Sales Associate

• May 2023 - Present

As a Sales Associate, my job responsibilities are: - Greeting customers in a friendly and professional manner, providing expert guidance on photography products and services; - Engaging customers with product demonstrations, fun facts about photography and more; - Creating opportunities for upselling and cross-selling complementary products, such as lenses, tripods, memory cards, etc; - Assisting customers in placing and picking up orders, and processing payments; - Restocking shelves, keeping the sales floor, display areas, and customer service counters clean and organized; - Handling customer inquiries, resolving complaints or concerns, and ensuring a positive shopping experience for all customers; - Providing basic technical support to customers for camera settings, troubleshooting, and initial setup; - Taking professional photos of adults, kids and babies for passports, visas and other documents; - Keeping accurate records of sales transactions, customer interactions, and inventory movement; - Collaboration with fellow sales associates to ensure an efficient workflow. Show less

Pet Photographer

• Sep 2022 - Present

One thing that makes my eyes sparkle? Animals. I could honestly have a zoo at home! I love cats and dogs, and through beautiful studio pictures, I capture their eyes, their soul, their light. Some of my responsibilities are: - Interacting and collaborating with clients to understand their specific preferences and expectations for pet photography sessions, ensuring a clear understanding of their desired outcomes; - Safely and patiently handling various types of pets, ensuring their comfort and well-being during photoshoots; - Applying artistic vision and creativity to compose visually captivating pet portraits; - Utilizing professional-grade cameras, lenses, lighting equipment, and editing software (such as Lightroom and Photoshop) to capture high-quality images and enhance photographs post-production; - Presenting the final edited images to clients, guiding them through product selection, including prints and digital files; - Providing exceptional customer service by addressing client inquiries, ensuring their satisfaction, and building lasting relationships; - Performing administrative tasks such as: scheduling, booking, invoicing, and record-keeping for photography sessions; Show less

Optimizer and Team Lead

• Jul 2022 - May 2023

As a team lead and site optimizer, I was responsible for managing 2 coupon websites, with over 300 stores in a highly competitive fast-paced environment. Some key aspects to the job are:• Management of 1 employee directly, assigning and reviewing work on a daily basis;• Establishing performance expectations, providing guidance and feedback;• Monitoring performance to ensure weekly objectives are met;• Daily, weekly and monthly personal goals to be achieved to increase quality and revenue for both websites through the evaluation of trends, graphics and numbers;• Optimization of the website home page on a weekly basis. Show less

Content Marketer

• Feb 2021 - Jul 2022

Part of the coupon team, I started as a Junior Content Marketer and moved up to be a Content Marketer after 4 months. In total, I have written over 18,000 coupons for the affiliate network, being the second highest number among all employees.

Junior Content Marketer

• Oct 2020 - Jan 2021

Customer Service Representative

• Jun 2020 - Aug 2020

• Worked with a team of more than 15 people • Communicated with customers, ensuring they had the best experience possible and to resolve any issues that might occur • Delivered products to customers, and was responsible for checking orders and managing runners • Worked with a team of more than 15 people • Communicated with customers, ensuring they had the best experience possible and to resolve any issues that might occur • Delivered products to customers, and was responsible for checking orders and managing runners

Marketing Assistant

• Jan 2020 - Apr 2020

Worked with the company as part of a course from the Business Administration program called Applied Projects. In this course, students partnered with real companies to help them expand. As part of this project, my team and I were responsible for: • Creating a marketing plan for the company • Developing mockups for a new logo and website • Creating new ads and content for social media Worked with the company as part of a course from the Business Administration program called Applied Projects. In this course, students partnered with real companies to help them expand. As part of this project, my team and I were responsible for: • Creating a marketing plan for the company • Developing mockups for a new logo and website • Creating new ads and content for social media

Usher | Customer Service

• Sep 2019 - Oct 2019

• Provided assistance to customers to guarantee the best experience possible. • Responsibilities included helping customers get to their seats, answering their questions, taking care of the doors, mast and stage, and cleaning. • Worked with a team of more than 20 people. • Improved my communication and problem solving skills, as well as multitasking. • Provided assistance to customers to guarantee the best experience possible. • Responsibilities included helping customers get to their seats, answering their questions, taking care of the doors, mast and stage, and cleaning. • Worked with a team of more than 20 people. • Improved my communication and problem solving skills, as well as multitasking.

Theatre Actress

• Feb 2018 - Nov 2018

• Actress in Peter Pan, Musical: a project with the objective of taking the English language to schools in Brazil. • Improved my interpersonal and communication skills, and my ability of listening well to direction. • Prepared me for high pressure environments with very rewarding results that kept me motivated and enthusiastic to learn, develop and achieve my goals. • Actress in Peter Pan, Musical: a project with the objective of taking the English language to schools in Brazil. • Improved my interpersonal and communication skills, and my ability of listening well to direction. • Prepared me for high pressure environments with very rewarding results that kept me motivated and enthusiastic to learn, develop and achieve my goals.

Marketing Assistant and Architecture Technician

• Jun 2016 - Jun 2017

• Creation and management of the business’ website (Wix) and social medias (Facebook and Instagram), planning, making and posting content every day. • Communication with suppliers and customers in person and on the phone, giving information, asking for budgets and searching for new products and ideas. • Development of technical drawings for residential and commercial projects in CAD, as well as 3D images in SketchUp, vRay and Lumion. • Creation and management of the business’ website (Wix) and social medias (Facebook and Instagram), planning, making and posting content every day. • Communication with suppliers and customers in person and on the phone, giving information, asking for budgets and searching for new products and ideas. • Development of technical drawings for residential and commercial projects in CAD, as well as 3D images in SketchUp, vRay and Lumion.

Architectural Technologist

• Jul 2015 - Mar 2016

Developed residential and commercial projects using different drafting skills, such as CAD software and 3D modelling & rendering, within a team of 9 architects, engineers, technicians and administrators. Developed residential and commercial projects using different drafting skills, such as CAD software and 3D modelling & rendering, within a team of 9 architects, engineers, technicians and administrators.

Teacher Assistant

• Jul 2013 - Dec 2015

Assisted 3 teachers from 3 different courses, including technical drawing, helping them to organize and manage the students' projects and activities. Assisted 3 teachers from 3 different courses, including technical drawing, helping them to organize and manage the students' projects and activities.