Experience

Temokin Development

• Malaysia
• Real Estate
• 1 - 100 Employee

• Sales Admin & Customer Relation Officer

  • Jan 2022 - Present

• Sales Admin

  • Apr 2021 - Jan 2022

  As a Sales Admin, my primary responsibility is to handle sales and booking for the Mahligai @ Nusa Damai project. I ensure that every booking form is checked thoroughly for accuracy before submitting loan applications to financial institutions. I also assist customers with loan submissions within stipulated timeframes, as it is crucial for loan conversion entitlement of special packages offered by the Marketing Department.Indirectly, I communicate with purchasers, bank officers, sales agents, and other related parties for proper documentation and early loan approvals. I collaborate with my teammates to help in vacant possession and key handover processes, ensuring seamless and efficient processes for the purchasers. I also maintain the company's image by providing excellent service to the purchasers and financial institutions while maintaining the confidentiality of information.In addition to my main tasks, I assist in the operations of the sales administration functions, make necessary internal arrangements for the key handover to the purchaser, handle inquiries, and compile salary income documents of purchasers for submission to panel financial institutions. I ensure the accuracy of details in the sales form and necessary documents from sales agents for a new booking. Before sending documents for review, I obtain proof of receipt for every reservation payment made by purchasers and ensure its reflection in accounts. Furthermore, I ensure that the sales agent inputs sales booking information into the Nexplatform app and obtain approval from the Manager of Sales & Marketing Department for sales booking documentation and liaise with the financial institution officer for loan application.My aim is to provide the best service to customers, and I strive to achieve seamless and efficient processes to enhance the overall customer experience. Show less



Zuzu Shoppe

• Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

• Freelance Video Producer

  • Apr 2021 - Apr 2021

  I have a passion for video production and love pursuing it as a hobby. In fact, I've had the opportunity to showcase my skills in this field by creating and editing videos for my contacts. Despite not having access to high-end equipment, I have managed to produce quality videos using just my iPhone and a basic editing machine. If you're interested, you can check out some of my work by following the links below. I take great pride in my video production and editing skills, and I am always looking for new opportunities to hone my craft. Thank you for considering my work, and I hope to connect with you soon. Show less



Chain Resources (M) Sdn. Bhd.

• Head Admin

  • Aug 2019 - Apr 2021

  In addition to my previous roles, I was responsible for administering and playing a support role model to every administrative support executive in the company.During my time in this position (along with administrative support assistant role), I gained a deep understanding of preserving confidentiality and banking secrecy, as well as complying with various regulations such as the Islamic Financial Services Act 2013 (IFSA), Personal Data Protection Act 2010 (PDPA), Fair Debt Collection Practices (FDCP), and Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AML-ATFPUAA).As an administrative support assistant, I took pride in ensuring that all tasks were carried out with the utmost care and attention to detail. I believe that my experience in this role, combined with my dedication and adherence to regulations, made me a valuable asset to the organization at the time. Show less

• Administrative Assistant

  • Sep 2018 - Aug 2019

  In this position, I was entrusted with the responsibility of providing administrative support to the Bank Client Recovery Division. My primary role was to work closely with the Recovery Manager, acting as a liaison between the company and the bank client. I was responsible for ensuring effective communication between the two parties, as well as assisting the Recovery Manager with any administrative tasks that arose. This position required a high degree of professionalism and confidentiality, as I was dealing with sensitive information related to the bank's clients. I worked diligently to ensure that all administrative tasks were completed accurately and in a timely manner, allowing the Recovery Manager to focus on the important work of recovering the bank's assets. Through my hard work and dedication, I was able to contribute to the overall success of the Bank Client Recovery Division. Show less



Jimhans Medical Sdn. Bhd.

• Kuala Lumpur, Malaysia

• Administration Assistant

  • Aug 2018 - Sep 2018

  While my time at this company was brief, I was able to learn a great deal about the corporate administrative job scope. Despite only being employed here for two months, I am grateful for the experience and knowledge I was able to gain during my time here. Although some may consider my employment period to be short, I believe that the time I spent at this company was invaluable in helping me better understand the corporate administrative role. Ultimately, I made the decision to leave this company after receiving an offer to return to my previous employer. I am grateful for the opportunity to have worked at this company and for the knowledge and skills that I gained while there. Show less



Chain Resources Malaysia

• Administration Assistant

  • Dec 2015 - Mar 2018

  As a support member of the debt collecting operative department, I was primarily responsible for importing debtor files provided by the Bank Simpanan Nasional (BSN) Credit Recovery Department into our in-house debt management system. In addition to this, I assisted with various ad-hoc tasks, including but not limited to: invoicing, preparing for field visits, drafting formal letters, and sending emails.Throughout my time in this role, I gained a thorough understanding of the debt collecting process and developed strong skills in data management and organization. I took pride in my ability to provide valuable support to the operative department and worked diligently to ensure that all tasks were completed accurately and efficiently. Show less

• Credit Recovery Officer

  • Aug 2015 - Dec 2015

  In my role, I was responsible for making outbound calls to debtors of Bank Simpanan Nasional (BSN), following up on their overdue payments and encouraging them to clear their arrears amount. Through effective communication and negotiation skills, I was able to build positive relationships with debtors and help them to understand the importance of meeting their financial obligations.I took pride in my ability to handle challenging conversations with professionalism and empathy, while also maintaining a strong focus on achieving our team's collection targets. By leveraging my strong attention to detail and organizational skills, I was able to ensure that all debtor records were accurately and thoroughly updated in our systems. Show less



TGS & Partners Malaysia

• Kuala Lumpur, Malaysia

• Credit Recovery Officer

  • Apr 2014 - Aug 2015

  As part of my role, I was responsible for calling debtors on behalf of a telecommunications provider company. I approached each conversation with a focus on providing exceptional customer service, while also encouraging debtors to arrange payment for their outstanding balances. Through my excellent communication and negotiation skills, I was able to build rapport with debtors and help them understand the importance of meeting their financial commitments. By taking a customer-centric approach, I was able to de-escalate potentially difficult conversations and find mutually beneficial solutions for both the debtor and the company. In this role, I demonstrated my ability to work effectively under pressure and meet challenging targets while maintaining a high level of professionalism and empathy. I consistently exceeded expectations by leveraging my strong attention to detail and ability to multitask to manage a high volume of calls and debtor accounts. I hope that this information helps to give you a better understanding of my experience and capabilities. Show less



7-Eleven Malaysia

• Malaysia
• Retail
• 300 - 400 Employee

• Management Trainee

  • Feb 2013 - Apr 2014

  I worked as an assistant to the Store Manager where I was responsible for various tasks such as conducting stock take and audits, placing product orders, and managing the store and staff under the supervision of the Store Manager. I worked as an assistant to the Store Manager where I was responsible for various tasks such as conducting stock take and audits, placing product orders, and managing the store and staff under the supervision of the Store Manager.



QSR Brands

• Malaysia
• Food and Beverage Services
• 700 & Above Employee

• Cashier

  • Oct 2011 - Dec 2012

  During my time at KFC & PIZZA HUT MALAYSIA (QSR Brands (M) Holdings Bhd), I worked as a cashier for 1 year and 3 months (from Oct 2011 - Dec 2012). As a cashier, my main duties included processing customer orders, handling cash and card payments, and ensuring the accuracy of the order. I also provided excellent customer service, handling any customer complaints or issues in a professional and timely manner. It was a challenging yet rewarding experience, and I developed strong communication and problem-solving skills through my interactions with customers and colleagues. Show less