Experience

OMEGA SA

• Switzerland
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• SE Regional Training Manager

  • Jan 2020 - Present

  CURRENT responsibilities include: Building and conducting webinar trainingsBuilding and conducting in-store, regional, and national trainingsTraining material developmentWholesale and retail training for client experience expectationPREVIOUS responsibilities include:Special Projects Manager for CRM

• Boutique Manager

  • Jun 2017 - Jan 2020

  2019 produced a 13% increase over 20182018 produced a 33% increase over 2017.2017 was a banner year with a 29% increase over 2016.Responsible for: Recruitment, coaching & training of sales team, sales floor management, oversee customer service and operations, scheduling, payroll, building and sustaining a strong client action plan for store clients, local marketing, boutique events, and strategic partnerships with other businesses to promote and grow brand awareness .



Tiffany & Co.

• United States
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Assistant Store Manager

  • May 2015 - Jun 2017

  2015 Store of the Year Award - 16% increase in revenue and ranked #1 for customer loyalty. Responsibilities include: recruitment, coaching & training of sales team, sales floor management, oversee customer service and operations, scheduling, payroll, creating and sustaining a client action plan for top store clients. 2015 Store of the Year Award - 16% increase in revenue and ranked #1 for customer loyalty. Responsibilities include: recruitment, coaching & training of sales team, sales floor management, oversee customer service and operations, scheduling, payroll, creating and sustaining a client action plan for top store clients.



Dunkin's Diamonds

• Ft Myers, FL

• Store Manager

  • Jul 2012 - May 2015

  42% increase in revenue within one year as well as maintaining a 48% profit margin which was best in the Florida region. Brought special events to the Gulf Coast location and Florida market which increased revenues and opportunity for the Florida region that did not previously exist. Part of team that coordinated, planned, and launched a Client Relations Management system (CRM) company wide. Developed critical partnerships with vendors and companies that are paramount to luxury and fine jewelry success. Organized, produced, and led weekly training and coaching meetings that developed team talents and abilities. Brands sold include: Rolex, Hearts on Fire, Pandora Show less



HairClub

• Retail
• 700 & Above Employee

• Managing Director

  • Jul 2007 - Dec 2010

  11 % increase in revenue during tenure. Responsibilities included: Maintain and balance monthly budgets. Generate new potential clients through grass roots marketing; Recruiting, hiring, training, and coaching team members; Auditing and budgeting bi-weekly payroll; Accountable for gross sales/service/retail revenue, net income and gross operating profit; Balancing profit and loss statements and budget plan. 11 % increase in revenue during tenure. Responsibilities included: Maintain and balance monthly budgets. Generate new potential clients through grass roots marketing; Recruiting, hiring, training, and coaching team members; Auditing and budgeting bi-weekly payroll; Accountable for gross sales/service/retail revenue, net income and gross operating profit; Balancing profit and loss statements and budget plan.



Henrick's Jewelers

• Bonita Springs, Florida

• Assistant Store Manager

  • Jun 2005 - Jul 2007

  Responsibilities included: Achieving sales goals; Recruitment and evaluation of personnel; Inventories; Coaching and training team members. Accountable for gross sales/service/retail revenue, net income and gross operating profit; Diamond and jewelry purchasing from Vendors. Brands sold incude: Rolex, Rado, Baume & Mercier, GIA graded diamonds. Responsibilities included: Achieving sales goals; Recruitment and evaluation of personnel; Inventories; Coaching and training team members. Accountable for gross sales/service/retail revenue, net income and gross operating profit; Diamond and jewelry purchasing from Vendors. Brands sold incude: Rolex, Rado, Baume & Mercier, GIA graded diamonds.



Sterling Jewelers

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Jul 2000 - Jun 2005

  Increased revenues from $3.5m to $5m becoming largest mall location out of 1500 stores in Ft Myers location Special event marketing and preparation; Achieving sales goals; Recruitment and training team members; Scheduling; Inventories. Increased revenues from $3.5m to $5m becoming largest mall location out of 1500 stores in Ft Myers location Special event marketing and preparation; Achieving sales goals; Recruitment and training team members; Scheduling; Inventories.