Jérôme Beurrier
Information Technology Support Engineer at IMD- Claim this Profile
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English Full professional proficiency
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French Native or bilingual proficiency
Topline Score
Bio
Patricia Domond
Jérôme, has been such a good support from the moment I joined in until the last day. Always making himself available, ready to support and willing to share. It has been a real pleasure to work with him these two years. A great listener, solution oriented he finds the solution or the right contact to help you out. I highly recommend Jérôme, not only for his work but his team spirit, his sense of humour that is reducing the pressure. Thank you Jérôme and wish you well in this new journey.
Kato Yukari
Jérôme was a great professional to work with. His work ethics is immaculate and so easy to work together with. He goes out of his way when you ask for some help and guidance. It was a pleasure to work with Jérôme!
Patricia Domond
Jérôme, has been such a good support from the moment I joined in until the last day. Always making himself available, ready to support and willing to share. It has been a real pleasure to work with him these two years. A great listener, solution oriented he finds the solution or the right contact to help you out. I highly recommend Jérôme, not only for his work but his team spirit, his sense of humour that is reducing the pressure. Thank you Jérôme and wish you well in this new journey.
Kato Yukari
Jérôme was a great professional to work with. His work ethics is immaculate and so easy to work together with. He goes out of his way when you ask for some help and guidance. It was a pleasure to work with Jérôme!
Patricia Domond
Jérôme, has been such a good support from the moment I joined in until the last day. Always making himself available, ready to support and willing to share. It has been a real pleasure to work with him these two years. A great listener, solution oriented he finds the solution or the right contact to help you out. I highly recommend Jérôme, not only for his work but his team spirit, his sense of humour that is reducing the pressure. Thank you Jérôme and wish you well in this new journey.
Kato Yukari
Jérôme was a great professional to work with. His work ethics is immaculate and so easy to work together with. He goes out of his way when you ask for some help and guidance. It was a pleasure to work with Jérôme!
Patricia Domond
Jérôme, has been such a good support from the moment I joined in until the last day. Always making himself available, ready to support and willing to share. It has been a real pleasure to work with him these two years. A great listener, solution oriented he finds the solution or the right contact to help you out. I highly recommend Jérôme, not only for his work but his team spirit, his sense of humour that is reducing the pressure. Thank you Jérôme and wish you well in this new journey.
Kato Yukari
Jérôme was a great professional to work with. His work ethics is immaculate and so easy to work together with. He goes out of his way when you ask for some help and guidance. It was a pleasure to work with Jérôme!
Credentials
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ZOOM Learning completed
ZoomSep, 2023- Oct, 2024 -
Jamf Certified Tech
JamfFeb, 2023- Oct, 2024 -
Certified Associate Mac Integration (10.8 Basics)
Apple -
Certified Support Professional 10.8 (OS X Support Essentials)
Apple -
Google Cloud Certified in G Suite
Google -
ITIL V3 Foundation
AXELOS Global Best Practice -
In Progress > G Suite (Workspace) Administration
Google -
In Progress > Microsoft 365 Certified: Fundamentals
Microsoft -
In Progress >Microsoft 365 Certified: Modern Desktop Administrator Associate
Microsoft -
In Progress >Microsoft Certified: Azure Fundamentals
Microsoft -
Jamf 100 Course
Jamf -
Lean Six Sigma
ExelOP SA -
SCCM: Administering and Deploying System Center 2012 Configuration Manager
Microsoft -
windows 7: configuration
Microsoft
Experience
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IMD
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Switzerland
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Education Administration Programs
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700 & Above Employee
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Information Technology Support Engineer
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Sep 2023 - Present
| User Support | Windows | MacOS | MS Office 365 | Azure AD | AD | Intune Admin | MDM JAMF | User management | ServiceNow | Confluence | Networking | Printer | VR | • Provide LvL 1 and LvL2 support and if needed escalate to LvL3 • Support of end-users devices : MacOS & Windows Laptops, mobile devices, Printers • Zoom administration: User management, Zoom phone telephony, Zoom Room devices • Virtual Reality support: configure sessions and maintain VR equipment | User Support | Windows | MacOS | MS Office 365 | Azure AD | AD | Intune Admin | MDM JAMF | User management | ServiceNow | Confluence | Networking | Printer | VR | • Provide LvL 1 and LvL2 support and if needed escalate to LvL3 • Support of end-users devices : MacOS & Windows Laptops, mobile devices, Printers • Zoom administration: User management, Zoom phone telephony, Zoom Room devices • Virtual Reality support: configure sessions and maintain VR equipment
