Experience

InfoEd Global

• United States
• Software Development
• 1 - 100 Employee

• Client Support Analyst

  • Nov 2021 - Present

  •Document and explain issues found in InfoEd application to Senior Developers •Manage and support 10 Universities Environments •Develop and analyze solutions to technical issues found with the Application •Manage day-to-day client relationships by providing direct communication with University and Program Administrators •Document and explain issues found in InfoEd application to Senior Developers •Manage and support 10 Universities Environments •Develop and analyze solutions to technical issues found with the Application •Manage day-to-day client relationships by providing direct communication with University and Program Administrators



Higgins, Roberts & Suprunowicz P.C. - Attorneys at Law

• United States
• Law Practice
• 1 - 100 Employee

• Legal Secretary

  • Jan 2021 - Nov 2021

  • Created and implemented modernization techniques for a faster and more efficient way to communicate pertinent information between clients and attorneys • Preparation of Legal Documentation, execute legal research, records review and document management • Organize attorney’s files and scheduling with clients • Report directly to three lawyers with a range of responsibilities • Manage day-to-day client inquisitions • Created and implemented modernization techniques for a faster and more efficient way to communicate pertinent information between clients and attorneys • Preparation of Legal Documentation, execute legal research, records review and document management • Organize attorney’s files and scheduling with clients • Report directly to three lawyers with a range of responsibilities • Manage day-to-day client inquisitions



Roma Food's Importing Company

• Latham, New York, United States

• Food Counter Clerk/Cashier

  • Aug 2015 - Jan 2021

  • Assisting dozens of customers daily about their inquiries about products daily • Answering the phone and taking orders while answering customer questions • Operating cash register, handling money • Keeping a clean working environment, cleaning up daily • Assisting dozens of customers daily about their inquiries about products daily • Answering the phone and taking orders while answering customer questions • Operating cash register, handling money • Keeping a clean working environment, cleaning up daily



One EPIC Place

• United States
• Facilities Services
• 1 - 100 Employee

• Marketing Intern

  • Aug 2020 - Dec 2020

  • Created and implemented marketing campaigns for various niche markets • Created strategies for advertising on Facebook, LinkedIn, and Google • Worked collaboratively with other departments including graphic design and digital media • Produced and promoted newsletters and blogs • Kept engagement for social media up and relevant by researching best practices • Created and implemented marketing campaigns for various niche markets • Created strategies for advertising on Facebook, LinkedIn, and Google • Worked collaboratively with other departments including graphic design and digital media • Produced and promoted newsletters and blogs • Kept engagement for social media up and relevant by researching best practices