Crafts
• 1 - 100 Employee

• Board Member - Treasurer

  • Jan 2023 - Present



Cytiva

• Biotechnology Research
• 700 & Above Employee

• Real Estate Lease Administrator

  • Sep 2021 - Present

  ● Directly responsible for the administration of all business aspects of lease management: ● Work closely with senior leadership in finance, procurement, facilities, real estate and site operational leadership on existing leases analysis, future requirements and the business case(s) for new leases. ● Review and prepare Estoppels, Commencement Date Agreements, coordinate SNDAs, and other related documentation that need to be reviewed within the Legal Department. ● Responsible along with Strategic Sourcing interaction for vendor on-boarding to ensure that the landlords are established and approved in internal payables system. ● Review and reconcile recurring monthly rental payments (and Subtenant accounts) for assigned portfolio. ● Review, audit and process annual reconciliations (and Subtenant accounts), and other related billings for assigned portfolio. ● Responsible for proper interpretation of lease terms and ensuring compliance of lease related payments. ● Communicate and resolve Landlord related disputes in accordance with Lease provisions to ensure cost savings initiatives for assigned portfolio. Show less



PPG

• United States
• Paint, Coating, and Adhesive Manufacturing
• 700 & Above Employee

• • Jan 2017 - Aug 2021

  ● Abstracted and interpret commercial lease documents along with managing critical dates. ● Processed account reconciliations, monthly rents and one-off payments.● Reviewed Lease documents for accuracy prior to being fully executed. ● Main point of contact for Landlords/property managers regarding invoices and lease obligations. ● Prepared Welcome packages and maintenance requests to send to Landlords as needed. ● Assisted Real Estate Managers with lease administrative duties as needed. ● Maintained all lease and rent expense information in Lucernex (Accruent) database to ensure everything is correct. Show less

• • Jun 2014 - Dec 2016

  Maintain PPG Architectural Coatings store permits including acquiring any needed permits and processing annual renewals. Permits include business licenses, fire alarm, environmental, use and occupancy and any other permits needed by each store to ensure the store are in compliance with city, county and state regulations. Permitting includes all US store chain including Hawaii, Alaska and Puerto Rico. Handle obtaining the necessary permits for new stores including acquisitions.



Verizon Business

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Coordinator Bus./Gov't Customer Operations

  • Apr 2013 - May 2014

  Provide exceptional customer service to business customers including major, national and government accounts. Handle calls regarding products/services, technical support, billing, and recommendations for purchasing new/advanced products and services. Provide exceptional customer service to business customers including major, national and government accounts. Handle calls regarding products/services, technical support, billing, and recommendations for purchasing new/advanced products and services.



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• • Aug 2012 - Apr 2013

  Provide technical support for voice and data services for customers by troubleshooting hardware and software. Utilize troubleshooting guides and other internal applications/resources to resolve customers issues. Issue Manufacturer Warranty devices when determined a device issue.

• • Nov 2009 - Aug 2012

  Answered customer questions regarding billing, services, and devices. Placed orders for upgrading devices along with up-selling products and services to increase revenue. Assisted other customer service representatives with questions and escalation calls when supervisors were not available.



PNC

• United States
• Financial Services
• 700 & Above Employee

• • Mar 2009 - Jun 2009

  Assisted Financial Advisors with day to day tasks; completing forms, copying, filing, mailers, etc. I would respond to clients questions/requests via phone, mail, and email promptly to ensure satisfaction.

• • Sep 2007 - Mar 2009

  Facilitated collection of assets for Estate and Trust accounts. Was responsible for having thorough knowledge of the appropriate legal documents and procedures required for the collection of Estate and Trust accounts. I also assisted with training new colleagues for the department and represented the department in the monthly Trust Operations and Support Market conference calls.



SingleSource Property Solutions

• United States
• Financial Services
• 1 - 100 Employee

• • Apr 2007 - Sep 2007

  Provided a single point of contact for assigned clients which I continued the build upon the professional relationship we had with them. I would manage all active order to ensure they were completed in a timely and cost effective manner. I tracked invoicing and provided assistance with any billing issues that may arise. I would also perform routine quality calls to ensure client satisfaction.

• • Oct 2006 - Mar 2007

  Worked closely with brokers/vendors in 9 states to assure Broker Price Opinions were completed in a timely manner for our clients (banks, home loan companies). Provided customer service in a call center environment as the main point of contact for the vendors that had any questions or needed assistance.