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EPFL (École polytechnique fédérale de Lausanne)
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Switzerland
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Higher Education
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700 & Above Employee
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IT On site Support Specialist
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May 2023 - Jun 2023
| User Support | MacOS | Windows | User management | ServiceNow | Active Directory | Windows Server | MDM | JAMF | Networking | • Provide LvL 1 and LvL2 support and if needed escalate to LvL3 • Support of end-users devices : desktops, laptops, laboratories computers, phones, videoconferencing • Installation, configuration and maintenance of individual workstation (Linux,MAC, windows) • Support of specific environments with regards to research needs • Networking support and troubleshooting (LAN, WAN, VPN, DHCP, DNS) Show less
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SOPHiA GENETICS
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Switzerland
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Biotechnology Research
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400 - 500 Employee
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Senior IT Support Specialist
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Jan 2022 - Apr 2023
| User Support | MacOS | Office 365 | Azure AD | User management | JIRA | Confluence | VDI | MDM MERAKI & JAMF| Networking | Printer | Windows Server | • Responsible /spoc for Rolle (VD) office (meeting rooms, printers, network, …) • Provide LvL 1 and LvL2 support and if needed escalate to LvL3 • User access management: Active Directory, 0365, Azure AD, JIRA, Confluence, Meraki & JAMF MDM • Medical Laboratory Instrument support (Illumina sequencers, Hamilton robots) • Hardware and software expertise for MacOS Laptops and mobile devices, Printers • TCP/IP networking support and troubleshooting (LAN, WAN, and VPN) • Create, maintain and update company knowledge base (Confluence) Show less
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Etat de Vaud
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Switzerland
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Government Administration
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700 & Above Employee
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IXION Services SA - IT Support Technician @ Etat de Vaud
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Dec 2020 - Dec 2021
| User Support | Roll-out | Break Fix | Stock Management | Apple | macOS | Dell | Windows 10 | Networking | Printer | Windows Server | Office 365 | EasyVista | • Itinerant, on the road every day to solve IT issues all over the “Canton de Vaud’’ • Smart, foreseeing, resourceful is the key to successfully manage all kinds of problems that you may encountered during interventions on all sites, offices in the State of Vaud • Hardware, troubleshooting, and software expertise for laptops (Apple & Dell), desktops (HP) and printers all over the “Canton de Vaud’’ • Support operating systems including Mac OSX/IOS, Windows • TCP/IP networking support and troubleshooting (LAN, WAN, and VPN) Show less
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Salesforce
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United States
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Software Development
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700 & Above Employee
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Michael Page SA - Site responsible & IT Support specialist @ Salesforce
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Oct 2018 - Oct 2020
| User Support | Provisioning | Break Fix | Stock Management | AV support | G-Suite | G-Panel | Apple | macOS | Dell | Windows 10 | MDM | Android | IOS | JAMF | DEP |BYOD | Networking | Printer Management | Active Directory | Windows Server | • Responsible for Morges (VD) office and support Zurich (ZH) office remotely • Hardware provisioning, imaging, troubleshooting, and software installation expertise for laptops (Apple & Dell), desktops (Dell), and corporate owned/BYOD mobile devices (IOS/Android), MDM • Administration of operating systems Mac OSX/IOS, Windows • TCP/IP networking support and troubleshooting (LAN, WAN, and VPN) • Troubleshooting a variety of client, mobile and cloud applications (Microsoft Office, Google Apps, Browsers, Salesforce.com) • User access management: Active Directory. G Suite administration • Maintain and operate the VC (Video Conference) rooms and A/V equipment • Support the printer environment > print server management Show less
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Nissan West Europe – France
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France
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Motor Vehicle Manufacturing
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100 - 200 Employee
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NISSAN - Executive IT Support / VC Specialist
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Jul 2018 - Oct 2018
| VIP Executive Support | VIP Conferencing | Cisco | AV support | Remote | Office 365 | Windows 7 | Active Directory | HP | MDM | IOS | • Executive committee VIP support specialist (Chairman, Directors, PAs) • Setup, maintain and operate the VC (Video Conference) rooms and A/V equipment (Cisco) • IOS mobile devices (iPhone, iPad, …) > MDM (XenMobile) • Support the desktop environment and the peripherals (Workplace, Printers, TV, …) • Contribute to meeting and events organization • Liaise with local and corporate IT operations teams to coordinate support in EMEA Show less
