Experience

Bach to Rock: America's Music School

• United States
• Primary and Secondary Education
• 200 - 300 Employee

• Owner & Director

  • Jan 2018 - Present

  Own, Operate, Inspire and Grow the Bach to Rock Music School in Denville, New Jersey. Our mission is to make learning music fun, accessible and impactful for students of all ages. Bach to Rock offers a unique and effective approach to music education that combines technique, theory and repertoire and inspires students to join ensembles and create original content. Building the Bach to Rock team and community is the most rewarding experience of my 20+ year business career. Own, Operate, Inspire and Grow the Bach to Rock Music School in Denville, New Jersey. Our mission is to make learning music fun, accessible and impactful for students of all ages. Bach to Rock offers a unique and effective approach to music education that combines technique, theory and repertoire and inspires students to join ensembles and create original content. Building the Bach to Rock team and community is the most rewarding experience of my 20+ year business career.



LHH

• United States
• Human Resources Services
• 700 & Above Employee

• Director, Regional Client Relationships

  • Jan 2016 - Sep 2018

  • Primary responsibilities include development and management of the overall strategies for client retention and expansion to ensure the continuity of our relationship with clients and in building strong business partnerships.• Ensure clients receive industry-leading customer service and are regularly made aware of relevant LHH capabilities; informing the sales team of client needs, gaps in services or delivery.• Lead the Account Management team for the Northeast Region at LHH (consisting of ten account management professionals), developing individual skillsets and evolving the role of the Account Manager within the region, including the training and onboarding of new Account Managers to support increasing client demands and delivery and management of complex solutions.• Identify opportunities for enhanced client satisfaction and LHH expansion, and responsible for fostering key client relationships and securing additional business with the Firm’s current client base.• Provide effective and proactive 1st-level support to sales drivers to assist them in converting new business, increasing market share, and achieving territory and regional sales goals, allowing the sales team more time to prospect and sell• Effectively manage operational and delivery functions directly impacting Sales/Marketing efforts. Show less

• Senior Account Manager, Global Project Services

  • Nov 2011 - Dec 2015

  • Was an integral team member on the Global Project Services (GPS) team within LHH. GPS is a specialized team within LHH Global Sales that is responsible for implementing the Firm’s largest and most complex global accounts. • Managed over a dozen key accounts representing over $20MM in revenue over the course of my tenure in this role. • Responsible for client retention and ensuring client success, including the execution and commercialization of contracts, the management of ongoing account operations and the orchestration of all deliverables during the life of the contract. • Developed subject matter expertise in global client success management, ensuring all day to day account operations and contracted deliverables are completed on-time, accurately and to the highest quality. • Partnered closely with Sales Leaders, participating in creating strategic growth plans and advising others on the health of their assigned accounts. Show less

• Lead Account Manager

  • Jan 2009 - Nov 2011

  Manage key company accounts in assisting clients with overall career transition support and assistance. Responsible for seeing through all service requests, metrics tracking, reporting and collateral development. Responsible for overall client retention for the firm.



The Mixx

• United States
• Advertising Services
• 1 - 100 Employee

• Director, Client Services

  • Jan 2007 - Dec 2007

  Worked with company owners on streamlining operational processes while interfacing with key clients on real estate marketing projects and other branding and design deliverables. Worked with company owners on streamlining operational processes while interfacing with key clients on real estate marketing projects and other branding and design deliverables.



Wf360

• Business Consulting and Services
• 1 - 100 Employee

• Managing Director

  • Dec 2002 - Jan 2007

  Worked alongside CEO and CFO in developing programs, content, sponsorships and other aspects of high-level leadership development and social media programs. Managed a team overseeing the execution and delivery of leadership development programs while interfacing with clients and developing new business. Worked alongside CEO and CFO in developing programs, content, sponsorships and other aspects of high-level leadership development and social media programs. Managed a team overseeing the execution and delivery of leadership development programs while interfacing with clients and developing new business.



TransPerfect

• United States
• Translation and Localization
• 700 & Above Employee

• Division Manager

  • Dec 1998 - Nov 2002

  Had a team of direct reports responsible for management of highly complex, international translation projects; liasing with hundreds of certified translators and interpreters worldwide in assisting clients with cross-cultural communications and messaging. Had a team of direct reports responsible for management of highly complex, international translation projects; liasing with hundreds of certified translators and interpreters worldwide in assisting clients with cross-cultural communications and messaging.