Talent Management Specialist

• Jun 2023 - Present

Technical Trainer and Career Development Specialist

• Apr 2022 - Jun 2023

Train and develop our Cloud Service Technicians by providing the tools and knowledge they need to troubleshoot cloud-based applications and data issues successfully. Assist in the development of employees IT careers by providing resources and tools to build their skills.

Quality Assurance Analyst and Technical Trainer

• Feb 2019 - Apr 2022

Assisting in the building of the Right Network's Custom Cloud culture. Assuring consultants follow a set standard by training, creating, and implementing the tools needed to be successful in their career.

Project Specialist - Senior Consultant

• Apr 2017 - Feb 2019

An onsite Project Lead assisting with cutovers of newly acquired firms.Senior Hosted Services Consultant assisting in troubleshooting firm's more complicated application errors

Hosted Services Consultant

• Oct 2016 - Apr 2017

Troubleshooting difficult cloud-based accounting applications and data issues, local networking issues, and local peripherals.

Lead Concierge

• Nov 2014 - Apr 2017

Designed and Managed their Signature Collections concierge services, personal concierge services to guests renting Big Sky Resort's 20 most luxurious properties. Provided exceptional concierge services to Big Sky's 3,000 weekly guests. Managed the collecting and reporting of data to show the success of our restaurants and local activities in this region. Designed recreational packages for business and family travelers. Designed and Managed their Signature Collections concierge services, personal concierge services to guests renting Big Sky Resort's 20 most luxurious properties. Provided exceptional concierge services to Big Sky's 3,000 weekly guests. Managed the collecting and reporting of data to show the success of our restaurants and local activities in this region. Designed recreational packages for business and family travelers.

Travel Director

• Jan 2014 - Oct 2016

Facilitate business and leisure programs for large companies. Responsibilities include but are not limited: Registration and Hospitality Desk: Responsible for collating all collateral materials and participant name badges. Hospitality oversight. Transportation: Work directly with contracted destination management companies to ensure all arrival and departure information is accurate. Coordinate logistics for event activities. Meetings: Become familiar with the meeting space layout and requirements requested by client. Assist multiple meeting presenters with all facets of general sessions and individual break out meetings. Food and Beverage: Work directly with venue to ensure that all banquet event orders are correct and fulfilled. Oversee functions for timeliness and accuracy. Rooms: Manage a list to provide accurate account of all participants’ hotel room nights and the costs associated. Billing: Verify billing information for accuracy with hotel and vendors. Show less

Front Office Agent & Program Coordinator

• Dec 2010 - Nov 2014

Demonstrated the following skills: Managerial Skills: Develop/Design, execute, and manage programs to enhance guest experience. Train and monitor the success of Front Desk and Luggage staff. Maintain an accurate and sufficient par for guest additional luxuries. Maintained and organized electronic supply room. Detail Oriented Skills: Proof printed communications to ensure 100% accuracy. Program Coordinating Skills: Controlled and coordinated activity, room, and travel arrangements for groups of 100. IT Skills: Troubleshoot network users inquiries regarding hardware and software issues. Oversaw the operations of the property's IP phone system. Read/explained technical manuals and conduct computer diagnostics to investigate and resolve problems. Show less

Marketing Representative

• Feb 2010 - Dec 2010

Generated leads and secured qualified timeshare sales presentations for prospective Hilton Grand Vacations Owners and Club Members. Provided concierge services for three separate properties, comprising of over 2,000 guests. Consistently met a $125K monthly sales quota. Generated leads and secured qualified timeshare sales presentations for prospective Hilton Grand Vacations Owners and Club Members. Provided concierge services for three separate properties, comprising of over 2,000 guests. Consistently met a $125K monthly sales quota.

Guest Services Manager

• Jul 2006 - Feb 2010

At this 521 room vacation destination resort I was responsible for the following: Recruited, trained and mentored employees of the Front Desk, Luggage, PBX and Valet departments comprising of 30+ associates. Observed and monitor staff performance to ensure efficient operations and adherence to policies and procedures. Resolved corporate and guest discrepancies. Contact included resolving financial and over all satisfaction of stay. Created quarterly incentive programs to promote guest service and personalized interactions with guests. Created an employee retention program designed to decrease turn-over and keep the department's morale up. Increased Starwood Preferred Guest’s, Starwood’s loyalty program, monthly enrollment by 400%. Show less