Merrill O'Ryan
Vendor Implementation Manager Sr, Anthem Vendor Management Office at Anthem- Claim this Profile
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Bio
Elizabeth Duncan
Merrill is a strong business partner that has an incredible work ethic and can do attitude. I have been fortunate enough to work with Merrill in different capacities within two of my roles at Anthem. As a Product Director on the Commercial side of the business, Merrill had deep product knowledge and the ability to work well across all organizations to get products successfully implemented. More recently I worked with her through our governance process and found her once again to be willing, helpful and always ready to do whatever it takes to get the job done.
Lisa Biederman Josol
Merrill is a wealth of knowledge, creativity, and drive which make her an excellent co-worker. Her "can do" attitude allows any product build and implementation to be a success, even when faced with limited resources. Her attention to detail and organizational skills are unparalleled.
Elizabeth Duncan
Merrill is a strong business partner that has an incredible work ethic and can do attitude. I have been fortunate enough to work with Merrill in different capacities within two of my roles at Anthem. As a Product Director on the Commercial side of the business, Merrill had deep product knowledge and the ability to work well across all organizations to get products successfully implemented. More recently I worked with her through our governance process and found her once again to be willing, helpful and always ready to do whatever it takes to get the job done.
Lisa Biederman Josol
Merrill is a wealth of knowledge, creativity, and drive which make her an excellent co-worker. Her "can do" attitude allows any product build and implementation to be a success, even when faced with limited resources. Her attention to detail and organizational skills are unparalleled.
Elizabeth Duncan
Merrill is a strong business partner that has an incredible work ethic and can do attitude. I have been fortunate enough to work with Merrill in different capacities within two of my roles at Anthem. As a Product Director on the Commercial side of the business, Merrill had deep product knowledge and the ability to work well across all organizations to get products successfully implemented. More recently I worked with her through our governance process and found her once again to be willing, helpful and always ready to do whatever it takes to get the job done.
Lisa Biederman Josol
Merrill is a wealth of knowledge, creativity, and drive which make her an excellent co-worker. Her "can do" attitude allows any product build and implementation to be a success, even when faced with limited resources. Her attention to detail and organizational skills are unparalleled.
Elizabeth Duncan
Merrill is a strong business partner that has an incredible work ethic and can do attitude. I have been fortunate enough to work with Merrill in different capacities within two of my roles at Anthem. As a Product Director on the Commercial side of the business, Merrill had deep product knowledge and the ability to work well across all organizations to get products successfully implemented. More recently I worked with her through our governance process and found her once again to be willing, helpful and always ready to do whatever it takes to get the job done.
Lisa Biederman Josol
Merrill is a wealth of knowledge, creativity, and drive which make her an excellent co-worker. Her "can do" attitude allows any product build and implementation to be a success, even when faced with limited resources. Her attention to detail and organizational skills are unparalleled.
Credentials
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PADI Master Scuba Diver
PADIAug, 2018- Oct, 2024
Experience
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Anthem
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United States
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Insurance
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700 & Above Employee
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Vendor Implementation Manager Sr, Anthem Vendor Management Office
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Sep 2014 - Present
• Responsible for designing, implementing, directing and evaluating strategic programs and external strategic relationships to support clinical, quality-related or business goals for the company and business unit. • Establishes relationships with business users, and serves as the single point-of-contact for internal and external vendor issues.• Reports project status and progress to senior management. • Participates with other senior management to establish strategic plans and objectives (i.e. service level targets, financial targets, development and implementation of new programs). • Delivers analyses and project updates to all areas requiring information for management reporting, analysis and executive decision making.
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Product Management Director, Commercial Product Development
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Mar 2006 - Sep 2014
· Position serves as lead, or provides support for, large-scale project efforts to meet the continually changing needs of our Commercial Business membership.· Ownership of the full Product Development Life-Cycle: Ideation; Analysis; Financial Modeling; Design; Development; Implementation; Maintenance.· Provides support for sales and retention efforts, including training Sales Teams on new products, and participating on client calls with Sales and Account Executives.· Project Lead for numerous projects, including: the design and implementation of an International Medical Tourism pilot benefit; rollout of a negotiation and pricing strategy for non-participating providers; development of a Radiology Management program for national clients; product design for the new Down Market ASO product for the 51-99 Group Market (Anthem Balanced FundingProject Lead for numerous projects, including: the design and implementation of an International Medical Tourism pilot benefit; rollout of a negotiation and pricing strategy for non-participating providers; development of a Radiology Management program for national clients; product design for the new Down Market ASO product for the 51-99 Group Market (Anthem Balanced Funding).· Designed and implemented a new Retiree Reimbursement product. Responsibilities included: documentation of business requirements; oversight of product build; development of sales and marketing materials; oversight of testing and rollout to market.· Project Lead for the design and implementation of an International Medical Tourism pilot benefit.· Responsible for numerous West Region eBusiness projects. Duties included developing project specifications; documenting business requirements; creating test plan; UAT and go-live.· Proficient in the use of: SharePoint; MS Office Suite (Word, Excel, PowerPoint, Outlook),Microsoft Project and Live Meeting.
