Experience

OCS Ontario Cannabis Store

• Canada
• Retail
• 200 - 300 Employee

• Customer Service Representative

  • Nov 2022 - Present



Rogers Communications

• Canada
• Telecommunications
• 700 & Above Employee

• Customer Service Consultant

  • Mar 2018 - Jun 2023



Cara Operation Liminted

• United States
• Restaurants
• 1 - 100 Employee

• Guest Services Lead

  • May 2017 - Jan 2018

  • Lead the shift to ensure daily tasks are met and metrics achieved (queues, wait times, ticket response times) • Lead shifts ensuring maximum productivity, focus on KPI’s and positive brand representation at all times • Communicate with CARA Brand teams as needed • Resolve all escalated Guest and Restaurant concern • Assist the department in achieving all departmental goals and objectives • Create resolution documents as requested • Listen and process Guest concerns, comments and inquiries by phone, email, survey response and via social media Show less



Toronto Marriott City Centre

• Canada
• Hospitality
• 1 - 100 Employee

• Guest Service Agent

  • Jun 2016 - Dec 2016

  Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft. Show less



Virgin Mobile Canada

• Retail Sales Consultant

  • May 2015 - Apr 2016

  Assist members with product and service inquires and hook them up with new accounts. Assist members with product and service inquires and hook them up with new accounts.



Walmart

• United States
• Retail
• 700 & Above Employee

• Cashier

  • Dec 2013 - Feb 2015

  Assisting Customers with the bagging and loading of their merchandise. Scanning merchandise quickly and accurately. Keeping the register area clean. Accepting all forms of Customer payment according to company guidelines. Correctly counting back change to the Customer to prevent cash overages and shortages. Makes change, and issues receipts to Customers. Assisting Customers with the bagging and loading of their merchandise. Scanning merchandise quickly and accurately. Keeping the register area clean. Accepting all forms of Customer payment according to company guidelines. Correctly counting back change to the Customer to prevent cash overages and shortages. Makes change, and issues receipts to Customers.



Old Navy

• United States
• Retail
• 700 & Above Employee

• Sellebrity

  • Dec 2011 - Dec 2013



Tann Research

• Recruiter

  • Jul 2011 - Oct 2011