Senior Manager of Client Relations

• Jan 2023 - Present

Customer Success Manager

• Jul 2022 - Jan 2023

Senior Specialist, Employee Communications

• Mar 2019 - Jul 2022

Writer Editor II

• Jun 2016 - Mar 2019

-Developed communication plans and advised on strategy for internal customers, including Business Technology, Engineering, Operations, Community Investment and Human Resources -Oversaw creative direction and editorial content for award-winning campaign to drive employee engagement survey participation among more than 13,000 employees at 18 locations worldwide -Managed editorial content and production for Waypoint, Gulfstream's employee magazine; oversaw redesign and re-imagining of the… Show more -Developed communication plans and advised on strategy for internal customers, including Business Technology, Engineering, Operations, Community Investment and Human Resources -Oversaw creative direction and editorial content for award-winning campaign to drive employee engagement survey participation among more than 13,000 employees at 18 locations worldwide -Managed editorial content and production for Waypoint, Gulfstream's employee magazine; oversaw redesign and re-imagining of the magazine in 2016 -Wrote and edited intranet articles; designed digital advertisements -Tracked communications metrics monthly and delivered year-end report -Managed employee communication and engagement special projects, including fleet experiences and an aircraft certification celebration -Coordinated focus groups for an internal communications research project

Southeast Internal Communications Manager

• Jul 2014 - Feb 2016

-Managed internal news writing, editing, design, publishing and social media for 19 offices in the US and the Caribbean -Served as strategic counsel for Southeast Region leadership to support internal communications strategy and employee engagement -Helped EY people and teams communicate via multiple channels, such as the EY homepage, daily e-news alerts, social media, videos, SharePoint, presentations and print materials -In first year, increased average monthly hits for Southeast… Show more -Managed internal news writing, editing, design, publishing and social media for 19 offices in the US and the Caribbean -Served as strategic counsel for Southeast Region leadership to support internal communications strategy and employee engagement -Helped EY people and teams communicate via multiple channels, such as the EY homepage, daily e-news alerts, social media, videos, SharePoint, presentations and print materials -In first year, increased average monthly hits for Southeast news by 300% over previous year -Tracked and shared metrics for EY News articles in the Southeast -Developed a five-location town hall series for a team of more than 380 people -Managed communications about EY Workplace of the Future office transformation projects in the Southeast -Served as the Atlanta/Alpharetta Communications Chair for EY Connect Day, a day when EY employees across the US volunteer in our communities -Served as interim Southeast Community Engagement Leader from August 2015 to November 2015

Copy Editor

• Feb 2012 - Jun 2014

-Copy edited Americas and EMEIA versions of Exceptional magazine, EY's biannual publication about entrepreneurs and innovation -Edited Global Tax print articles for the web by trimming and revising to make text readable online; wrote tweets, meta descriptions and 25-word teasers -Managed Content Services work on EY's 1,500-page Worldwide Corporate Tax Guide and 1,400-page Worldwide Personal Tax Guide -Copy edited internal and external materials, ranging from thought leadership to… Show more -Copy edited Americas and EMEIA versions of Exceptional magazine, EY's biannual publication about entrepreneurs and innovation -Edited Global Tax print articles for the web by trimming and revising to make text readable online; wrote tweets, meta descriptions and 25-word teasers -Managed Content Services work on EY's 1,500-page Worldwide Corporate Tax Guide and 1,400-page Worldwide Personal Tax Guide -Copy edited internal and external materials, ranging from thought leadership to marketing videos -Reviewed and approved external documents to help maintain global editorial standards -Wrote internal news articles about events and business development for the EY homepage -Assisted with development of an intensive editing course for EY people across the globe -Led an EY Connect Day project at a nonprofit organization serving children and adults with developmental disabilities

Associate Editor

• Sep 2009 - Feb 2012

-Edited features and cover stories on topics including travel, dining and education -Devised Cleveland Magazine print-to-web strategy each month and edited the website -Planned and edited The Dish, Cleveland Magazine's dining section -Copy edited and proofread editorial content for one monthly magazine, one bimonthly magazine, and various Great Lakes Publishing custom publications and marketing materials -Wrote TOC blurbs, headlines and other attention-grabbing display type… Show more -Edited features and cover stories on topics including travel, dining and education -Devised Cleveland Magazine print-to-web strategy each month and edited the website -Planned and edited The Dish, Cleveland Magazine's dining section -Copy edited and proofread editorial content for one monthly magazine, one bimonthly magazine, and various Great Lakes Publishing custom publications and marketing materials -Wrote TOC blurbs, headlines and other attention-grabbing display type -Wrote stories for service features, including travel, dining and culture pieces -Commissioned travel content, built relationships with freelance writers and managed contact list -Contributed to social media efforts and maintained accuracy in blog posts -Coordinated event coverage Show less -Edited features and cover stories on topics including travel, dining and education -Devised Cleveland Magazine print-to-web strategy each month and edited the website -Planned and edited The Dish, Cleveland Magazine's dining section -Copy edited and proofread editorial content for one monthly magazine, one bimonthly magazine, and various Great Lakes Publishing custom publications and marketing materials -Wrote TOC blurbs, headlines and other attention-grabbing display type… Show more -Edited features and cover stories on topics including travel, dining and education -Devised Cleveland Magazine print-to-web strategy each month and edited the website -Planned and edited The Dish, Cleveland Magazine's dining section -Copy edited and proofread editorial content for one monthly magazine, one bimonthly magazine, and various Great Lakes Publishing custom publications and marketing materials -Wrote TOC blurbs, headlines and other attention-grabbing display type -Wrote stories for service features, including travel, dining and culture pieces -Commissioned travel content, built relationships with freelance writers and managed contact list -Contributed to social media efforts and maintained accuracy in blog posts -Coordinated event coverage Show less

Freelance Editor

• Nov 2008 - Nov 2009

-Edited stories on the macro and micro levels for a quarterly alumni magazine -Edited stories on the macro and micro levels for a quarterly alumni magazine

Freelance Copy Editor

• Jan 2009 - Sep 2009

-Copy edited feature and department stories for a monthly business magazine -Copy edited feature and department stories for a monthly business magazine

Managing Editor, Arts Editor, Calendar Editor, Reporter

• Aug 2007 - May 2009

-Managed the production and workflow of a weekly city magazine with a staff of about 50 -As an arts editor, planned weekly articles, artwork and digital supplements -Supervised weekly print and online calendar and edited for consistency, grammar and punctuation -Trained 12 department editors on the online event-entry tool and oversaw content management -Managed the production and workflow of a weekly city magazine with a staff of about 50 -As an arts editor, planned weekly articles, artwork and digital supplements -Supervised weekly print and online calendar and edited for consistency, grammar and punctuation -Trained 12 department editors on the online event-entry tool and oversaw content management