Wireless Solutions Architect

• Mar 2023 - Present

Customer Solutions Manager

• Aug 2019 - Mar 2023

Manager, Enterprise Operations Center

• Aug 2017 - Aug 2019

EOC Manager Role - Manage Enterprise Operations Center daily operations - Team management, development planning, and training planning and coordination - Enterprise monitoring solution management - Tasked with expanding the role of the EOC to offload engineering tasks while expanding customer portfolio. - Working directly with current and prospective customers to plan, implement, and maintain engagements in-scope of EOC capabilities. - Assisting customers with writing and… Show more EOC Manager Role - Manage Enterprise Operations Center daily operations - Team management, development planning, and training planning and coordination - Enterprise monitoring solution management - Tasked with expanding the role of the EOC to offload engineering tasks while expanding customer portfolio. - Working directly with current and prospective customers to plan, implement, and maintain engagements in-scope of EOC capabilities. - Assisting customers with writing and implementing policies and procedures to standardize operational workflows to reduce MTTR and error rates. - Assist Director of Managed Services with account and problem management, often engaging and coordinating with engineering teams, customer, 3rd party vendors, presales, sales, and operations teams. EOC Services offered include - Monitoring & Alerting - L1/L2 Engineering tasks (First Call Resolution) - Incident management - Service desk - Deskside support - Smart hands support - project oriented support for engineering - Inventory management.

Network Engineer

• Nov 2016 - Dec 2017

IT & Security Coordinator

• Dec 2014 - Nov 2016

IT Duties - Technology Department budget management, tracking all spending, budgetary forecasting, Erate - Technology equipment purchasing & installation - Cisco Switch maintenance, configuration, and troubleshooting, VLAN Managment - Data Rack Maintenance, UPS Maintenance/Installation, cable management, cable/device labeling, troubleshooting - VoIP Phone System Maintenance, troubleshooting, SIP Phone Programming, FreePBX Server Management, POTTS Lines (Physical Routing) -… Show more IT Duties - Technology Department budget management, tracking all spending, budgetary forecasting, Erate - Technology equipment purchasing & installation - Cisco Switch maintenance, configuration, and troubleshooting, VLAN Managment - Data Rack Maintenance, UPS Maintenance/Installation, cable management, cable/device labeling, troubleshooting - VoIP Phone System Maintenance, troubleshooting, SIP Phone Programming, FreePBX Server Management, POTTS Lines (Physical Routing) - Printer Management - DHCP/DNS Server Management - Meraki APs, Security Appliance (UTM & VPN Gateway), and Systems Manager (MDM) configuration, maintenance and troubleshooting - IP CCTV system (Panasonic) (NVR & Cameras) configuration, maintenance & troubleshooting. 3 Security stations installed between 2 facilities. FEMA and Department of Homeland Security grant funding secured for bulk of the system. - IP Physical Access Control System configuration, maintenance, & troubleshooting. (Honeywell) - Troubleshooting hardware and software issues on devices running Windows 7, 8, 10, Mac OS X, iOS - PC Network Imaging with Acronis Snap Deploy & FOG Server - Mac Network Imaging with Deploy Studio - Apple Configurator to configure Apple devices running iOS and tvOS - Audio/Visual equipment maintenance, troubleshooting, and operation - Chromebook management, troubleshooting, maintenance - G Suite (Formerly Google Apps for Education) Super Admin, expert - Drone pilot (over 1 year of weekly flights to document project on property) - Provide 1 on 1 staff training Security Duties - Publish and maintain Emergency Response Procedures manual, rewrote manual in 2012 - Maintain physical security at institution - Train staff on security best practices, provide regular reminders on ongoing issues and/or threats - Maintain good working relationship with local law enforcement - Maintain radio equipment, provide user training, coordinate with other campuses on major system updates - Parking lot enforcement and education.

IT, Security & Facilities Coordinator

• Apr 2014 - Dec 2014

Security & Facilities Coordinator

• Jul 2012 - Mar 2014

Safety & Security Officer

• Aug 2011 - Jul 2012

Student Supervision/Behavior Management Crisis Management Planning Emergency Management Planning Student & Staff Safety Medical Support Staff Signage Planning/ Installation

Maintenance Technician & Security Officer

• Aug 2010 - Aug 2011

Construction Remodel Building Maintenance Lead Cleaning Crew Technician Electrical Framing Drywall Fine Woodworking