Ana Sílvia Gonçalves
ServiceNow Developer @ Critical Techworks at Incognit Cloud- Claim this Profile
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Portuguese Native or bilingual proficiency
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English Native or bilingual proficiency
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Spanish Professional working proficiency
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French Limited working proficiency
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German Elementary proficiency
Topline Score
Bio
Daniel Baeta
Ana and I worked together on the Facilities Management Application and she is the best colleague one could ask for. She brings an awesome energy that is contagious, allied to the outgoing and easy-going personality she has. As a developer, Ana is committed, dedicated, and puts in the effort to ensure the result of what she does is nothing less than great. Her will to learn and explore is admirable and she never shies away from a challenge.
Martijn Odijk
Ana joined my team a little over 2 years ago. Fresh out of the bootcamp of the Academia de Código, she quickly managed to display a very methodical approach and a strong desire to deliver perfection. Instead of just doing what is requested, she will always investigate the background before making a move. The result is earthquake proof solutions. Ana: you are amazing. Thank you!
Daniel Baeta
Ana and I worked together on the Facilities Management Application and she is the best colleague one could ask for. She brings an awesome energy that is contagious, allied to the outgoing and easy-going personality she has. As a developer, Ana is committed, dedicated, and puts in the effort to ensure the result of what she does is nothing less than great. Her will to learn and explore is admirable and she never shies away from a challenge.
Martijn Odijk
Ana joined my team a little over 2 years ago. Fresh out of the bootcamp of the Academia de Código, she quickly managed to display a very methodical approach and a strong desire to deliver perfection. Instead of just doing what is requested, she will always investigate the background before making a move. The result is earthquake proof solutions. Ana: you are amazing. Thank you!
Daniel Baeta
Ana and I worked together on the Facilities Management Application and she is the best colleague one could ask for. She brings an awesome energy that is contagious, allied to the outgoing and easy-going personality she has. As a developer, Ana is committed, dedicated, and puts in the effort to ensure the result of what she does is nothing less than great. Her will to learn and explore is admirable and she never shies away from a challenge.
Martijn Odijk
Ana joined my team a little over 2 years ago. Fresh out of the bootcamp of the Academia de Código, she quickly managed to display a very methodical approach and a strong desire to deliver perfection. Instead of just doing what is requested, she will always investigate the background before making a move. The result is earthquake proof solutions. Ana: you are amazing. Thank you!
Daniel Baeta
Ana and I worked together on the Facilities Management Application and she is the best colleague one could ask for. She brings an awesome energy that is contagious, allied to the outgoing and easy-going personality she has. As a developer, Ana is committed, dedicated, and puts in the effort to ensure the result of what she does is nothing less than great. Her will to learn and explore is admirable and she never shies away from a challenge.
Martijn Odijk
Ana joined my team a little over 2 years ago. Fresh out of the bootcamp of the Academia de Código, she quickly managed to display a very methodical approach and a strong desire to deliver perfection. Instead of just doing what is requested, she will always investigate the background before making a move. The result is earthquake proof solutions. Ana: you are amazing. Thank you!
Credentials
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ServiceNow Certified Implementation Specialist - Human Resources
ServiceNowJun, 2023- Nov, 2024 -
Service Portal Advanced
ServiceNowSep, 2021- Nov, 2024 -
ServiceNow Certified Implementation Specialist - ITSM
ServiceNowMay, 2021- Nov, 2024 -
ServiceNow Certified Application Developer
ServiceNowOct, 2019- Nov, 2024 -
ServiceNow Certified System Administrator
ServiceNowJul, 2019- Nov, 2024
Experience
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Incognit.Cloud
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Portugal
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IT Services and IT Consulting
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1 - 100 Employee
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ServiceNow Developer @ Critical Techworks
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Oct 2021 - Present
Member of the ServiceNow DevOps team at CTW.
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ITBM - Demand implementation
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Aug 2021 - Oct 2021
Part of a small team as the only developer participating in the implementation of a custom approval process for the Demand table, as part of the PPM implementation for the customer, both in the backend and in the service portal.
