Product Manager

• Jun 2021 - Present

Manager Portal Admin

• Jul 2008 - Jun 2021

IT Applications & Infrastructure Team Leader

• Jul 2000 - Feb 2007

 Manage & maintain daily backups/system audits ensuring all servers and services are operating within agreed company SLA’s  Work on 2nd and 3d level software support calls and liaise with internal development team to find quick and permanent solution to these issues  Meet with team to review current / outstanding customer IT requests and issues and review current infrastructure projects and personal assignments  Attend morning management meetings to ascertain any new IT issues that need attention for that day and then delegate these to team members  Administration of users and resources within UNIX, LINUX, Windows NT/2000/2003, Oracle servers and PABX systems  Meet with Vodafone business managers to review any cross company IT issues and to co-ordinate and map out the IT business requirements and current / upcoming projects  Provide recommendations to I.T Director on current/future I.T infrastructure requirements and assist in formulation of annual I.T Budget Show less

Client Server Support

• Jun 1999 - Dec 1999

The Company in Brief… AIB is Ireland’s largest business and financial institution. The Job in Brief… Working in a team of four providing full server support to all AIB branch servers. Common Tasks…  Support all AIB nationwide branch server issues e.g. Server hangs, loss of comms.  Provide support and software upgrades on all AIB head office Windows NT servers.  Printer installations, upgrades and maintenance. Creating file shares & User groups  Creation of statistics for quarterly reports (June - Dec) CPU utilization etc. Project examples…  Installation of System Management Server (SMS) across all our Windows NT servers allowing multiple updates of software simultaneously.  Creation of lotus notes database containing all valuable files for client server dept. Show less