Experience

Guilford Technical Community College

• United States
• Higher Education
• 700 & Above Employee

• Assistant Director of Student Life

  • Feb 2022 - Present

  •Develops and implements programs and activities that enhance the student experience as well as educate the campus community on issues of diversity and inclusion•Design and implement various workshops and seminars on leadership development, diversity, and team building for campus student leaders•Establish diverse co-curricular activities that will expand the social, cultural, leadership, and student development needs of students on all campus locations•Communicate and implement student life activities that engage the communities on these campuses outside the classroom



I Am Program

• Professional Training and Coaching

• Community Engagement Specialist

  • Jul 2009 - Present

  • Provide professional mentoring for students to advance their knowledge on topics of specific interest to participants• Help students manage and set realistic goals, with emphasis on high school graduation and secondary educational goals• Provide exposure, coaching, and volunteer opportunities in the community• Assisted with the development of IEP’s for students• Conduct mediation sessions for at risk program participants • Provide professional mentoring for students to advance their knowledge on topics of specific interest to participants• Help students manage and set realistic goals, with emphasis on high school graduation and secondary educational goals• Provide exposure, coaching, and volunteer opportunities in the community• Assisted with the development of IEP’s for students• Conduct mediation sessions for at risk program participants



Hanesbrands Inc.

• United States
• Manufacturing
• 700 & Above Employee

• Retail Planning Analyst

  • Dec 2017 - Jul 2022

  • Develop, implement and manage an accurate demand forecast process in support of shipment forecasts for the HBI/SA-CVS, Dollar General, and Walgreens product lines and provide strategic direction to the HBI/SA-CVS, Dollar General, and Walgreens Sales Team via strategic data analysis• Identify and communicate retail sales trends by product, store location, region, etc.• Work closely with sales management in order to provide necessary reports to ensure accurate revenue forecast as well as style forecast

• Reail Sourcing Administrator

  • Jun 2017 - Dec 2017

  • Responsible for providing qualitative and quantitative tasks to support international sourced products• Act as a liaison for manufacturing, merchandising, and marketing entities and ensure timely communication with regard to outside vendor needs, issues, and problem resolutions• Provide necessary follow-up to ensure the successful execution of production plans once sourced contracts are in place

• Retail Sales Analyst

  • Apr 2016 - Jun 2017

  • Assist with retail data validation for Target online products• Conduct consumer-driven audits for all Hanes merchandise on Target’s website• Provide customized analytical data reporting and recommendations in support of ongoing business decisions



North Carolina Agricultural and Technical State University

• Higher Education
• 700 & Above Employee

• Resident Assistant Hiring & Training Coordinator

  • Sep 2019 - Dec 2021

  •Responsible for hiring and training 200+ Resident Assistants•Developed and implemented Resident Assistant hiring process•Responsible for training new Resident Assistants•Developed new programming model for Resident Assistants

• Residence Hall Director

  • Feb 2019 - Dec 2021

  •Effectively managed traditional, non-traditional, and two all-male residence halls, and significantly decreased the number of behavioral incidents•Effectively coach and mentored students to overcome personal and academic challenges with a high student retention rate using firsthand experience and knowledge of financial aid and degree completion requirements• Promote a flexible, collaborative, and inclusive work and living environment through creative, positive engagement and support• Created educational opportunities that increased awareness and understanding of diversity and inclusion through several unique programs• Coordinate the daily operations, logistics, management, and development of the residential community• Provide front desk support and office operations with an emphasis on customer service• Counsel students on academic and social concerns & conduct disciplinary meetings with students always striving for win/win outcomes• Foster leadership, critical reasoning, and interpersonal development for residential students and assistants•Established a positive rapport and developed mentoring relationships with residents and Resident Assistants •Meditate resident(s) conflicts and issues, and provide counseling to residents for various issues•Responsible for managing a $30,000 budget for the Residence Hall Association organization•Oversaw implementation of campus-wide organizational programming•Successfully created a new programming model for the entire department



MD3 Media Marketing

• United States
• Advertising Services
• 1 - 100 Employee

• Freelance Marketing Assistant

  • Sep 2013 - Jul 2017

  • Social Network Experience including managing client social media accounts (Facebook, Twitter, YouTube, Instagram)• Strong social media networking skills and experience including ability to increase traffic and customer engagement• Experienced media specialist with ability to create graphic ads, customized videos, etc.• Program implementation and coordination for clients• Monitor SEO and user engagement and suggest content optimization • Social Network Experience including managing client social media accounts (Facebook, Twitter, YouTube, Instagram)• Strong social media networking skills and experience including ability to increase traffic and customer engagement• Experienced media specialist with ability to create graphic ads, customized videos, etc.• Program implementation and coordination for clients• Monitor SEO and user engagement and suggest content optimization



Safe-Guard Products International

• United States
• Motor Vehicle Manufacturing
• 400 - 500 Employee

• Advanced Service Specialist

  • Aug 2014 - Feb 2016

  • Served as an internal / external liaison for departmental operations• Consulted with external sources to conduct risk assessments, and analyzed quality of service to major clients• Identified effective techniques to diminish excessive claim volume and created a positive customer experience • Mastered understanding of clients, agents and contractual terms and conditions• Continuously recognized for going above and beyond to ensure customer satisfaction and exceeding quality goals• Adjudicated tire and wheel claims



Blue Cross NC

• United States
• Insurance
• 700 & Above Employee

• Customer Service Professional

  • Aug 2013 - Aug 2014

  •Exceeded performance benchmarks (quality, speed, and accuracy)•Identify and communicate the process, product, or systems improvement opportunities to improve the overall customer experience•Perform phone/email outreach to BCBSNC vendors and business partners to resolve service issues. •Implemented workflow improvements to optimize productivity •Examine claims form and other records to determine insurance coverage•Provided claim status to inquiring parties, and medical eligibility



City of Winston-Salem

• United States
• Government Administration
• 700 & Above Employee

• Strategic Planning Analyst Intern

  • Jun 2012 - Sep 2012

  • Oversaw editing of all deliverables for Winston-Salem’s Five-Year Consolidated Plan prior to finalization• Contributed in other departmental functions to ensure deadlines were met• Attended status/planning meeting with company leadership to discuss and plan for upcoming assignments; maintained an assignments calendar• Ensured all documents for Winston-Salem’s Five-Year Consolidated Plan adhered to company format, language choices, and writing style • Oversaw editing of all deliverables for Winston-Salem’s Five-Year Consolidated Plan prior to finalization• Contributed in other departmental functions to ensure deadlines were met• Attended status/planning meeting with company leadership to discuss and plan for upcoming assignments; maintained an assignments calendar• Ensured all documents for Winston-Salem’s Five-Year Consolidated Plan adhered to company format, language choices, and writing style



North Carolina Education Lottery

• United States
• Entertainment Providers
• 1 - 100 Employee

• Human Resources Specialist (Internship)

  • Jun 2009 - Sep 2009

  • Created an innovative hiring/recruiting process utilizing Microsoft Access databases• Composed job descriptions and onboarding documents for new hires and assisted HR with various projects• Assisted with day to day HR operations • Created an innovative hiring/recruiting process utilizing Microsoft Access databases• Composed job descriptions and onboarding documents for new hires and assisted HR with various projects• Assisted with day to day HR operations