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Front Office Supervisor
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Apr 2005 - Jan 2006
· Supervised front desk staff for 1544 guest rooms; average daily arrivals of 500-900 guests during peak periods.· Acting Hotel Manager when working Night Audit shifts; responsible for resolving all guest complaints, overseeing hotel safety and security, and closing out hotel accounts for the new day. · Supervised front desk staff for 1544 guest rooms; average daily arrivals of 500-900 guests during peak periods.· Acting Hotel Manager when working Night Audit shifts; responsible for resolving all guest complaints, overseeing hotel safety and security, and closing out hotel accounts for the new day.
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Manager, Customer Service Department
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May 2004 - Nov 2004
· Hired to design new customer service department for start-up pharmaceutical distribution company.· Developed Standard Operating Procedures (SOPs), department job descriptions and policies, sales and billing support tools, customer inquiry tracking system and customer satisfaction survey.· Responsible for department hiring, training, initial QA audits and performance reviews. · Hired to design new customer service department for start-up pharmaceutical distribution company.· Developed Standard Operating Procedures (SOPs), department job descriptions and policies, sales and billing support tools, customer inquiry tracking system and customer satisfaction survey.· Responsible for department hiring, training, initial QA audits and performance reviews.
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Network Management Group, Inc
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United States
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Gambling Facilities and Casinos
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1 - 100 Employee
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Shift Supervisor
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Jul 2002 - May 2004
Supervised shifts of 40 to 50 employees. Accountable for daily cash revenues of $200K to $300K; total cash oversight averaging $1,000,000 per shift. Supervised shifts of 40 to 50 employees. Accountable for daily cash revenues of $200K to $300K; total cash oversight averaging $1,000,000 per shift.
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Blue Cross Blue Shield Association
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United States
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Insurance
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700 & Above Employee
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Product Manager
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Jun 1999 - Apr 2002
· Managed direct-report staff and project teams of 15-20 members.· Responsible for a divisional budget of $1.2 million, and a professional services budget of $800K. · Managed direct-report staff and project teams of 15-20 members.· Responsible for a divisional budget of $1.2 million, and a professional services budget of $800K.
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International Paper
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United States
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Paper and Forest Product Manufacturing
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700 & Above Employee
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Consultant
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Jul 1998 - Jun 1999
Managed 12-member project team to implement new call center CRM and case-tracking technology for 150-seat Human Resources call center. Managed 12-member project team to implement new call center CRM and case-tracking technology for 150-seat Human Resources call center.
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National Account Manager
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Feb 1997 - Jul 1998
· Managed a staff of eight programmers and account representatives.· Developed Customer Retention programs dedicated to increasing member satisfaction, education and loyalty through Relationship Management (CRM) and database analysis techniques.· Commended by a National client for exceptional support and data analysis in a letter to Vice President. · Managed a staff of eight programmers and account representatives.· Developed Customer Retention programs dedicated to increasing member satisfaction, education and loyalty through Relationship Management (CRM) and database analysis techniques.· Commended by a National client for exceptional support and data analysis in a letter to Vice President.
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Blue Cross NC
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United States
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Insurance
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700 & Above Employee
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Customer Service, Dedicated Acct Specialist
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May 1988 - Aug 1996
Dedicated Account Specialist for six of BCBSNC’s largest accounts; Researched claims data, designed member education materials, and provided account executives with data to analyze utilization patterns. Familiar with administration of all major plan types, including: Traditional; Self-Funded; Comprehensive Major Medical; Preferred Provider (PPO) and Health Maintenance (HMO). Trained in claims adjudication, claims adjustments, membership upkeep and account maintenance. Dedicated Account Specialist for six of BCBSNC’s largest accounts; Researched claims data, designed member education materials, and provided account executives with data to analyze utilization patterns. Familiar with administration of all major plan types, including: Traditional; Self-Funded; Comprehensive Major Medical; Preferred Provider (PPO) and Health Maintenance (HMO). Trained in claims adjudication, claims adjustments, membership upkeep and account maintenance.
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Education
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1993 - 1996
University of North Carolina at Chapel Hill
MHA, Health Care Administration -
1983 - 1987
University of North Carolina at Chapel Hill
BA, Psychology & English -
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Nordonia High School
Community