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JTI (Japan Tobacco International)
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Switzerland
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Tobacco Manufacturing
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700 & Above Employee
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DAREST SA – Executive/VIP Lead IT support @ JTI
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Sep 2015 - Jun 2018
| VIP Executive Support | Home support | AV support | VIP Conferencing | Break Fix | Office 365 | Windows 7 & 10 | Dell | HP | MDM | IOS | BYOD | Printer Management | Windows Server | SCCM | Active Directory | Networking | O365 Migration | • Team leader, responsible of the IT Executive committee support team • Executive committee VIP support specialist ONLY ! • @HOME interventions (Home Wifi configuration, Printer, sound systems, …) for Executive • Setup Video Conference and operate the VC rooms and A/V equipment (Polycom, SeeMe, ...) • Handle desktop, laptop (DELL, HP) and peripherals, configuration and maintenance • Support mobile devices (IOS) > MDM (MobileIron) • Support the printer park (HP, CANON …) > print server management - Windows Server 2012 Show less
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UEFA
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Switzerland
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Spectator Sports
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700 & Above Employee
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DELL – Field support specialist @ UEFA
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May 2011 - Feb 2015
| User Support + VIP | Stock Management | Provisioning | Active Directory | Break Fix | MS Office | Windows 7 | Dell | Apple | macOS | VDI | McAfee SAAS | Software deployment | DELL tools KACE, DDM | EasyVista | • IT Support technician Hardware & software for UEFA users including VIP • Hardware provisioning, imaging, troubleshooting for laptops (Apple & Dell) • APPLE technical support (Hardware, macOS, Virtual Machine) • Stock Management > provisioning, break & fix, inventories, repairs, asset management • Software deployment & support (software, Windows update) >DELL KACE appliance • Dell Hardware migration from Windows XP to Windows 7 • McAfee SAAS console management of UEFA environment Show less
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Nestlé
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Switzerland
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Food and Beverage Services
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700 & Above Employee
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Getronics - Service Request/User Administration @ Nestlé
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Jan 2010 - May 2011
| User administration | Access Management | ITIM Tivoli | Active Directory | Windows Server | SCCM | Troubleshooting | Windows Vista | HP Service Center |NESTLE SERVICE REQUEST • Support Service Request analyst providing Phone & email Assistance (2nd level Troubleshooting)• User administration & Access Management: accounts management (creation / deletion / modifications), user access (applications …)• Software deployment with SCCM and Active Directy integration• Technical analysis of incidents /dealing with IT requests mainly Show less
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Getronics - Support ServiceDesk – Analyst @ Nestlé
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May 2008 - Jan 2010
| ServiceDesk | Call center | Troubleshooting | WindowsXP & 2000 | MS Office | Windows Vista | HP | Active Directory | Sharepoint | HP Service Center | NESTLE SERVICEDESK• ServiceDesk analyst providing Phone & email Assistance (1st level Troubleshooting)• Technical analysis of incidents /deal with IT request• Troubleshooting a variety of client software
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HP
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United States
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IT Services and IT Consulting
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700 & Above Employee
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CPL - Support ServiceDesk – Analyst @ HP
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Dec 2006 - Apr 2008
| ServiceDesk | Call center | Dublin | Troubleshooting | Ticketing | MS Office | WindowsXP & 2000 | HP | Lotus Notes | Networking | SYNGENTA HELPDESK & TOTAL SERVICEDESK TOTAL SERVICEDESK • ServiceDesk analyst providing Phone & email Assistance (1st level Troubleshooting) • Technical analysis of incidents /deal with IT request • Troubleshooting a variety of client software SYNGENTA HELPDESK • ServiceDesk analyst providing Phone & email Assistance (1st level Troubleshooting) • Technical analysis of incidents /deal with IT request • Troubleshooting a variety of client software Show less
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Education
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2002 - 2006
University of Orléans, France
Bachelor's degree -
2000 - 2002
High School Issoudun, France
High School Diploma
Community
