AMS Project Manager

• Feb 2021 - Present

Delivery Driver

• Jun 2020 - Jul 2020

Delivery Driver for UPS. Delivering packages & oversized packages on various routes & customers. Delivery Driver for UPS. Delivering packages & oversized packages on various routes & customers.

Delivery Driver

• Dec 2019 - May 2020

Delivery Driver for Amazon. Loading and delivering packages & oversized packages on various routes Delivery Driver for Amazon. Loading and delivering packages & oversized packages on various routes

Merchandise Specialist

• May 2019 - Nov 2019

Down stocking, top stocking, planograms, AP security, inventory, picking, truck, ad sets, customer assistance and warehouse (shipping and receiving) Down stocking, top stocking, planograms, AP security, inventory, picking, truck, ad sets, customer assistance and warehouse (shipping and receiving)

Associate

• Oct 2018 - Feb 2019

Sorting, stowing and picking Sorting, stowing and picking

Project Engineering II Lead

• Dec 2011 - Apr 2017

Successful management and support of the Enterprise Communications Support Services contract, specifically for Task Order 7, 9, and 20 for the Federal Aviation Administration (FAA) Enterprise Engineering & Implementation Services (EE&I) group and the National Aviation System (NAS).• Provided project management and lead multiple, diverse projects concurrently.• Co-located at Capital Gallery ITT/Exelis site serving as Noblis on site Point-of-Contact (POC) to provide field support telecommunications related projects.• Subject Matter Expert (SME) in systems and tools utilized by the FAA and ITT/Exelis. And assist in maintaining tools.• Supported Enterprise Communications Support Services (ECSS) ($350 Million) FAA contract.o Successful management and support of the ECSS contract. Document processes related to Enterprise Engineering.

Manager, Technical Project/Program Manager

• Jun 1990 - 2011

Manager, Technical Project/Program ManagerStrengthened the Service Assurance program for 411 high-end government and commercial customers within Enterprise, Strategic and Government segments to meet Service Level Agreement’s (SLA’s) and exceed customer’s expectations with minimal escalation. Develops and mentors 13 Network Service Managers and 1 Business Analyst. Provide 24 X 7 exception support. Establish operational performance based objectives and work plans for Network Service Managers and Business Analysts to ensure commitments are met. Operational Highlights:• Support FTS2000, FTS2001 and NetworX ($20 Billion) contract.• Provide fact-based management – project management and matrix management.• Experience with IP, Wireline/Wireless components and systems.• Mitigate customer threats, save customer accounts and enhance service performance for Department of Justice (JCN), US Customs, Federal Reserve Bank, & National Oceanic and Atmospheric Administration.

Senior Implementation Specialist

• Jan 1990 - Jan 1995

Responsible for Service Acceptance process, ensuring accurate data was keyed into the Sprint Quality Monitoring System to initiate the Billing process for all FTS2000 provisioned and non-provisioned service orders. Served as liaison with General Services Administration (GSA) Service Oversight Center (SOC) on billing issues.Operational Highlights:Successfully installed services for SVS, DTS, SDS, SDIS, VTS, and PSS.Reconciled various expense reports and worked in billing process for all FTS2000 provisioned and non-provisioned services.Acted as interface with the General Service Administration Service Oversight Center (SOC) to resolve acceptance delays for all services.Delivered and tracked all Notices of Service Availability for the General Service Administration SOC.Received, classified, reconciled, interpreted, consolidated, and /or summarized documents and information for Order Administration.Received Sprint Values Excellence Award - Revenue Recovery Team retrieved $1.3 million.

Technical Project/Program Manager II & III

• Jan 1995 - Jan 2007

Strengthened the Service Assurance program for 411 high-end government and commercial customers within Enterprise, Strategic and Government segments to meet Service Level Agreement's (SLA's) and exceed customer's expectations with minimal escalation. Develops and mentors 13 Network Service Managers and 1 Business Analyst. Provide 24 X 7 exception support. Establish operational performance based objectives and work plans for Network Service Managers and Business Analysts to ensure commitments are met. Operational Highlights:Support FTS2000, FTS2001 and NetworX ($20 Billion) contract.Provide fact-based management - project management and matrix management.Experience with IP, Wireline/Wireless components and systems.Mitigate customer threats, save customer accounts and enhance service performance for Department of Justice (JCN), US Customs, Federal Reserve Bank, & National Oceanic and Atmospheric Administration.