Hussein El Hendawi

Service Delivery Manager at Bnsights
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Contact Information
us****@****om
(386) 825-5501
Location
EG

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Experience

    • United Arab Emirates
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Service Delivery Manager
      • Jan 2023 - Present

    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Solution Development Manager
      • Aug 2014 - Jun 2022

      - Managing team working on develop SAAS Gamification platform using .Net Core technology - Managing the “Gamification Unit” within the company being responsible for end to end setup, integration support and testing for all new clients and ongoing support for existing clients. - Manage internal Projects Activities including Functional & Nonfunctional activities start with Design solutions Architecture, manage development process until delivery. - Successfully managed the technical related aspects of project delivery for Enterprise clients across the region - Producing all technical documents post sign off of GDD and Design Workbooks forming the base of the integration process with the Gamification Platform - Trained and certified by Badgeville to be a Platform Specialist - Leading the integration support activities for clients to integrate their various digital assets to The Gamification Platform - Leading Testing Activities across and by end of all projects delivery Recent Projects : SAAS gamification Platform (internal project) using (dot Net core technology and Mongo DB + Angular 8) - Mobile application gamification “Kanzi App” for Dubai market. (Gamification Integration project) - Employee facing gamification solution & gamified dashboard for help desk team in Emirates (ASP.NET + Web API+ Angular JS + Gamification integration) - Mobile application gamification “Dubai Now” for Smart Dubai Government Est. (Gamification Integration) - Mobile application gamification “Smart Employee” for Smart Dubai Government Est. (Gamification Integration) - Gamified intranet site for McDonalds’ Kuwait (WordPress + Gamification Integration) - Gamified internal ticketing system for Abu Dhabi department of culture and tourism (ASP.NET MVC + Web API + SQL Server + Gamification Integration) - Intranet site gamification for Department Of Municipal Affairs (SharePoint 2013 + Gamification Integration) Show less

    • Egypt
    • Online Audio and Video Media
    • 1 - 100 Employee
    • Solution Developer Team Lead
      • Apr 2006 - Apr 2014

      Head of Masrawy.com Technical Team with the following responsibilities - Create & Manage project plans- Managed the development process and delivery of software applications.- Design solutions Architecture.- Review coding guidelines- Project Cycle Documentation.- Manage team from 4 Solution developers + 3 UI Developers.- Coordinated with business team, content team and software developers to make sure project development is on schedule and on budget.- Preparing daily workloads for staff & coordinating the daily allocation of work.- Interface and coordinate with other teams whenever required.- Mentoring and training up junior and new staff.- Praise team members and creates a positive working environment.- Monitoring & reporting on standards & performance targets.- Assist with the review, analysis and resolution of Portal issues.- Track and report on all site metrics to evaluate performance.- Assure web-based information is archived for future needs and reference.- Handling new client enquiries and acting as the face of the business.- Understand and review functional/ nonfunctional requirementsRecent Project:Build custom Content Management System Application for our new .com portals:- Manage project technical activities during project phases- Develop project plans- Design Architect for project- Review coding guidelines for corporate- Project Cycle Documentation.About Project:- C#, XML web services, WCF and Windows services.- JSON method in transferring data between Client and Server.- ASP.NET.- SQL 2008 enterprise edition for Partitioning Concept for Archiving.- Web API module- Generate Whit label project for build new content website including:- Home Page with content clips.- Category Pages including listing.- Detail Page.- WAP Version. Show less

    • Senior Solution Developer
      • Nov 2007 - May 2010

      Senior Solution Developerhttp://www.masrawy.com (Masrawy):Acting As Team Leader to :- Manage project technical activities during project phases- Develop project plans- Design Architect for project- Review coding guidelines for corporate- Project Cycle Documentation.- Develop, maintain, and update organizational website including production of web content, in a manner that is appealing to targeted audience.Developed and implemented new channels using Content Management System (Tridion R5) & ASP.NET for example:- Home Page http://www.masrawy.com- Masrawy Mobile Version http://m.masrawy.com- News http://www.masrawy.com/news- Elections http://www.masrawy.com/elections- Unicef http://www.masrawy.com/unicef- Cash Competition http://www.masrawy.com/cash- Classifieds Channel http://www.classifieds.masrawy.comhttp://www.mobawaba.com (Mobawaba):- Revamp of Classifieds channel of Masrawy.com and moving it to separate domain.- C#.NET, Microsoft SQL Server and WCF web services.- Integrate with other classifieds providers.www.el3ab.com :- Work as team leader and member solution architecture, database design, web interface and wcf service design.- Gaming Website for multiplayer card games- C#.NET, Microsoft SQL Server and WCF web services.- Integrate with Flash Games & communication serverhttp://videohat.masrawy.com (Masrawy video channel):- Create video channel based on open source engine (http://www.alstrasoft.com/videoshare.htm)- Enhance video engine by replace on fly encoding by .NET windows service- Encoder service: windows service to encode media files from different media types to “Flv”.- Create Arabic module for video engine- Integrate with internal SSO system Show less

    • Solution Developer
      • Apr 2006 - Nov 2007

Education

  • Shoubra Faculty Of Engineering
    Bachelor’s Degree, Mechanical Engineering
    1997 - 2002
  • AL Tawfikia Secondary school , Shoubra

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