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DXC Technology ServiceNow Business Group
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Netherlands
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IT Services and IT Consulting
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1 - 100 Employee
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Facility Management Application - Implementation
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Mar 2021 - Jul 2021
Part of the team responsible for implementing the Facility Management app and the only ServiceNow developer dedicated full time to the project.Worked on all aspects of the implementation: installing and configuring the app, managing the deployment of update sets and data loads, creating the necessary configurations and customisations (mainly in the FM portal), managing test case findings. Also participated in all the workshops with the client prior to the implementation and did demos as needed, until deployment to production. Show less
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Facility Management Application - Developer
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Aug 2019 - Mar 2021
Developer as member of the FMA development team. The Fruition Facility Management application is a scoped ServiceNow application available in the ServiceNow store that supports Facility Management processes like room reservations, visitor registration, parking management, Facility Asset and maintenance, Catering requests, etc.
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Training Management App
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May 2019 - Aug 2019
Developer as part of a team developing the Training Management Application from scratch. The Training Management App enabled the automatisation of the whole process of internal and external training sessions - registration, management of training candidates, trainers, and courses, generation of certificates, and more.
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Labfit - HPRD Lda
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Portugal
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Pharmaceutical Manufacturing
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1 - 100 Employee
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Laboratory Technician
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Oct 2015 - Oct 2018
In charge of performing microbiological testing of cosmetics and medical devices, as well as ocular irritation assays and cell culture assays. Also in charge of or participating in the writing and implementation of new test protocols, according to Good Laboratory Practices. In charge of performing microbiological testing of cosmetics and medical devices, as well as ocular irritation assays and cell culture assays. Also in charge of or participating in the writing and implementation of new test protocols, according to Good Laboratory Practices.
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Instituto de Medicina Molecular
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Portugal
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Research
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300 - 400 Employee
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Research Fellowship
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Jan 2014 - Oct 2015
In charge of keeping the Flow Cytometry Unit running smoothly: technical support to users, induction of new users, quality control of all the equipment, sorting of cell populations using cell sorters, supporting users with data analysis and acquisition using FlowJo and FACSDiva software. In charge of keeping the Flow Cytometry Unit running smoothly: technical support to users, induction of new users, quality control of all the equipment, sorting of cell populations using cell sorters, supporting users with data analysis and acquisition using FlowJo and FACSDiva software.
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Laboratory Technician
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Jan 2014 - Jan 2014
Trainee: sample collection and microbiological testing of food, air and water samples. Trainee: sample collection and microbiological testing of food, air and water samples.
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IPO de Coimbra
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Portugal
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Hospitals and Health Care
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1 - 100 Employee
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Laboratory Technician
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Oct 2012 - Jun 2013
Master's degree internship: routine lab work in all the clinical pathology labs - microbiology, biochemistry, hematology and immunology, analysis and validation of test results. Master's degree internship: routine lab work in all the clinical pathology labs - microbiology, biochemistry, hematology and immunology, analysis and validation of test results.
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Instituto Europeo de Fertilidad
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Spain
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Wellness and Fitness Services
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1 - 100 Employee
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Laboratory Technician
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Jan 2010 - Jun 2010
Post-graduate internship: routine work in the andrology and embriology labs, such as semen analysis and cryopreservation, in-vitro fertilization (IVF) and ICSI, embryo and oocyte manipulation and quality assessment, etc. Post-graduate internship: routine work in the andrology and embriology labs, such as semen analysis and cryopreservation, in-vitro fertilization (IVF) and ICSI, embryo and oocyte manipulation and quality assessment, etc.
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Education
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2019 - 2019
<Academia de Código_>
<Code Cadet> -
2018 - 2019
Universidade de Coimbra
Introduction to Programming Using Java -
2011 - 2013
Universidade de Coimbra
Master's degree, Clinical Laboratory Science/Medical Technology/Technologist -
2010 - 2011
Universidad Complutense de Madrid
Magíster, Human Reproduction -
2007 - 2010
Universidade de Trás-os-Montes e Alto Douro
Bachelor's degree, Genetics
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