Henk van der Eng

Safty and Security at I-SEC International Security
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Contact Information
us****@****om
(386) 825-5501
Location
Uitgeest, North Holland, Netherlands, NL
Languages
  • English Professional working proficiency
Skills

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Erik Hermens

Henk shows great expertise and care in his work. He was well recognized by many for his knowledge and vast experience in IT service management and particularly in Change management. With his hands-on mentality he often made changes happen, where others got stuck.

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Credentials

  • ITIL Service Lifecycle: Service Operation
    Global Knowledge Training
    May, 2013
    - Oct, 2024
  • Lean Practitioner
    UNC Plus Delta
    Feb, 2013
    - Oct, 2024
  • ITIL Foundation
    EXIN
    Sep, 2012
    - Oct, 2024
  • Excel 2000-2003 - Expert: Analyse en rapportage
    Computrain
    Apr, 2012
    - Oct, 2024
  • Excel 2000-2003 Advanced: Koppelingen en macro's
    Computrain
    Mar, 2012
    - Oct, 2024
  • Manager's Certificate in IT Service Management
    EXIN
    Jun, 2010
    - Oct, 2024
  • ITIL V2 Service Manager Delivery
    ISES
    Apr, 2010
    - Oct, 2024
  • HPSC Change & Configuration Management
    Hewlett-Packard
    Jun, 2009
    - Oct, 2024
  • ITSS IT Service Management Service Support
    EXIN
    Sep, 2007
    - Oct, 2024
  • ASLF Application Management Foundation
    EXIN
    May, 2007
    - Oct, 2024
  • PRINCE2 Foundation
    EXIN
    Apr, 2007
    - Oct, 2024
  • Integratie ITIL, BiSL & ASL
    IIR Nederland
    Nov, 2006
    - Oct, 2024
  • Basistraining SOX
    Capgemini
    Apr, 2006
    - Oct, 2024
  • Inzicht in Invloed
    Bureau Zuidema
    Jun, 2005
    - Oct, 2024
  • Presenteren met Overtuiging & Resultaat
    LaVi Communicatie BV
    Dec, 2003
    - Oct, 2024
  • Personal Efficiency Program
    IBT
    Mar, 2003
    - Oct, 2024
  • English Language and communication course
    CERAN LINGUA INTERNATIONAL
    Nov, 2000
    - Oct, 2024
  • ITIL Practitioner Change Management
    Pink Elephant
    May, 2000
    - Oct, 2024
  • ITIL Practitioner Problem Management
    Pink Elephant
    Feb, 2000
    - Oct, 2024
  • ITIL Essentials
    EXIN
    Jun, 1998
    - Oct, 2024
  • Workshop Klantgericht handelen
    Volmac
    Oct, 1992
    - Oct, 2024
  • SVPB Beveiligingsdiploma
    SVPB - Stichting Vakbekwaamheid Particuliere Beveiligingsorganisaties

Experience

  • I-SEC Security
    • Netherlands
    • Security and Investigations
    • 500 - 600 Employee
    • Safty and Security
      • Apr 2018 - Present

      Responsible voor Safety and Security at Airport Schiphol, Amsterdam: Reception of leaving passengers, x-ray control of the luggage, body search of the passengers and visitation of the hand luggage. Responsible voor Safety and Security at Airport Schiphol, Amsterdam: Reception of leaving passengers, x-ray control of the luggage, body search of the passengers and visitation of the hand luggage.

  • Nationale Vereniging de Zonnebloem
    • Netherlands
    • Non-profit Organizations
    • 200 - 300 Employee
    • Volunteer
      • Jan 2015 - Present

      Volunteer at National Association the Zonnebloem. In the role of Head Holiday responsible to make the Zonnebloem holiday a success. - Guarantee the welfare of the guests, - Paying attention that the general volunteers and caretakers are performing their job and responsibilities properly, - Organizing of regular evaluation meetings with the volunteers and caretakers to answer their questions and to solve problems or conflicts, - Organizing holiday activities during the day and in the evening, - Taking care of a proper welcome at the day of arrival and a proper goodbye (transport/luggage) at the day of departure. Show less

  • Viattence wonen zorg en welzijn
    • Netherlands
    • Hospitals and Health Care
    • 100 - 200 Employee
    • Volunteer
      • Aug 2016 - Sep 2017

      Working as volunteer at Viattence Epe. - Performing administrative support of Head Welfare, - Member of the volunteer soundboard group. - Supporter in nursing home Nieuwe Antoniehof where I took care for the food and drinks of the (mostly demented) inhabitants, cooking lunch, talking, playing games with the inhabitants, making a walk with inhabitants to the local market and supporting the delivery of the orders for the kitchen. Working as volunteer at Viattence Epe. - Performing administrative support of Head Welfare, - Member of the volunteer soundboard group. - Supporter in nursing home Nieuwe Antoniehof where I took care for the food and drinks of the (mostly demented) inhabitants, cooking lunch, talking, playing games with the inhabitants, making a walk with inhabitants to the local market and supporting the delivery of the orders for the kitchen.

