Erin O'Connell
Senior Quality Assurance Engineer at MRS Systems, Inc- Claim this Profile
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Bio
Tim Simon
Erin is a detail oriented person who is hard working and takes pride in the quality of her work. She goes above and beyond in her testing, and is always willing to take on additional tasks or help out a fellow team member.
Don B.
Erin and I work closely together pretty often at MRS and it's a terrific help to me. When it comes to finding software issues, the QA person working with you is doing you a profound favor by finding software issues before the software goes out to the customer. Erin does this and is relentless in seeking out problems quickly. Yet she is also very pleasant and fun to work with and presents issues in a way that indicates you are collaborating to make the software better. It's a brilliant approach and so her efforts are well-appreciated by the team.
Tim Simon
Erin is a detail oriented person who is hard working and takes pride in the quality of her work. She goes above and beyond in her testing, and is always willing to take on additional tasks or help out a fellow team member.
Don B.
Erin and I work closely together pretty often at MRS and it's a terrific help to me. When it comes to finding software issues, the QA person working with you is doing you a profound favor by finding software issues before the software goes out to the customer. Erin does this and is relentless in seeking out problems quickly. Yet she is also very pleasant and fun to work with and presents issues in a way that indicates you are collaborating to make the software better. It's a brilliant approach and so her efforts are well-appreciated by the team.
Tim Simon
Erin is a detail oriented person who is hard working and takes pride in the quality of her work. She goes above and beyond in her testing, and is always willing to take on additional tasks or help out a fellow team member.
Don B.
Erin and I work closely together pretty often at MRS and it's a terrific help to me. When it comes to finding software issues, the QA person working with you is doing you a profound favor by finding software issues before the software goes out to the customer. Erin does this and is relentless in seeking out problems quickly. Yet she is also very pleasant and fun to work with and presents issues in a way that indicates you are collaborating to make the software better. It's a brilliant approach and so her efforts are well-appreciated by the team.
Tim Simon
Erin is a detail oriented person who is hard working and takes pride in the quality of her work. She goes above and beyond in her testing, and is always willing to take on additional tasks or help out a fellow team member.
Don B.
Erin and I work closely together pretty often at MRS and it's a terrific help to me. When it comes to finding software issues, the QA person working with you is doing you a profound favor by finding software issues before the software goes out to the customer. Erin does this and is relentless in seeking out problems quickly. Yet she is also very pleasant and fun to work with and presents issues in a way that indicates you are collaborating to make the software better. It's a brilliant approach and so her efforts are well-appreciated by the team.
Experience
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Medical Reporting Software (MRS Systems, Inc.)
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IT Services and IT Consulting
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1 - 100 Employee
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Senior Quality Assurance Engineer
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Sep 2004 - Present
• Senior Tester for Quality Assurance department; coordinated with Development department to report and analyze defects found during testing. • Developed and maintained automated build verification and test regression suites using TestComplete and VB scripting. • Analyzed system requirements, business rules and functional specifications to create and implement test cases. • Created test data for QA, Marketing and Support departments. • Created and maintained Help Guide documentation for multiple products, as well as writing technical bulletins and other documentation for internal and external use. • Held training classes for employees on new products, features and versions. Show less
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Bank of America
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United States
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Banking
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700 & Above Employee
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Customer Representative
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Apr 2004 - Sep 2004
• Telephone Banking Customer Service • Experienced in handling confidential credit and financial information • Assisted customers by fixing banking problems • Explained policy and applicable laws. • Telephone Banking Customer Service • Experienced in handling confidential credit and financial information • Assisted customers by fixing banking problems • Explained policy and applicable laws.
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Celebrate Express
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Retail
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1 - 100 Employee
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Customer Support
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May 2001 - Mar 2004
Customer Support department Lead. • Order and system troubleshooting for Customer Service and Support departments, corporate office and warehouse locations • Manually fixed bugs within daily orders and processing automations • Monitored and scheduled processing of all web orders into system • Researched orders for customer complaint resolution and escalated call handling Customer Support department Lead. • Order and system troubleshooting for Customer Service and Support departments, corporate office and warehouse locations • Manually fixed bugs within daily orders and processing automations • Monitored and scheduled processing of all web orders into system • Researched orders for customer complaint resolution and escalated call handling
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Community
