Steven Demaayer
Chief Services Officer at Blue Mantis- Claim this Profile
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Bio
John Ralston
I was lucky to have worked for Steven DeMaayer at Dimension Data Americas for six years. Steven not only has a keen eye towards the company's bottom line and its clients, but also gracefully balances that focus with his employee's well being and professional growth. As a leader, Steven provides clear direction, is always encouraging and embraces creativity from his team. He is quick to highlight accomplishments from individuals or groups on his team. Yet, when mistakes are made, he focuses on actions to correct and to avoid reoccurrence rather than dwell on fault. As such, his team is very effective driving change and generating positive business outcomes. Any organization would be lucky to have Steven as a leader.
Jamie Libow
I worked with Steven for many years while we were both at Dimension Data. He did a great job running our Managed Services business and I will miss working with him. Steven is sure to be a great asset to any organization!
John Ralston
I was lucky to have worked for Steven DeMaayer at Dimension Data Americas for six years. Steven not only has a keen eye towards the company's bottom line and its clients, but also gracefully balances that focus with his employee's well being and professional growth. As a leader, Steven provides clear direction, is always encouraging and embraces creativity from his team. He is quick to highlight accomplishments from individuals or groups on his team. Yet, when mistakes are made, he focuses on actions to correct and to avoid reoccurrence rather than dwell on fault. As such, his team is very effective driving change and generating positive business outcomes. Any organization would be lucky to have Steven as a leader.
Jamie Libow
I worked with Steven for many years while we were both at Dimension Data. He did a great job running our Managed Services business and I will miss working with him. Steven is sure to be a great asset to any organization!
John Ralston
I was lucky to have worked for Steven DeMaayer at Dimension Data Americas for six years. Steven not only has a keen eye towards the company's bottom line and its clients, but also gracefully balances that focus with his employee's well being and professional growth. As a leader, Steven provides clear direction, is always encouraging and embraces creativity from his team. He is quick to highlight accomplishments from individuals or groups on his team. Yet, when mistakes are made, he focuses on actions to correct and to avoid reoccurrence rather than dwell on fault. As such, his team is very effective driving change and generating positive business outcomes. Any organization would be lucky to have Steven as a leader.
Jamie Libow
I worked with Steven for many years while we were both at Dimension Data. He did a great job running our Managed Services business and I will miss working with him. Steven is sure to be a great asset to any organization!
John Ralston
I was lucky to have worked for Steven DeMaayer at Dimension Data Americas for six years. Steven not only has a keen eye towards the company's bottom line and its clients, but also gracefully balances that focus with his employee's well being and professional growth. As a leader, Steven provides clear direction, is always encouraging and embraces creativity from his team. He is quick to highlight accomplishments from individuals or groups on his team. Yet, when mistakes are made, he focuses on actions to correct and to avoid reoccurrence rather than dwell on fault. As such, his team is very effective driving change and generating positive business outcomes. Any organization would be lucky to have Steven as a leader.
Jamie Libow
I worked with Steven for many years while we were both at Dimension Data. He did a great job running our Managed Services business and I will miss working with him. Steven is sure to be a great asset to any organization!
Experience
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Blue Mantis
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Chief Services Officer
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Nov 2021 - Present
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Chief Services Officer
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Nov 2021 - Jul 2023
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Carousel Industries
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Chief Services Officer
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Sep 2020 - Oct 2021
Responsible for services strategy and execution for Carousel. Focused on exponentially growing managed services, professional services and consulting services by obsessively focusing on our clients. Played an integral part in positioning Carousel for an acquisition that was successfully completed in May 2021. Working through the transition and integration of the new NWN - Carousel company. Responsible for services strategy and execution for Carousel. Focused on exponentially growing managed services, professional services and consulting services by obsessively focusing on our clients. Played an integral part in positioning Carousel for an acquisition that was successfully completed in May 2021. Working through the transition and integration of the new NWN - Carousel company.
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Wipro
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India
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IT Services and IT Consulting
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700 & Above Employee
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General Manager
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Jul 2019 - Aug 2020
General Manager for Cloud and Infrastructure Services for Health/ Life Sciences, Energy/ Utilities and Security/ Capital Markets/ Insurance General Manager for Cloud and Infrastructure Services for Health/ Life Sciences, Energy/ Utilities and Security/ Capital Markets/ Insurance
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Dimension Data
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South Africa
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IT Services and IT Consulting
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700 & Above Employee
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SVP Services for the Americas
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Jan 2017 - Feb 2019
Oversaw $400M managed services, professional services, and consulting services organization. Part of Americas executive team, reporting directly to chief executive officer (CEO) and global services chief operating officer (COO); key member of global strategy development for services.
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SVP Services Delivery for the Americas
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Oct 2015 - Dec 2016
Headed services delivery for professional services, managed services, and consulting services business for Americas, including client satisfaction growth and retention for all services clients.
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Vice President for IT Outsourcing and Managed services for the Americas
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Feb 2012 - Sep 2015
Led managed services and IT outsourcing organization; operationally accountable for delivery centers and client SAT across Americas, supporting managed services and ITO clients.
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Hewlett Packard Enterprise
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Global Solutions Center Costa Rica Director & Site Leader for HP Costa Rica
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Jun 2007 - Feb 2012
Headed 6.5K employee HP Costa Rica site, setting strategy and policy, creating infrastructure, and functioning as main external contact representing HP with government and media. Operationally responsible for Costa Rica global solution center supporting HP enterprise customers. Managed organization of 1.9K+ employees with $32M annual budget.
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Director of Global Service Desk Operations Americas, HP Services Technology Solutions
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May 2006 - Jun 2007
Directed Americas service desk and Costa Rica global service desk organizations consisting of 1.2K employees, 1K revenue-generating contractors, and annual budget of $48M. Managed 85 service desk customers with accountability for delivering against client commitments and within financial plan of record. Drove global service desk deals and transitions across the Americas.
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Service Desk Tower manager for Global Solution Center Costa Rica
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Sep 2005 - May 2006
Responsible for leading the Costa Rica global service desk organization and transitioning significant part of the North America on shore trade deals to Costa Rica. Created and executed the Service Desk off shore plan. Revised cost models and toured over 20 customers through Costa Rica delivery capabilities to gain support for the global delivery strategy to transition where contractually possible off shore. Responsible for leading the P&G account global service desk organization consisting… Show more Responsible for leading the Costa Rica global service desk organization and transitioning significant part of the North America on shore trade deals to Costa Rica. Created and executed the Service Desk off shore plan. Revised cost models and toured over 20 customers through Costa Rica delivery capabilities to gain support for the global delivery strategy to transition where contractually possible off shore. Responsible for leading the P&G account global service desk organization consisting of over 120 employees, 150 revenue generating contractors and a budget of $6M a year. Directly responsible for four delivery centers focused on P&G Service desk support specifically Manilla, Dalian, Dublin and Costa Rica. The scope of support for P&G consisted of approximately 80 sites, 70,000 end users and 63,000 contacts a month.
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P&G account Global Service Desk manager, HP Services
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Aug 2003 - Sep 2005
Responsible for leading the P&G account global service desk organization consisting of over 120 employees, 150 revenue generating contractors and a budget of $6M a year. Directly responsible for four delivery centers focused on P&G Service desk support specifically Manilla, Dalian, Dublin and Costa Rica. The scope of support for P&G consisted of approximately 80 sites, 70,000 end users and 63,000 contacts a month. Support consisted of over 14 languages.
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Education
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University of Florida
Bachelor in Engineering, Industrial Engineering -
University of Florida
Masters in Business Administration, Entrepreneurship
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