  • ING Nederland
    • Netherlands
    • Banking
    • 700 & Above Employee
    • Senior Consultant - ITIL Service Manager
      • Jan 2009 - Dec 2014

      ● As Change Manager responsible for the Financial Markets NL (ITIL) Change Management Process. Achieving the process goals by attention to the collaborator (human driven) and the result (result driven) ● Teamplayer in the Major Incident Management team. Managing and participating the MIM standby calendar ● Teamplayer in the Security Team. Receiving KPI results (and evidence) from the support- and project teams and make it visible in a Security Dashboard overview.● Managing and coaching (communication with humor, connection and power of persuasion) the team participants of the support- and project teams, who are responsible for the planning, coordination, testing, implementation of changes and the maintenance on their application environment. ● Achieving process improvements. After a thorough analysis, in cooperation with the participants, realizing the improvements and optimize the process. Regular reviews to keep control.● Participation in team meetings. By deploying analytic skills and power of persuasion, goals and people will be connected. Seeing through and thinking along achieve results including proper planning and a correct control.● Control on goals and results of the teams. By delegation of responsibilities results and commitment are achieved. Taking care for good quality and continuity. ● Introduction of a new way of work: Agile, Scrum. Show less

    • IT Service Manager Financial Markets
      • Jan 2004 - Jan 2009

      ● Successful transition to new process tool HPSC. Support and accompaniment to the involved teams. ● Aspire a uniform way of work within the divers domains of ING.● Focus on Change Management. Increase the participation of the cross border domains like London, Singapore, New York, Brussels to increase cooperation and communication in the process. ● Creation and distribution of the Change Calendars by Intranet links. ● Linking of Change Management with Configuration Management: up-to-date CMDB,● Participation in the Major Incident Process. 7x24 uur Single Point Of Contact for incidents with high impact. Support and contact person during the problem analysis. After fixing the problem report to everyone involved to communicate the problem cause, impact en resolution. ● Assistant Incident Manager. Support to involved teams and creation of the Incident week- and month reports. ● Making analysis on process problems. Making an improvement proposal and communicate this to everyone involved. Rollout of the improvement after acceptation by the participants. Show less

    • Change Manager ING Barings
      • Jan 1997 - Jan 2004

      ● Bringing live a new process tool ARS for managing the ITIL processes Change, Incident, Problem and Configuration Management.● Support the involved teams in using the new tool to receive commitment in using the tool properly as expected. ● Chairman Change Advisory Board. Together with the team participants checking the new change requests with the acceptation criteria to judge the planned changes and to reject planned changes in case objections are in place. ● Manage Emergency Change Procedure. Checking urgent management approved changes and give approval excluding official CAB approval. Communication approved emergency changes to involved teams.● Delivery of monthly KPI Incident- en Change Management reports. ● Resolving issues and conflicts with the change process. Show less

    • Change Manager ING Computer Centre
      • Jul 1989 - Jan 1997

      ● Management of the ITIL Change Process using the IBM tool INFOMAN. ● Chairing Change Advisory Boards. Approval of changes and reporting the weekly Change Calendar. ● Support to all involved Infra and Application Support teams.● Delivery of KPI/PPI reports. ● Communication with third parties (KPN, Getronics) to review the service delivery as described in the SLA's.● Technical support to resolve network problems.

    • Detachment NMB
      • Jan 1988 - Jul 1989

      ● Support of equipment removals of NMB personnel to the new head office.● Prevent technical failures or resolve them in time and pro-active taking care to maintain the appointed service delivery At the new location everything is expected to be up & running.● Making a lot of contacts and was able to learn the NMB organization which resulted in a new job at NMB.

  • KPN
    • Netherlands
    • Telecommunications
    • 700 & Above Employee
    • Technical Specialist
      • Jan 1983 - Jan 1988

      ● Repair broken printers and data communication equipment in the workshop. ● Testing equipment which return to a customer or will be used as backup for the Field Service. ● Visited customers as Field Engineer to fix problems on site. ● Learned a lot in handling customers and cooperation with colleagues to solve failures. ● Repair broken printers and data communication equipment in the workshop. ● Testing equipment which return to a customer or will be used as backup for the Field Service. ● Visited customers as Field Engineer to fix problems on site. ● Learned a lot in handling customers and cooperation with colleagues to solve failures.

  • Westinghouse Electrotechnniek en Instrumentatie B.V.
    • Zaandam, Netherlands
    • Electrical Engineer
      • Jan 1980 - Jan 1983

      ● Assemble automation systems. ● Testing systems, equipment and PLC systems. ● Installation of new systems, performing maintenance jobs and fixing problems on site at location of customer. ● Travelled to Kuwait on my own to perform updates at a water desalination plant. Fixed a local problem with required equipment. The update was performed successfully. ● Assemble automation systems. ● Testing systems, equipment and PLC systems. ● Installation of new systems, performing maintenance jobs and fixing problems on site at location of customer. ● Travelled to Kuwait on my own to perform updates at a water desalination plant. Fixed a local problem with required equipment. The update was performed successfully.

Education

  • ROC MBO College Airport Hoofddorp
    Security agent II, Secturity
    2018 - 2019
  • Wenkebach M.T.S. Beverwijk
    Electronics, Electrical and Electronics Engineering
    1976 - 1980

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